1st Class Medical Reviews 183

Collin was so helpful and answered all my questions and concerns. I got the portable machine and I love it. He was great, very nice and polite. Will highly recommend your company. Tell Collin thankyou again for me.

Collin Grimes listened to the needs and concerns I had and directed me to the product that best fit my needs.

Emily was very helpful through out the order process.

Great customer service!!!!
Walked me through the process and made everything simple.
All of my questions were answered professionally.

Collin was very knowledgeable about the portable oxygen delivery systems that are available on the market. At this moment, my husband does not want to invest the money for a medical grade product. However, Collin was able to explain to me about the differences and I will save his number if and when we decide to purchase a medical grade product. Collin was very personable and professional on the phone. Thank you.

Emily was so very helpful, and so easy to ask and receive answers. Cameron explained options. The whole experience was knowledgeable and informative and professional. A+

Very perfesional service and everything was a great experience

DO NOT BUY ANYTHING FROM THIS COMPANY. Shady practices at best. My 85 year old mother ordered herself a portable oxygen machine from 1st Class Medical and I use the term loosely. Call for a sale and they pick right up. Call for customer service and you get second rate customer service agents on low quality equipment making it impossible.to hear
What's more, they do.not take or keep notes so you need to start over each time because they don't call you back as promised. This vendor does not stand behind its products. First of all, they tell you you are outside of the 30.day return window from.the date of purchase vs. receipt. I told them nice try (twice). Then I told them.to.try again with the date of delivery. Finally agreed we could return the faulty product, which burned up when plugged into the car charger. I did not feel.safe bringing the device into my mother's home with oxygen tanks for fear it would.causr an explosion. Finally, when I was put through to the return department (what does that tell you?) who would.not.send us a prepaid label + I was told there would be a RESTOCKING fee of 25 % for amunti.that was burned up! AND that I had to pay for the return out of pocket.

It was so easy to apply. My oxygen should be here tomorrow.

Chris was a very kind person . Helped me decide what I need. And got it done today. 1st class medical is the best company I've talked to. Walked me through the process. I will share this with alot of people that need oxgen.

Corey Stephens was a lot of help. Still haven’t received my package yet, but he helped me to understand what I needed. Thank you, Corey

At this time I have not been dealing with first class medical supply for very long. That said, the 45 minutes or so that I spent dealing with Andrew Taylor was refreshing. He listened, answered the questions I asked, and did not insult my intelligence, or lack thereof. Andrew was both informative and fair during our discussion. If the rest of my association with first class medical is anything like my introduction, I believe I'll be a happy customer. Sincerely John Humphries

Very knowledgable & helpful!
Many thanks Collum,
Dale

Corey Stephen’s is what made my experience great. I have been researching portable air concentrators for a while now and I learned more about them in a short conversation with Corey than I ever did in my researching. I was trying not to spend too much money. But after talking with Corey I learned that the saying “ you get what you pay for” it’s true.

When I spoke with Emily she was very pleasant. She helped to pick out a portable concentrator and was quite happy with her knowledge of the product and helped with the Care Credit financing!
Thank you Emily, you were fantastic to work with, see you in Colorado soon!

I need a unit that last more than 2 hours Emily said the one that I am getting will last 10 hours

Anthony was so kind and helpful. He was just who I needed, to know what I needed. He was perfect in every way!

After my initial inquiry Anthony called me back but I was busy and couldn’t get back with him for a few days. When I finally called we picked up our conversation where we left off. Anthony listened to my thoughts and helped me with my selection of a portable ox concentrator. He was excellent to work with and I would recommend him. Thank you.

I was so worried about purchasing the mobile unit for my Dad because it was such a big purchase. But Chris met our needs with ease. He was very knowledgeable and helped guide us with our machine. He was very friendly and helped explained things where my 86 yr old Dad could understand. Thank you so much and we look forward to my Dad having a somewhat better quality of life.