1-grid.co.za Reviews 21

Craig, please keep up the great work. It took you literally 5 minutes to sort out an irritation problem I had with my emails. Well done, keep it up. Thank you!!!!!!

thank Viwe so much for your speedy and efficient assistance in resolving my e-mail glitch.

Client 73157, ticket 2548423 (amongst others). My business has been without incoming email for 3 days. Impossible to get support on the phone. I am so over this sh!t service

Thanks, Vinzenzo for the GREAT !!! support today, are are always so helpful and friendly. Keep up the good work

Thanks you for your great service, and 1-Grid for having you on there team

Thank, you 1-Grid for providing support staff like Vinzenzo a real pleasure, to call and speak with him easy to talk to and explain IT thind so clear Keep it up

I had a problem with certain emails going into my spam folder which Yibanathi sorted out for me very quickly! Great service thank you.

Thank you Georgina for the service
Ur the best

Very Informative and professional.

Thanks a million Georgina 👌🏿

Georgina was truly awesome we really enjoyed our visit and will definitely keep you on top of our list

I had a great experience with the help from the most amazing staff that was able to assist me with my email..thank you Georgina

Great service I had by great stuff. Outstanding service by Georgina 👌

Awesome service Georgina!!

Email setup

Thanx Georgina🙏💃

Georgina was a great help, and resolved my ssl issue immediately. Thank you for the great service!

Over the past month I have been trying to get help with issues on my domains. They admit they are having high call volumes- this for me translates to support either never responding or taking 3 days to do so. Their Knowledge Base of FAQs is not user friendly at all (unless you are a programmer perhaps)
Simple questions like how to set up gmail or outlook accounts give no results. I will keep giving this company a chance - if you can get to the right consultant great -but clearly they have a big problem to sort out. Asking satisfied clients to post glowing reviews is not going to fix the problem. Sort out your Knowledge Base through the eyes of an average user and employ more people to lessen the volumes. In the meanwhile my emails are almost working but not quite… I just don’t have the energy to spend another day on it

I previously reviewed 1-Grid yet I see now I am the third reviewer and my previous review is not here. My assumption being a new profile for the business has been started. That said I called for support, R120 in airtime has gone on a cycle of being on hold and call dropping. Switched to the so-called live chat at 15.48. 10 min later (15.58) a response asking I verify account details which I did in 2 minutes (16.00)
At 16.21 nothing from their end so I text. 16.29 "How can we assist you today?" 16.30 I explain what I need. Buy 16.48 no response. 17.04 I state service is bad and I get a text saying chats have been diasabled due to covid among staff and that calls are preferred.
The same call that cost me R120 without talking to anyone? And from 15.48 to 17.04 so I was chatting with what - a machine?

I had to do our company website today as we had complications with the other one, i switched to a platform that i do not know from a bar of soap, i really struggled going live with the new site and overwriting the old one, i started an online chat and Richard helped me and within minutes my new site was up and running, very friendly and extremely professional and knowledgeable. i highly recommend 1-Grid. Service is awesome