My question was not within his specialty or field of knowledge but he moved me along to the next specialized person
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Dear Zaid Badr, I would like to extend my sincere gratitude for your continuous support and assistance in helping me and my team solve trading-related issues. Your professionalism, patience,... Toon meer
Bedrijf heeft geantwoord
ACY Securities supposed to be No. 1 worldwide without talking a lot about them, will mention just one thing, withdrawal process takes from one to 4 hours maximum according to 3 years experience with... Toon meer
Bedrijf heeft geantwoord
Absolutely amazing support and service from the team at ACY! I want to give a special shoutout to Yazeed Alkhatib for going above and beyond to help me out. He was super professional, quick to respond... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ACY Securities is a global CFD broker providing traders with access to more than 2,200 CFDs across Forex, Shares, Indices, Commodities, Precious Metals and Cryptocurrencies. Founded in 2011, ACY Securities combines trading technology, competitive trading conditions and access to global financial markets through MetaTrader 4 (MT4), MetaTrader 5 (MT5) and the ACY Trading Platform. Beyond CFD trading, clients can access TradingCup for copy trading, while professional traders and fund managers can access MAM solutions, including free MetaFX software, and PAMM solutions for managing client funds. ACY also offers Affiliate and Multi-Tier Affiliate programs, with competitive Forex affiliate commissions, trading rebates and additional performance-based rewards. Education is an important part of the ACY offering. Traders can access free live trading sessions and an extensive library of free trading education covering Smart Money Concepts (SMC), Price Action, AI and automated trading, technical analysis, risk management and trading psychology. ACY also provides free MetaTrader scripts and a suite of financial tools and widgets to help traders analyse and navigate the markets. Serving clients across more than 150 countries, ACY Securities provides multilingual support across 10+ languages, individual account managers, flexible funding options and fast, convenient deposits and withdrawals. ACY Securities is part of ACYLogix, a global financial technology group bringing together specialised businesses across financial services, trading technology and digital financial platforms. The ACYLogix Group includes ACY Securities, ACY Connect, ACY Advisory, TradingCup, Finlogix and Zerologix, with capabilities spanning CFD trading, institutional services, regulatory advisory, funds management and proprietary financial technology.
Contactgegevens
ACY Tower, Level 18, 799 Pacific Highway, 2067, Chatswood, Australië
- +61 2 9188 2999
- support@acy.com
- www.acy.com
4,4
Uitstekend
711 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Yazeed is a nice guy
10 april 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear Leander kvale,
Thank you for your generous review!
It’s fantastic to hear that our staff were able to assist you so effectively. We are so proud of our team’s dedication to providing the best possible service.
We greatly appreciate your trust in ACY Securities and look forward to serving you for many years to come.
Best regards,
The ACY Securities Customer Support Team
very positive experience thanks.
very fast response and knowlegable person
sorted my issue very well.
10 april 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear steve thursfield,
Thank you for your splendid review.
That is great our agent were able to solve your account issue. We are so proud of our team’s dedication to providing the best possible service.
We greatly appreciate your trust in ACY Securities and look forward to serving you for many years to come.
Best regards,
The ACY Securities Customer Support Team
ACY support team is the best service…
ACY support team is the best service team among all the trading platforms I experienced, as helpful Michael from the centre solved my trading software problem by effort, this time customer manager Fay provided me the opportunity to attend the useful investment seminar in Brisbane and helped me upgrade my trading platform.
Highly recommend ACY Securities
10 april 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear lighting TSY,
Thank you for the positive review.
We appreciate your trust in ACY Securities as a reliable and trustworthy broker. We're committed to providing exceptional service and will continue to prioritize your satisfaction. Thank you for choosing ACY Securities as your broker of choice, and we look forward to serving you in the future.
Best regards,
The ACY Securities Customer Support Team
Absolutely amazing support and service…
Absolutely amazing support and service from the team at ACY! I want to give a special shoutout to Yazeed Alkhatib for going above and beyond to help me out. He was super professional, quick to respond, and genuinely cared about making sure everything went smoothly. Thanks to Yazeed, the whole process was simple and stress-free. Highly recommended!
6 april 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear Sally,
Thank you for your splendid review.
That is great our agent Yazeed Alkhatib were able to solve your account issue. We are so proud of our team’s dedication to providing the best possible service.
We greatly appreciate your trust in ACY Securities and look forward to serving you for many years to come.
