Disgraceful from all involved here. Ticket number 10726270. My complaint was poorly handled, my case has not been investigated properly and they haven’t even answered my questions. Poor casino... Toon meer
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Lees wat reviewers zeggen
It is a well put together online version of a casino. Features work okay, could possibly do with a bit more explanation what is what and how to use rewards but apart from that I find it exciting and... Toon meer
Bedrijf heeft geantwoord
Signed up yesterday and had so much fun since . Never seen so many bonuses and features come so easily !! Thought I’d try a withdrawal of some of my winnings today as thought itl probably take a while... Toon meer
Bedrijf heeft geantwoord
One of the best casinos I've played on. The games load quickly, deposits and withdrawals are processed instantly and promos are credited to your account straight away. And unlike many sites that requi... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to the Trustpilot page for Admiral Casino, your licensed UK Online Casino - where we're bringing you the latest slot, table and live games straight to your fingertips! ♥ Play your favourite slots ✔ Unmissable promotions ✔ Safe and Reliable ➤ Register now and start playing!
Contactgegevens
Century House, 12 Victoria Street, GY9 3UF, Alderney, Verenigd Koninkrijk
- 0800 069 8921
- support@admiralcasino.co.uk
- www.admiralcasino.co.uk
3,6
Gemiddeld
3K reviews
Geen recente geschiedenis van het vragen naar reviews
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Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Simply great casino.
30 juli 2026
Review zonder uitnodiging
Antwoord van AdmiralCasino.co.uk
Hello Chris,
We really appreciate you sharing your experience with the Trustpilot community and leaving us your 5-star review.
We're delighted to hear that you're enjoying our platform! We'll continue to do our best to bring you an even wider variety of slot games and exciting promotions for you to enjoy in the future.
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Thank you for choosing Admiral Casino, and we hope you continue enjoying our platform!
All the very best,
Your Admiral Casino Team
Great choice of games
Great choice of games, and no problem withdrawing my winnings . Got in my back same day!. Love this site.
29 juli 2026
Review zonder uitnodiging
Antwoord van AdmiralCasino.co.uk
Hello Lisa,
Thank you for taking the time to leave us your 5-Star review,
We're delighted to have you with us and hope you continue enjoying our wide selection of games, including Slots, Table Games, Live Casino, and Arcade Games.
Withdrawals are typically processed on the following day, unless additional documentation is required. However, some withdrawal requests may be processed even sooner through our automated payout system.
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Thank you for choosing Admiral Casino and we hope you continue enjoying our platform!
All the very best,
Your Admiral Casino Team
0 starts if I could I’ve reached my…
0 starts if I could I’ve reached my monthly deposit limit of a 1000 pounds and I’ve won 0 got one one bonus on one game and got 36 pound from 60p spins they will comment on this saying “its like real casinos and you go on bad streaks” well it’s funny out of all the apps this is the worst streak so I won’t be putting any more money on this app and I would advise people to do the same
30 juli 2026
Review zonder uitnodiging
Antwoord van AdmiralCasino.co.uk
Hello Nyal,
We're sorry to hear that your experience with Admiral Casino did not meet your expectations.
Our platform operates using a Random Number Generator (RNG), certified by an independent third-party organisation in compliance with legal standards.
This ensures that all game outcomes are completely fair and cannot be influenced or manipulated in favour of or against players. Therefore, like real live casinos, there is the possibility of lucky or losing streaks.
Our diverse range of games offers varying volatility ratings, please keep in mind that this is an important factor for your gaming experience.
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Thank you for choosing Admiral Casino, and we wish you the very best of luck!
All the very best,
Your Admiral Casino Team
Disgraceful from all involved here.
Disgraceful from all involved here.
Ticket number 10726270.
My complaint was poorly handled, my case has not been investigated properly and they haven’t even answered my questions. Poor casino, poor management.
Update - provided extra information as requested. All ignored.
28 juli 2026
Review zonder uitnodiging
Antwoord van AdmiralCasino.co.uk
Hi Paul,
We're sorry to hear that your experience with Admiral Casino was unsatisfactory.
Since Trustpilot is a public platform, we can’t review account-specific details here, but please feel free to contact our support team directly.
Thank you for taking the time to share your feedback.
