AC Infinity Reviews 

Duke, who worked with me made it easy to resolve the issue quickly.

What made my experience great? The fact my communications was with a real person. My expectations was exceeded exponentially by the fact my Terraform 7 issue was correctly diagnosed and verified. Because of Desire, I have a new unit on the way, all under 48hrs. About 24 of those 48 hours was me procrastinating on providing proper technical information. "Bassdropkeys on Youtube" is absolutely correct in saying that AC Infinity has top-tier customer service. 👏

I ordered a humidity dome that arrived with one of the vents broken. I inquired about ordering a replacement and Nick is sending one free of charge. Very fast and friendly service. Thank you.

World class no.1 Ventilation 🏆
My last T6 inline fan has run more or less 365,24/7 for more than 3 years with no complaints.So i Bought 4 new S6 inline fans and the AI+ Controller 😁
Honestly it made me feel so happy, because now i dont have to worry about a thing.It all runs automatic 😁😁😁
When i set that humidity to 65% and pressed confirm, i was so grateful to see it starts and stops to keep it at 65%. It just works perfect !
Thanks a lot for a Quality product AC 💪
Im gonna make world class 🍅 now 😛

Not only does AC Infinity produce the absolute highest quality devices and accessories, they're customer service is outstanding. Hassle free returns, and you can quit shopping around for better products because I promise you will never find any. I own 3 full tents packed with the best gear ac infinity offers. I won't waste money anywhere else.

Ac infinity customer service is the best

Can’t beat it

Good customer service as always. I've been a customer for a while now, at first customer service wasnt great, really seems to have turned a corner. Every interaction has been great now. Excellent job.

Also, can we get a drying preset function for controller ai for equipment profiles and way to save our grow information (presets and names) for easy recall? I have different VPD or humidity metrics that I like for different stages of plant development. Thanks! :-)

I had limited information and my communication skills are not the best, but even this being the case, they took care of me with a replacement promptly and professionally, I could not recommend a better company in today’s cannabis market

This may work for a 1 by 1 tent but I bought one for my 4by4 and one for my 5by5 and the only difference I seen was a raise in temperature. Just another ac infinity botched idea.

AC Infinity is top notch when it comes to growing technology. The Customer Service is second to none. I would recommend this awesome technology company to whom is ready to take the second step in serious growing.

I have never as a customer had better customer service anywhere! Thank you to Desire and AC Infinity for knocking it out of the park. I AM SO THANKFUL FOR YOU AND YOUR TEAM!!

Very fast and helpful customer service

I had a great experience with AC Infinity’s customer support and wanted to give a shoutout to Nick for going above and beyond.

I ran into an issue with a UIS wireless transmitter where the numbers weren’t matching correctly. I reached out to support, and Nick handled everything quickly and professionally. He understood the problem right away and made the process easy—no back-and-forth or hassle.

Best part: they sent me out a brand new 2-pack replacement, which completely resolved the issue.

It’s rare to get this level of responsive and customer-focused service these days. Really impressed with how AC Infinity stands behind their products.

Highly recommend.

Responsive customer service!
I have used their products for several years without issue, so this is my first interaction with their support.
CS answered promptly and had a replacement issued the same day.

Great products and great service!

Dank der super Beratung von Jonas aus dem Team ac infinity.eu habe ich ein weiteres tolles Gerät erwerben können. Egal wann man die Jungs anschreibt, sie schreiben immer sofort zurück und auch am Telefon bekommt man immer eine gute und ausführliche Beratung! Ich freu mich auf mein neues Gerät und auf den Austausch von Erfahrungen. Klasse team! Macht weiter so!!!

Fast and courteous service and easy returns or replacements and the way you stand by your products is what brings me back to AC Infinity every time

Great Customer service,

I've had some good AC Infinity products & some real bad ones. Their basic fans & filters have worked well & the new tent design is a big improvement over the old one. But most of their products rarely live up to the hype.

Recently, I pre-ordered & purchased a Spectron 3 camera from AC Infinity. When it arrived, the camera couldn't perform even close to the claims made by the company. To make matters worse the company decided to plaster their name & logo on every photo & video taken. That logo cannot be removed from your pictures. But, AC Infinity has altered the photos on their website. None of the website photos of their camera show their name & logo in the picture. That has been removed from their photos. Their marketing department can see how ugly that name & logo looks, so they removed it from the pictures on their website, but the consumer doesn't have that option. That's the old bait & switch trick used to deceive customers. Any company that thinks that's an acceptable practice, isn't a company anyone should trust.

When people get deceived by companies like this, filing a complaint with the Attorney General in the State the business operates (AC Infinity is based in California) can often be quite helpful. It'll take a little time to resolve disputes, but I've found that action can be quite helpful in fixing problems the company won't address. I hope others don't have to deal with the same problems I have from getting conned by AC Infinity's marketing tactics.

Alex was excellent he helped me with my humidifier helped me factory rest and troubleshooting. Taught me something new and got even more in depth with the setting to try and figure out what was going on unfortunately it was a product issue or I’m sure he would have helped fix it…he definitely deserves a RAISE !! Thanks Alex and ac infinity