Armed Forces Mutual Reviews 

The representative assisting us was very helpful, and her attention to detail and the extent she went to ensure our account was accurate and up to date was stellar.

Great customer service and an affordable term insurance plan!

I’ve responded to emails sent specifically to me about my account with questions and no one has ever replied. I’ve been a customer since 1998 but it’s gone downhill. I also send inquiries online from my logged in account and get responded to as “dear member or customer” instead of my.

Super easy to work with and very customer oriented. They worked hard and took the time needed to answer all my questions. Also, their pricing is the best I found by far. Thank you Armed Forces Mutual!

Amy has been great, she has followed up on my request for help and answered all my questions. She has gone above "great customer service."

I just spoke with Carl Vickers and he is an outstanding representative of ARMED FORCES MUTUAL! He was very knowledgeable not only of AFM, but also of my individual requirements and concerns; and HE CARED! He is an outstanding representative of your company and has resto my faith in you all.
Thomas V. Mulrine

Can not use…

Knowledge, patience, competitive, successful, diligent, enthusiastic, worked with me until we succeeded in getting a new 10 year $200,000 term policy approved. Made he happy!Thanks for all the team coordination to accomplish this task!

Megan was extremely helpful! She gave us great education on what should be uploaded to our digital vault and why, and how this can help our children one day upon our passing. I'm grateful for Armed Forces Mutual!

The speed of response is Amazing!. Email responses I received from Megan Penry were timely and comprehensive in resolving my issues. She promptly got my sons Birth Certificate sent FEDEX and responded to three other issues we had. My initial impression of this employee is that she is professional, prompt and a pleasure to deal with. Please pass along these remarks at an appropriate ceremony of gathered employees.
Thanks
Patrick D. Zimlich
Col (Ret) U.S. Army

Customer service was outstanding as usual very satisfied with this absolutely magnificent company! No matter the reason why I call no matter who I speak to they are always willing and able to assist me with any questions I may have about my insurance policy AAFMA🇺🇲

They don't play! To the point! Quick answers.

Still waiting, after 2 months for insurance determination. UNSAT

I have been associated with AAFMAA for more than 60 years now. From the day I was commissioned as a second Lieutenant in 1963 and learned about the services available, I have been enormously pleased with everything they have done for me. From the storage of my valuable family documents to questions that I have asked from time to time, they have always been there for me. I would recommend that anybody eligible for membership would do so immediately! Retired U.S. Army LTC

I have been trying to obtain a death benefit since 2019. My father was a West Point graduate and retired Brigadier General. He served for 30 years..

Countless phone calls. Correspondence, emails. Never a live person and rarely a response. I’ve just about given up.

This organization should be ashamed. Wouldn’t recommend, sadly.

Easy online application. Quick follow up from agents.

They are very professional and care about their clients. Always responsive and efficient. They are a pleasure to work with.

AAFMAA has always been my go-to site for accuracy and up-to-date information. I've been a member since 1966, and have seen the company change and grow, but one thing has remained consistent: THE STAFF, ever helpful, knowledgeable, and congenial. I've been in contact with Ms Penry numerous times these past few months, and her service, help, and advice have been stellar.
Ed Fagouri

Great information and sincere interest in members.

If you want to secure your future, come here. First Command is not what you think.