All the very best,
Your Admiral Casino Team
It is a well put together online…
It is a well put together online version of a casino.
Features work okay, could possibly do with a bit more explanation what is what and how to use rewards but apart from that I find it exciting and fun.
1 januari 2026
Review zonder uitnodiging
Antwoord van AdmiralCasino.co.uk
Hello Tosh,
Thank you so much for your 5 star review!
We're delighted to hear that you're enjoying the casino and finding it exciting and fun.
All rewards at Admiral Casino are non-playable. To convert your cashback reward, you would need to deposit and stake real money to reach the wagering requirements outlined in the terms and conditions.
Once you have completed the wagering requirements, your reward balance will be converted and added to your cash balance.
You can find more information and follow your progression by going to your Rewards page - https://www.admiralcasino.co.uk/en/user/bonus-conversion
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Thank you for choosing Admiral Casino and we hope you continue enjoying our platform!
Phone: 0800 069 8921 (9am – 5.30pm)
Live Chat: 8am – 9pm every day
Email: support@admiralcasino.co.uk
All the very best,
Your Admiral Casino Team
the goonies quest for treasure 3 260…
the goonies quest for treasure 3 260 spins without a bonus crazy.
24 juli 2026
Review zonder uitnodiging
Antwoord van AdmiralCasino.co.uk
Hello Eddie,
We’re sorry to hear your experience was unsatisfactory.
We would like to clarify that all of our games operate using independently tested Random Number Generators (RNGs). This means that this cannot be manipulated to favour or disadvantage any player, ensuring completely fair and impartial results.
Consequently, much like in real live casinos, there is always the possibility of experiencing both lucky and less fortunate streaks.
Thank you for choosing Admiral Casino, and we hope that your luck takes a turn for the better!
All the very best,
Your Admiral Casino Team
Very happy with the selection of games…
Very happy with the selection of games and the bonus you get
23 juli 2026
Review zonder uitnodiging
Antwoord van AdmiralCasino.co.uk
Hi Michael,
We really appreciate you taking the time to leave us your 4-Star Review!
We’re delighted to hear that you’re enjoying our selection of games and the bonuses available. We’re always working to bring our players a great variety of entertainment and rewarding experiences.
Don't forget that gambling is a game of chance and should only be for fun and entertainment purposes only.
If there’s anything you ever need or any questions along the way, our support team is always happy to help.
Phone: 0800 069 8921 (9am – 5.30pm)
Live Chat: 8am – 9pm every day
Email: support@admiralcasino.co.uk
All the very best,
Your Admiral Casino Team
It's great 👍
23 juli 2026
Review zonder uitnodiging
Antwoord van AdmiralCasino.co.uk
Hello Jason,
Thank you so much for your 5 star review!
We would like to take this opportunity to welcome you to Admiral Casino. We hope you enjoy our wide selection of games, including Slots, Table Games, Live Casino, and Arcade Games.
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Thank you for choosing Admiral Casino and we hope you continue enjoying our platform!
All the very best,
Your Admiral Casino Team
What a disgrace of a gambling…
What a disgrace of a gambling site!!!!!!! Been playing on there site for over a year!!! all of a sudden probably because I kept winning! they asked me to verify myself!!!!! so I sent my driving licence and a utility bill!!!!!! Had a message saying id been verified!!!! next day they decided they wanted more to verify myself!!!! rang customer services ! women on the other end of the phone was unhelpful and snotty!!!!!! so now they can do one!!!!!! nice one admiral you sure know how to loose your customers!!!!!! not to worry I will put my money on other sites!!!!! your loss
22 juli 2026
Review zonder uitnodiging
Antwoord van AdmiralCasino.co.uk
Hello Karen,
We're sorry to hear that your experience with Admiral Casino was unsatisfactory.
Since Trustpilot is a public platform, we can’t review account specific details here, but please feel free to contact our support team directly:
Email: support@admiralcasino.co.uk
Phone: 0800 069 8921 (9am – 5.30pm)
Live Chat: 8am – 9pm daily
Thank you for taking the time to share your feedback. We do value it, and we’re here if you’d like to discuss this further.
