The advertising is unclear
The advertising is unclear. I purchased "Pet Food Intolerance Test" -- which I just assumed would be a generic food test, food that folks feed to pets. I saw a more precise box that said Kibble and Wet food so I thought I had the correct more general test. I later found out that this didn't work for my pet. They refused to provide a refund, even though no where on the box does it indicate that it only applies to kibble--even though there is a separate test, which does show on the box that it is a kibble test--and what they call wet food, in the smaller print description of the product, which also includes misleading terms like freeze dried, which seems to mean to the uninformed, frozen food. And who knows exactly what "air dried food" actually is--where does one buy this? Is it the fresh produce in the store that is in the air? But simply going to their sight and selecting "Pet" products to view the box covers evidently is not enough. The consumer needs to hunt for more information. What is striking is their unbending attitude toward the customer. I wanted a refund and was willing to purchase the correct product. But being "right" is more important than driving away the customer. Instead I was scolded for not taking the pet quiz--golly, just thought the box covers were truthful. And I should have scoured the product description.