Wreapparel Reviews 

Extremely disappointing customer service and complaints handling.

I placed an order with WRE Apparel and experienced issues with items that I maintain were missing from the delivery. Despite raising the matter promptly and engaging with the company over an extended period, I found the process frustrating and unnecessarily drawn out.

Returned items were received by WRE but it took weeks for the refund to be processed, with no explanation or apology for the delay. Communication was poor throughout, and I repeatedly had to chase for updates.

I was advised that a supervisor would review the matter and provide a full response, however the eventual reply failed to address many of the questions I had raised. Requests for evidence relating to the order fulfilment process were declined, and the company simply repeated its position without providing any meaningful explanation.

What has disappointed me most is not the value of the items, but the way the complaint was handled. A straightforward customer concern became a lengthy and frustrating experience which left me feeling that my concerns were not taken seriously.

Based on my experience, I would be cautious about ordering from WRE Apparel and would hope they improve both their customer service and complaint handling processes in the future.

Do not buy a thing from this brand. They claim to be a luxury brand when their quality is incredibly low and the garments are see through. They are unwearable to be in public let alone be working out in. I ordered a set in the cashew color and you could see the pads through the shirt and the pants were of very thin material and extremely see through making it indecent to wear it out . When I returned the items I only wore the items to try them on and placed them back in the bags immediately. They tried to say they were not refunding me because they found a blemish. That is not true as I didn’t wear them for more than 5 minutes before taking it off, anything they find came from them. Do not buy from this brand they are a complete scam.

Der Kundenservice war leider sehr enttäuschend. Nach Erhalt beschädigter Ware wurde mir weder eine angemessene Lösung angeboten noch ein Retourenschein zur Rücksendung zur Verfügung gestellt. Stattdessen wurde mir wiederholt ein Gutschein angeboten, obwohl ich diesen ausdrücklich abgelehnt habe.

Zusätzlich empfinde ich den Umgangston als unangemessen, da mir rechtliche Schritte angedroht wurden, obwohl ich lediglich eine faire Lösung für die mangelhafte Lieferung erwartet habe.

Da keine zufriedenstellende Klärung möglich war, habe ich den Fall zur weiteren Prüfung über PayPal eskaliert.

I have recently placed an order for two top and short gym sets. I returned one as I didn’t like the colour and the return process couldn’t have been easier. Yes they do give store credit in the first instance but in the email it does say if you want it return with the same payment method all you have to do is respond to the email and they process it. I would have kept the store credit as I want to order a jumper to match the set I ordered but the jumper is less than the £ my return is so I’ll just reorder myself once it’s back in stock.

Products themselves are ok, but the process refunds is a nightmare.

The state a 14 day return but this is not UK law.
You return process is slow and requires to much effort. There are to many other good company's out there to be bothered with the hassle. Just keep the pump instead

I ordered clothing and returned the items within their stated timeframe of 14 days. The return was delivered to their UK returns address and receipt was confirmed by the company via email

Despite compliance with the policy, I was refused a refund to my original payment method and was instead issued store credit

When I raised it directly, they refused to amend my refund, so I raised a chargeback with my bank. WRE then *changed their story* and claimed I had retained possession of the items, while concurrently emailing me threats of legal costs should I not withdraw my claim before an arbitrary date, recovery of costs and legal action

The chargeback has now been resolved in my favour.

I would not recommend engaging with this company, and if necessary review the returns process carefully, particularly for items marked as “final sale”, keeping all records

I had a really great experience with WRE Apparel’s customer service.
My order was significantly delayed due to shipping issues, and I had read negative Reviews on here before ordering, but the team handled the situation in such a kind and professional way. They were very responsive, offered a solution right away, and made sure everything was resolved smoothly.

What stood out the most was how accommodating and thoughtful they were throughout the whole process – it really made me feel valued as a customer.

In the end, I received my items without any further problems and I’m very happy with both the quality of the products and the service :)

I was a bit hesitant about ordering from Wre Apparel at first, especially spending that much on items I wasn’t sure would fit—but I’m really glad I took the chance. The quality is excellent, and everything fits perfectly.

I did have a small issue with one item, but the customer service was fantastic. The team responded quickly and were more than happy to help—big thanks to Melanie for sorting it out so efficiently.

Overall, great value for money, definitely my go-to.

Avoid! When you return things they only give you store credit, it’s a complete scam and the items are not great quality!

Items came super quick and packaged well. Very very happy with my items made of nice thick material and are perfect to wear to the gym and Pilates. Sizing is spot on as well.

Awful customer services. Ordered an item from this retailers Amazon shop, it was returned ages ago but they have been unresponsive about my refund. Amazon have even stepped in and given them 48 hours to respond, which they failed to do. I am now leaving this review and filing a dispute with my credit card company! Absolute scam or a company!

I was not sure what to think of WRE but wanted to try it out as their stuff looked really nice. Im impressed with the quality but what surprised me the most was the actual fit and cut of the products. I tried two collections ( Luxe Bare and Virtue ) and its safe to say, they are better than many other brands out there that you see all over IG. Im happy to have found WRE and supporting a small business owned and created by women.

Shocked about the quality for the price I paid.

Very thin material, expected a nice buttery soft touch and a bit thicker.
Returning for a refund.