All the very best,
Your Admiral Casino Team
I agree with a lot of other players on…
I agree with a lot of other players on here with regards to Admiral casino it is in a nutshell absolutely abysmal .. I really do think their slots are let’s say not as they should be !!! I gamble on a few different sites & do win on average quite a bit but this Admiral one is an absolute joke !!! so much so that I have now deleted the app as I have given them the benefit of the doubt for a good while now & won absolutely nothing !!! No more money going their way now .. Had enough !!!!
19 juli 2026
Review zonder uitnodiging
Antwoord van AdmiralCasino.co.uk
Hello Karen,
We're sorry to hear that your experience with Admiral Casino was unsatisfactory.
Our platform operates using a Random Number Generator (RNG), certified by an independent third-party organisation in compliance with legal standards.
This ensures that all game outcomes are completely fair and cannot be influenced or manipulated in favour of or against players. Therefore, like real-life casinos, there is the possibility of lucky or losing streaks.
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
All the very best,
Your Admiral Casino Team
0 Star
0 Star - Absolutely unacceptable conduct. Customer support has twice flat-out rejected my request for statutorily protected information (a formal DSAR) and refused to provide me with a ticket number for my complaint. This is a clear breach of their internal terms, their licensing obligations, and UK data protection laws. I am currently escalating this to their Data Protection Officer and will be taking this to the ICO and UKGC if not resolved immediately. See how long it takes for a reply by them to better understand this clownish conduct, as you'll inevitably face the same if not worst should u ever have a query. They will kick a tech support request downan 8 week track and themselves log it as a complaint, then deny you any way of tracking it. Shady as hell. And furthermore they lie claiming you can deposit £5 only to take 5 days investigation that says no. Absolute clowns.
Update- called your staff per ur reply and was told he couldn't attach the game log and would ask a manager to send it... that was 3 days ago 😂 why bother
18 juli 2026
Review zonder uitnodiging
Antwoord van AdmiralCasino.co.uk
Hello L Dimitri,
We're sorry to hear that your experience with Admiral Casino was unsatisfactory.
As listed in Section 21: Complaint Handling and Timings, the Company will provide an outcome to the your complaint within an 8-week timeframe.
Since Trustpilot is a public platform, we can’t review account-specific details here, but please feel free to contact our support team directly:
Email: support@admiralcasino.co.uk
Phone: 0800 069 8921 (9am – 5.30pm)
Live Chat: 8am – 9pm daily
Thank you for taking the time to share your feedback. We do value it and we’re here if you’d like to discuss this further.
All the very best,
Your Admiral Casino Team
I really enjoy playing admiral casino…
I really enjoy playing admiral casino as really good games and bonuses and quickly pays out if you win I really love playing buffalo king megaways and big bass splash it's a good site and good getting back to you if needed
16 juli 2026
Review zonder uitnodiging
Antwoord van AdmiralCasino.co.uk
Hello Sadie,
We really appreciate you taking the time to leave us your 5-Star Review!
We're really happy that you're enjoying our wide selection of games such as Buffalo King Megaways and Big Bass Splash, and we’ll continue doing our best to bring you even more of a variety of slots and exciting promotions in the future!
Withdrawals are typically paid out the following day, unless documentation is needed. However, some requests may be processed even faster through our automated payout system.
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Thank you for choosing Admiral Casino and we hope you continue enjoying our platform!
All the very best,
Your Admiral Casino Team
I signed up because the introductory…
I signed up because the introductory offer was good, deposit (and play) £10 and you get 100 free spins. I deposited my £10 and played it. I didn't get any free spins. I asked why and they said it was because I deposited through PayPal. Nowhere did it flag this up at the time. 8 complained and they simply said it was in the T&C which I agreed to when I signed up. This may well be the case BUT they know nobody reads through T&C's and often the important info is buried somewhere in there. This is so misleading. I will not be using this site again. If it does this on the first interaction, god knows what else it will be doing further down the line!
13 juli 2026
Review zonder uitnodiging
Antwoord van AdmiralCasino.co.uk
Hello Kai,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We encourage all customers to review the full terms and conditions for each promotion before participating, as eligibility criteria, rewards and exclusions can vary between offers.
The welcome offer terms state:
"Deposits made via PayPal or Paysafe will not qualify for this promotion. If the customer's first deposit is made via PayPal or Paysafe, they will automatically forfeit the 100 free spin promotion."
