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Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

I liked the design. It looked really nice on the model. Very disappointed with the quality of fabric as most of aab has become a polyester lover’s heaven. The item I chose was nice design, viscous... Toon meer

Beoordeeld met 5 van de 5 sterren

I have never had a problem with Aab in terms of refund , and I have returned many items over the years . I can honestly say that Aab has always been consistent and customer service has always been ver... Toon meer

Beoordeeld met 1 van de 5 sterren

I would really not bother purchasing from Aab. They always take almost a month to give you a refund even though it’s a straight forward refund. They acknowledge receipt of the items straight away- but... Toon meer

Beoordeeld met 5 van de 5 sterren

What I've been looking for in modest office wear! For those wanting to be both western formal and yet fully covered for discreet and understated elegance ! Absolutely love my first few dresses... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Kledingwinkel

Geschreven door het bedrijf

Modesty at the core of every design. We design stylish clothing for women, prioritising modesty with every detail. No revealing slits, low necklines, or sleeveless dresses. Shop confidently with modesty at the heart of our designs.


Contactgegevens

3,6

Gemiddeld

TrustScore 3.5 uit 5

284 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 53% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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3,6

Alle reviews

(284)

107 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Affordable and stylish

Love! Very affordable for the quality of product you are receiving, the cuts of the garments are stylish yet still very modest in my opinion! Would recommend 100%!!!!!

17 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Wonderful experience

My experience with Aab is wonderful. I love the fabric of the hijab. It looks great on me and its easy to handle. As a hijab wearer, I need something that looks good and is easy to handle. Aab has proven to provide that in its products. The prints are also amazing. I would strongly recommend it to other clients.

17 juni 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Customer service needs to improve… they…

Customer service needs to improve… they are quite blunt & somewhat rude & speak to you like you’re asking stupid questions. I had a question about my refund which wasn’t even answered. When I further questioned them via whatsapp, they left me on read! Extremely unprofessional!

14 juni 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Fabric and style

They’re nice for a while but then get ruined quickly like the fabric stains and even tho they are fashiony sometimes it doesn’t look as good as the pictures. They are soooo expensive too, I mean their hijabs are really nice and some items are very nice, but if you want to spend your money on long-lasting stuff then I wouldn’t recommend this. However they are pretty just not the best and sometimes they are not applicable to wear.

13 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent quality I do shopping 🛍 from…

Excellent quality I do shopping 🛍 from aab because there Abaya s and maxi dresses are very very nice and comfortable and there hijab are very good quality and comfortable and very good size. I love everything from aab. Quality is really good .thank you 😊 to Aab.

12 juni 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Customer service sucks

Customer service sucks. Didn’t even offer me a discount on my next order when I didn’t receive my package. They didn’t give me a choice for it to be delivered in a safer place or pick up. It got stolen, answered their customer service was not very friendly. No compassion at all. You would think as a company run by muslims, they’ll be more compassionate towards their customers. But not they weren’t. ZERO compassion. My items that I ordered from them just got stolen because their delivery service is very bad and they didn’t even bother to offer other alternatives. 🙄 Don’t order here.

25 november 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Look out for your refund

I feel this company only bother to refund if you question it. I was notified they had received my return and should wait up to 14 business days for the refund to show in my account. 16 days later it still wasn't there. I emailed in and received a reply soon after saying they will refund my money. I have to say the response was quick but I shouldn't have had to email in in the first place. This has happened nearly every single time I have retuned something.
Nice fabrics but ordering and especially returning is such a pain that I am unlikely to be placing any orders in future.

6 juni 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor Quality of product

I have just received my order abaya and omg the Quality of the abaya was is so poor and cheap for £60 it’s only Worth £15 if that pleas if u are going to Price something at that price make sure it’s of a quality material and made so disappointed will not be ordering from this website again deceiving customers with the quality of your product

7 juni 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Extremely rude customer service

If I could give 0 stars I would. I ordered 8 jersey hijabs and the white labels on each one was sewn on very tightly making it very hard to remove. Each time I tried to remove I was left with a huge hole in each one.
I emailed , telephoned and used their web chat and chased them 5 working days later before they responded.
The customer advisor was extremely rude and kept shouting me down when I tried to explain the issue.
Will never purchase from them again. To other customers, only order jersey hijabs if you are happy to leave the ugly white label on which I was told was a personal preference whether to remove or not! I personally think a hijab looks better without the visible label.
A very costly lesson learnt.

