77 Diamonds - Zurich Reviews 

Alles perfekt! Gerne wieder!

Engelsk:

Today I visited 77 Diamonds in Switzerland, to pick up the engagement ring I had ordered.

I was greeted by Anamaria, and I almost feel compelled to share my experience, as it was a rare and genuinely positive encounter. From the very first moment, I felt truly seen, as in; she matched my energy in a nonchalant yet professional way, I felt listened to, and well taken care of. Anamaria was incredibly helpful and professional, not least when it came to all the practical paperwork that needed to be in order for my trip back to Copenhagen.

As I had very little time before my flight, she had already made sure in advance that as much as possible was prepared. She was also extremely solution-oriented when a minor issue arose, and the whole process was handled so efficiently that it almost only took the time I had to enjoy the cold water I had been offered.

What especially impressed me was Anamaria’s ability to find exactly the right balance. She asked relevant questions, had a good sense of humor so I could relax and not get nervous in the situation, while at the same time remaining very attentive to the fact that I was happy and satisfied with the ring – which I naturally am.

As an extra pleasant surprise, it later turned out that the ring had been appraised at a higher value than the amount I had paid, due to the increasing valuation of the combined elements that make up the ring. Naturally, that made the experience even more special.

A very strong recommendation from me. Many thanks to Anamaria for an extraordinary service experience and for making an already important moment even better.

Dansk:
Jeg besøgte i dag 77 Diamonds i Schweiz, for at afhente den forlovelsesring, jeg havde bestilt.

Jeg blev mødt af Anamaria, og jeg føler mig næsten nødsaget til at dele min oplevelse, da det var et sjældent positivt møde. Fra første øjeblik følte jeg mig virkelig set, mest ift. Hvordan hun matchede min energi på en ret nonchalant måde, følt mig reelt lyttet til og taget godt hånd om. Anamaria var utrolig hjælpsom og professionel, ikke mindst i forhold til alt det praktiske papirarbejde, der skulle være på plads i forbindelse med min rejse tilbage til København.

Da jeg havde meget kort tid inden mit fly, havde hun allerede på forhånd sørget for, at så meget som muligt var klargjort. Hun var samtidig enormt løsningsorienteret, da der opstod en mindre udfordring, og hele processen blev håndteret så effektivt, at det nærmest kun tog den tid, jeg nåede at nyde det kolde vand, jeg var blevet tilbudt.

Det, der især gjorde indtryk på mig, var Anamarias evne til at finde den helt rigtige balance. Hun stillede relevante spørgsmål, havde en god portion humor, så jeg kunne slappe af og ikke blive nervøs i situationen, samtidig med at hun hele tiden var meget opmærksom på, at jeg var glad og tilfreds med ringen – hvilket jeg naturligvis er.

Som en ekstra positiv overraskelse viste det sig efterfølgende, at ringen var blevet vurderet til en højere værdi end det beløb, jeg havde betalt, grundet den stigende vurdering af de samlede elementer, som udgør ringen. Det gjorde naturligvis oplevelsen endnu mere speciel.

En meget stor anbefaling herfra. Tusind tak til Anamaria for en ekstraordinær serviceoplevelse og for at gøre et allerede vigtigt øjeblik endnu bedre.

Med Venlig Hilsen/Best Regards
Samuel Rose Okoji

Wir haben uns stets willkommen und gut beraten gefühlt. Herzlichsten Dank dafür

Worst experience so far. Ordered a ring in the month of April. June end, received an email to pick up. Followed up multiple times but didnt get any reply to pick up. After waited 2 weeks, Had to call and asked why they are not interested to handover my stuff. This is such a frustrating moment when the paid things weren't handed over after multiple emails and calls.

Never ever buy from 77diamonds.

Super Beratung. Sehr freundlicher Mitarbeiter

War einfach top, sehr netten Kundenkontakt! Danke Toni!

Awesome service as always!
I'd like to also emphasize the exceptional customer care provided by Clare, she went above and beyond with her absolutely wonderful all round support!

They were kind and great in suggestion

Professionelle, individuell abgestimmte Dienstleistung mit hoher Flexibilität in einer ausgesprochen freundlichen Atmosphäre. Sehr empfehlenswert.

Wunderbarer Kundenservice und Beratung vor Ort in Zürich durch Frau Shopova. Wir haben uns in allen Terminen sehr wohl gefühlt und unsere Trau(m)ringe gefunden. Vielen Dank.

Wir haben bei 77 Diamonds gemeinsam den Verlobungsring für meine Freundin ausgesucht und waren sehr zufrieden. Die Beratung durch Frau Floriana Fakih war ausgezeichnet: Sie hat sich viel Zeit für uns genommen, alles ruhig und kompetent erklärt und uns sehr angenehm durch die Auswahl geführt.

Der finale Ring ist wunderschön geworden und entspricht genau unseren Vorstellungen. Auch die Lieferzeit von rund drei Monaten war völlig in Ordnung und entsprach der angekündigten Dauer.

Insgesamt eine sehr positive Erfahrung — klare Empfehlung.

We had a very positive experience with 77 Diamonds. The prices were honest and transparent, and the rings are absolutely beautiful. We also really appreciated the sales manager, who was professional, honest, and never pushed us towards more expensive options. Overall, we felt well advised and in good hands. Thank you for the great service!

Alles bestens gelaufen. Gute Beratung. Deadlines wurden eingehalten. Bespoke Team hat jederzeit über den Fortschritt informiert.

Der Service war super. Herzlichen Dank an Frau Selimi.

Herzlichen Dank, meine Frau ist sehr zufrieden mit dem Diamond Ring!!

Lief alles super, top Beratung!

Kundenservice ist sehr gut gewesen, bis jetzt alles super geklappt, wir warten jetzt auf die Anpassung des Ringes aber bis jetzt alles tipptopp!

Sehr gut verständliche Homepage

Simply exceptional!! I had an excellent experience from start to finish. The quality is outstanding and the prices are very competitive. The customer service was incredibly responsive and helpful, and the team at the Zurich showroom was attentive, knowledgeable, and genuinely supportive. Delivery was also quick and seamless. Highly recommended!!