A1 Taxis Reviews 

Perfect service from A1 Taxis as always last night. Salim picked us up as soon as we reached pick up point at Luton Airport. Tracked flight, texted on touchdown. Office informed him of road closures so smooth journey home. Great price for return journey, professional and friendly. Can’t fault A1 Taxis, thanks for a perfect end to our holiday!

I had a doctor's appt but when we came out an A1 taxi blocked us and everyone in the small parking area. We assumed that the driver was helping a disabled passenger but we were wrong He was having a blood test. He came out no apology just got into his car without connecting his sear belt and reversed out!! I will avoid this company!!

My driver was Mamun (driver 14) and he was great. Interesting conversations, always cheery on the trips I went on with him and he went the extra mile.
Great experience.

23 - great job and very friendly attitude

Driver 22 Raja, very prompt and efficient. Very smooth and pleasant experience. Manu thanks

Brilliant service from car no. 035
Such a wonderful guy and drive and car was perfect even though airline was super late, he had flight details and was there when I came out.

I am a regular user of A1 Taxis for local trips but want to highlight the quality of their longer distance airport service too - always prompt, smooth and friendly. Lots of attention taken to luggage requirements and any extras. Shout out to driver 35

4th time using A1 Taxis (St Albans & Harpenden)
Really good service. Easy to order trips. Great app.
Best of all, bang on time, helpful at the airport with great comms.

(Eg Today after a delayed flight /luggage handling thought we might have pickup issues, but our driver Abdul#90 was very flexible, helpful and pleasant to chat with )

Very happy, will use again without hesitation.
Recommended +++

Brilliant, went to Cromer pier show needed a cab afterwards as steep hills to railway station.
Booking easy ,turned up on time ,lovely driver ,good conversation,
Nice clean cab. Thanks very.much got the train on time .

I had to take my mother to the Doctors this morning and was very impressed with the whole service, from booking the taxi (helpful and friendly staff) to the lovely, helpful and friendly driver No 22 who took us.
A clean, comfy car arrived which smelled lovely once inside. A careful, considerate driver who also turned up to take us back home with a pit stop to the chemist before arriving home. Driver No 22 looked after Mum whilst I popped to collect the prescription. Brilliant service from start to finish. Thank you ! I will be using you again.

I was looking to pre-book an early morning taxi to the station so I could catch a train to Luton Airport. I initially checked Uber, but it was going to cost nearly £30 for an 8-minute journey, which seemed very expensive.

I found A1 Taxis through Google after reading their excellent reviews, and I'm so glad I did. The same journey cost just £12, and the service was excellent from start to finish.

As soon as I booked, I received a WhatsApp confirmation, and on the morning of my journey I was kept updated with notifications about my driver's arrival. The taxi arrived exactly on time, making the whole experience completely stress-free.

Great value for money, reliable and professional service. I wouldn't hesitate to book with A1 Taxis again and would highly recommend them.

Collected from Stansted Airport on 14.7.26 by driver number 35. He was very pleasant and angaged in coversation with me and my wife. Would certainly recommend Driver 35 and A1 Taxis

the car ride was dihpressing the guy called jason was blasting jai ho from slumdog millionair the whole way he also picked up his stink son ajay i also heard screaming from the boot then he turned up the music to cover it up

Great experience going to and from destination with Driver 39.
Made sure we were safe getting in the cab on the way back and greeted us on foot due to restrictions.
Never a bad experience with A1 Taxi higher recommended. Thank you!

Cab 3 excellent on time airport pick up. Polite driver

Very disappointing experience with A1 Taxis.

We booked a return airport transfer from St Albans to Luton Airport for six passengers at a cost of £114, 9 days in advance of travelling, specifically selecting and confirming the Luton Express Drop-Off/Pick-Up Zone during the booking process. This option was clearly available on A1 Taxis’ website and was included in my booking confirmation.

This was particularly important because I was travelling with a significant knee injury, using crutches and a knee brace, alongside my wife, two young children, elderly parents and multiple pieces of luggage. I would have been happy to pay more for the convenience of being dropped closer to the terminal, which is exactly why we selected the Express Zone option that A1 Taxis advertises on its website.

Despite this, on both the outbound and return journeys we were dropped off and picked up from the standard area rather than the Express Zone we had booked. When I queried this with the driver, I was simply told that there was nowhere else they could drop us.

The result was that I had to walk a considerable distance on crutches while helping manage luggage and supporting my family. The return journey in the early hours of the morning was equally inconvenient.

What disappointed me most, however, was not the mistake itself but the way the complaint was handled afterwards.

I contacted customer services to understand why an option was being advertised and confirmed if the company was unable to provide it. Rather than receiving an apology or acknowledgement, I was met with a defensive and dismissive attitude throughout multiple emails and conversations.

The representative dealing with the complaint, Hamid, showed little interest in understanding the issue or addressing the concern being raised. At no point did I receive a genuine apology, acknowledgement that the booking had not been fulfilled as advertised, or any reassurance that steps would be taken to prevent other customers from experiencing the same problem.

A refund of £7 per journey was offered, which suggested some recognition that the service provided did not match the booking. However, after I supplied my bank details as requested, the refund was never processed and my email was simply ignored.

My concern was never really about money. It was about honesty, accountability and customer service. If a company cannot access the Express Zone, then it should not be offered as a selectable option on the website, as this misleads customers into believing they are booking a service that will take them closer to the terminal. As a minimum, customers should be informed clearly before travelling.

Mistakes happen. What matters is how a company responds when they are brought to its attention. Unfortunately, in this case, A1 Taxis demonstrated poor communication, poor customer service and a complete lack of accountability.

Based on this experience, I would not use them again for airport transfers and would struggle to recommend them to others.

Good service from driver 51 from St Albans to the wheelchair services in Hertford.

Always pick up on time for the outward journey and monitor return flight and pick up as soon as you have your luggage. An unexpected bonus, they give you a pint of milk so you can have a cuppa when you get home

Great service. Took me from Penrith to Glenridding. Very professional and friendly. Would highly recommend. Thank you

I always use A1 for my airport transfers. The drivers are courteous and efficient. Today driver #74 was great - excellent communication and friendly service.