Best regards,
The ACY Securities Customer Support Team
Relative New to ACY Securities but I…
Relative New to ACY Securities but I have had very good positive experience so far
7 april 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear Horatio,
Thank you for your generous review!
It’s fantastic to hear that our staff were able to assist you so effectively. We are so proud of our team’s dedication to providing the best possible service.
We greatly appreciate your trust in ACY Securities and look forward to serving you for many years to come.
Best regards,
The ACY Securities Customer Support Team
ACY Scam - Avoid trading with this Broker
After trading with ACY for over six months, both for myself and my clients, and only breaking even, I finally achieved a significant profit by correctly positioning for a gold uptrend, turning €100,000 into €250,000. However, when a withdrawal was requested, ACY clawed back over €51,000 from both my account and my clients' accounts, citing swap fees related to the Islamic account structure.
This strategy had been openly discussed and approved by their Account Manager Team in advance, with no objections raised. There was also no prior warning or indication that any breach had occurred. The justification given, that my account was ineligible due to regional factors, despite the fact that I am a Muslim and currently reside in Dubai, is deeply concerning.
This experience reveals a serious lack of transparency and fairness. Traders should exercise extreme caution. ACY is not a trustworthy broker and has shown a willingness to remove profits without warning.
UPDATE:
The recent statement from ACY only raises further concerns.
If the account “does not meet the eligibility criteria for an Islamic account,” then a critical question must be asked: Why was the Islamic account approved, opened, and allowed to operate without objection for over six months?
During this period, the strategy employed was openly discussed and acknowledged by the Account Manager Team, no warnings were issued, no objections raised. Only once significant profits were generated did ACY intervene and claw back funds. This selective enforcement strongly suggests that the real issue is not eligibility, but profitability.
Had the trading resulted in losses rather than gains, would this alleged ineligibility have ever been brought to light?
1 augustus 2024
Review zonder uitnodiging
Antwoord van ACY Securities
Dear Client,
Thank you for your inquiry.
Please note that Islamic accounts are specifically designed for clients of Islamic faith in accordance with Sharia principles. After reviewing your account, we regret to inform you that it does not meet the eligibility criteria for an Islamic account at this time.
If you believe this may be an error or if you would like to discuss your situation further, we kindly encourage you to reach out to our Support Team at support@acy.com. They will be happy to assist you in more detail.
Thank you for your understanding.
its the best broker i have tried
the support is fast to respond to client concerns. thumbs up!
4 april 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear John Paul Zeus Castillon,
Thank you for your generous review!
It’s fantastic to hear that our staff were able to assist you so effectively. We are so proud of our team’s dedication to providing the best possible service.
We greatly appreciate your trust in ACY Securities and look forward to serving you for many years to come.
Best regards,
The ACY Securities Customer Support Team
Antwoord van ACY Securities
Dear Customer B,
Thank you for taking the time to leave your review!
We appreciate your trust in ACY Securities and look forward to continuing to serve you with excellence.
Best regards,
The ACY Securities Customer Support Team
Antwoord van ACY Securities
Dear Margus,
Thank you for your generous review!
It’s fantastic to hear that Mr. Husam and Mr. Ramah were able to assist you so effectively. We are so proud of our team’s dedication to providing the best possible service.
We greatly appreciate your trust in ACY Securities and look forward to serving you for many years to come.
Best regards,
The ACY Securities Customer Support Team
Yazeed Alkhatib was a good helper!
28 maart 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear Yohandi,
Thank you for your kind words!
We’re thrilled to hear that you had such a great experience with ACY Securities. Your satisfaction is our priority, and we appreciate your support. If you ever need assistance, we're always here to help.
Best regards,
The ACY Securities Customer Support Team
انا اتعامل معهم منذ ٢٠٢٠
انا اتعامل معهم منذ ٢٠٢٠، موثوق وسهل الاستخدام
26 maart 2024
Review zonder uitnodiging
Antwoord van ACY Securities
عزيزي محمد اليماني،
شكراً لك على تقييمك الرائع.
من الرائع أن وكيلنا تمكن من حل مشكلة حسابك. نحن فخورون جداً بتفاني فريقنا في تقديم أفضل خدمة ممكنة.
نحن نقدر عالياً ثقتك في ACY Securities ونتطلع إلى خدمتك لسنوات عديدة قادمة.
مع أطيب التحيات،
فريق دعم عملاء ACY Securities
The service was fast and provided me…
The service was fast and provided me with the information I wanted to know.