3 mei 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Aab…

I have been shopping and wearing Aab for nearly a decade, my wardbrode is almost completely just Aab from day time outfits to special occasion. I would have given it a 4 star but, a worthy 5 star because any time I have had an issue the wonderful customer service lady Farheen (sorry if spelt incorrectly) has always resolved my issues immediately. A loyal customer for many many years ahead.

22 april 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Don't buy from aab. Save your dignity

I have purchased numerous abayas from aab and never previously complained when I had issues with size and even stitching (chest pockets not evenly spaced). The return policy always kept me in check as spending 39 dollars to return an item was ludicrous.

Recently, I made an order and the issue was with the extreme sheerness of the item and I decided that, being a loyal customer, I would reach out and tell them that the description needs a change and that I need a creative solution that doesn't involve paying 39 dollars for a return. I feel especially justified in this because the description was misleading and the entire point of the clothing is to be modest.

I was belittled and told it was meant to be worn with something under it (which is obvious because it is an open kimono style - Do they really think I am planning to wear it naked?) The model isn't wearing full sleeves under the item but it doesn't appear see-through in the photos.

Anyway, they have not offered any solutions nor taken the onus upon themselves. They need better descriptions and better customer service.

Edit: Yes, since this complaint was made on this forum, I was given a 30% refund and was unable to return the abaya for a full refund. This discount came after reaching out for weeks with probably 10+ conversations and attempts to get resolution. I am grateful that I received some type of compensation and disturbed by the lengths I had to go to in order to get it. The return policy needs revision. Thank you for not giving nothing and please strive for better.

15 maart 2024
Review zonder uitnodiging
Logo Aab

Antwoord van Aab

Assalaam Alaykum,

Thankyou for your review.

We have noted your concern, please note that we do clearly state on our website our returns policy which we have provided below for your information:

https://us.aabcollection.com/pages/returns#anchor

We did solve the issue for you as we offered you a 30% refund for your dissatisfaction which you accepted and the issue was resolved.

We do apologise for any inconvenience caused, if you would like to discuss this further with us please do not hesitate to contact us

Many Thanks

Beoordeeld met 5 van de 5 sterren

Beautiful clothing from aab

I have been a customer of aab for many, many years now...
They always have the most beautifully designed clothing and have great length and size choices.

25 maart 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Samamiah shipping are worst shipping…

Samamiah shipping are worst shipping company to Ghana, they have poor customer service and will not give you the right information regarding your shipment. I will not use them again

2 april 2024
Review zonder uitnodiging
Logo Aab

Antwoord van Aab

Assalaam Alaykum,

Thankyou for your review.

Please can you email us on admin@aabcollection with your order number so that we can assist you further

Many Thanks

Beoordeeld met 5 van de 5 sterren

Family favourite for generations

From seeing my elder sisters and my mother wear Aab's abayas for the past 10 years, Aab soon became a staple brand in my own everyday wardrobe as well as our occasion wear for almost 7 years since I began to dress modestly. Their shade range, designs and fabrics are beautiful and comfortable to wear all year round. I have found that when wearing anything from Aab you'll soon find others around you no matter how old they are in age eagerly wanting all the same Aab hijabs and outfits as you! Their clothing is so elegant that people who otherwise may not have worn abayas or modest clothing in their past years, now enjoy wearing Aab's clothing especially after seeing how elegant Aab's clothing will make you look and feel. Aab's values towards sustainability in clothing have been so refreshing that one can really appreciate their craftsmanship in each piece that is meant to last years. They really are a classic brand amongst myself, my mother and my sisters and I can't wait to introduce my nieces to their own Aab collection as they grow up, they will have beautiful clothing from Aab that's for sure!

1 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Aab review

I have shopped at aab for many years. I love their unique pieces and have always been complimented when wearing their pieces

4 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Spoke to a very friendly young lady…

Spoke to a very friendly young lady called Farhin she was great in sorting my issue out with ease and clear communication her mannerisms and politeness was of really quality really good company to deal with

28 maart 2024
Review zonder uitnodiging

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