16 maart 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear Olivier,
Thank you for your splendid review.
That is great our agent was able to solve your account issue. We are so proud of our team’s dedication to providing the best possible service.
We greatly appreciate your trust in ACY Securities and look forward to serving you for many years to come.
Best regards,
The ACY Securities Customer Support Team
its was very helpful and very fast
its was very helpful and very fast
6 maart 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear Jehad dabbah,
Thank you for your generous review!
It’s fantastic to hear that our staff were able to assist you so effectively. We are so proud of our team’s dedication to providing the best possible service.
We greatly appreciate your trust in ACY Securities and look forward to serving you for many years to come.
Best regards,
The ACY Securities Customer Support Team
great company
great company , good customer service
thanks for : Yazeed Alkhatib and Lana Qasim from customer service
2 maart 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear Rhino,
Thank you for your generous review!
It’s fantastic to hear that our staff were able to assist you so effectively. We are so proud of our team’s dedication to providing the best possible service.
We greatly appreciate your trust in ACY Securities and look forward to serving you for many years to come.
Best regards,
The ACY Securities Customer Support Team
Very good service and great support…
Very good service and great support thanks to mr zaid bader
25 februari 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear raza berkdar,
Thank you for your generous review!
It’s fantastic to hear that Mr. Zaid were able to assist you so effectively. We are so proud of our team’s dedication to providing the best possible service.
We greatly appreciate your trust in ACY Securities and look forward to serving you for many years to come.
Best regards,
The ACY Securities Customer Support Team
not secure
ACY platform is not really secured and your protection will solely rely on your log in password. My accoont was hacked just this month. The hacker manage to create a withdrawal account (maybe with fake ID) and took off my money.
This broker should at least invest on adding more authentication e.g. OTP like the other brokers do.
5 februari 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear Mark,
Thank you for bringing this matter to our attention and your feedback is valuable for our service improvement to our clients.
While we have taken all necessary steps to verify the client's details, however, it remains the customer's responsibility to maintain the confidentiality and security of their identification information. It is strongly recommended to reset client's passwords from time to time and refrain from sharing the login credentials with any third party.
To discuss your experience further, please reach out to our customer support team at support@acy.com, and we'll work to address your concerns and improve your experience with ACY Securities.
Sincerely,
ACY Securities Customer Success Team
Great customer support
Great customer support, and they have good spread on CFDs,recommended!
18 februari 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear rthredhyureh,
Thank you for your kind words!
We’re thrilled to hear that you had such a great experience with ACY Securities. Your satisfaction is our priority, and we appreciate your support. If you ever need assistance, we're always here to help.
Best regards,
The ACY Securities Customer Support Team
The support person assisted me well.
18 februari 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear Alex Ho,
Thank you for your generous review!
It’s fantastic to hear that our staff were able to assist you so effectively. We are so proud of our team’s dedication to providing the best possible service.
We greatly appreciate your trust in ACY Securities and look forward to serving you for many years to come.
Best regards,
The ACY Securities Customer Support Team
Helpful support
Helpful support, Thank you Mr Hussam for solving account issue.
10 februari 2025
Review zonder uitnodiging
Antwoord van ACY Securities
Dear Raafat Mhanna,
Thank you for your splendid review.
That is great our agent Hussam were able to solve your account issue. We are so proud of our team’s dedication to providing the best possible service.
We greatly appreciate your trust in ACY Securities and look forward to serving you for many years to come.
Best regards,
The ACY Securities Customer Support Team
زيد بدر ساعدني بعملية الإيداع والتوثيق…
زيد بدر ساعدني بعملية الإيداع والتوثيق وربط حساباتي يعني ربطني من الاخر وكان صبور معي فعلا خدمة ٥ نجوم
4 februari 2025
Review zonder uitnodiging
Antwoord van ACY Securities
عزيزي طارق،
شكرًا لك على تقييمك الرائع!
يسعدنا أن نسمع أن زيد بدر قدم لك دعمًا ممتازًا خلال عملية الإيداع والتوثيق وربط الحسابات. نحن نحرص دائمًا على تقديم خدمة من فئة الخمس نجوم، ونقدر ثقتك في ACY Securities. إذا احتجت إلى أي مساعدة في المستقبل، فنحن هنا دائمًا لمساعدتك.
أطيب التحيات،
فريق دعم عملاء ACY Securities
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