This is one of the terms that apply to this promotion, all of which are available to review before opting in and participating. In this case, the promotion was applied in accordance with the published terms and conditions accepted during registration.
If you have any questions regarding the promotion or would like us to review your account, our Support Team will be happy to assist.
Phone: 0800 069 8921 (Available 9am – 5.30pm)
Live Chat: Available 8am – 9pm every day
Email: support@admiralcasino.co.uk
All the very best,
Your Admiral Casino Team
Very awful poor site its very very…
Very awful poor site its very very rarely u get featured bonuses if u do they rubbish and I mean rubbish ur only on for about 5 to 10 mins literally all dead spins on eye of horus every month I reach my deposit limit very very rarely u withdraw from this poor site stay well away this site def needs investigating they need to check my loss limit and history on this site its a shambles of a site then they will relize how bad this site is well they ave ad enough money out of me ill never ever be puting any more money on this casino that dosent pay out even wen u get a wining spin its rubbish this casino needs closing down online for good goodbuy rip of scamming site
13 juli 2026
Review zonder uitnodiging
Antwoord van AdmiralCasino.co.uk
Hello Julie,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We would like to assure you that all our games use a certified Random Number Generator (RNG), which operates independently and cannot be manipulated to favour or disadvantage any player. This ensures completely fair and impartial results.
We hope that your luck takes a turn for the better, allowing you to enjoy the desired bonus games and winnings.
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Thank you for choosing Admiral Casino, and we wish you the very best of luck!
All the very best,
Your Admiral Casino Team
Signed up yesterday and had so much fun…
Signed up yesterday and had so much fun since . Never seen so many bonuses and features come so easily !! Thought I’d try a withdrawal of some of my winnings today as thought itl probably take a while being a new customer - but nope , money in my bank within the minute ! Very impressed!
10 juli 2026
Review zonder uitnodiging
Antwoord van AdmiralCasino.co.uk
Hello Rachel,
We would like to take this opportunity to welcome you to Admiral Casino and thank you for leaving us your 5-Star Review.
We’re delighted to hear that you’re enjoying our platform, and we will continue doing our best to bring you even more variety in slots and exciting promotions in the future!
Withdrawals are typically paid out the following day, unless documentation is needed. However, some requests may be processed even faster through our automated payout system.
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Phone: 0800 069 8921 (Available 9am – 5.30pm)
Live Chat: Available 8am – 9pm every day
Email: support@admiralcasino.co.uk
Thank you for choosing Admiral Casino and we hope you continue enjoying our platform!
All the very best,
Your Admiral Casino Team
Not great,
Not great,, only ever seem to get two bonus symbols on any game and if you do win anything you then get constant dead spins
9 juli 2026
Review zonder uitnodiging
Antwoord van AdmiralCasino.co.uk
Hello Consumer,
We appreciate you taking the time to leave us a 2-Star Review!
We are very sorry that your game experience wasn't as lucky as you expected. Our games are based on a Random Number Generator which means that losses can occur.
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Thank you for choosing Admiral Casino and we hope you continue enjoying our platform!
All the very best,
Your Admiral Casino Team
Very good site the best I’ve used
Very good site the best I’ve used . Customer
Service excellent not a lot of bonus pressure and very fair
4 juli 2026
Review zonder uitnodiging
Antwoord van AdmiralCasino.co.uk
Hello Nadine,
We really appreciate you taking the time to leave us your 5-Star Review!
We would like to take this opportunity to welcome you to Admiral Casino. We hope you enjoy our wide selection of games, including Slots, Table Games, Live Casino, and Arcade Games.
We're thrilled to hear that you had such a positive interaction with our customer service team and enjoyed our service.
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Thank you for choosing Admiral Casino and we hope you continue enjoying our platform!
All the very best,
Your Admiral Casino Team
It was good experience for me online…
It was good experience for me online admiral quick and easy to withdraw various types of slots
4 juli 2026
Review zonder uitnodiging
Antwoord van AdmiralCasino.co.uk
Hello Kuldeep,
Thank you for taking the time to leave us your 5-Star Review!
We’re delighted to hear that you’re enjoying our platform. We’ll continue doing our best to bring you even more variety in slots and exciting promotions in the future!
Withdrawals are typically paid out the following day, unless documentation is needed. However, some requests may be processed even faster through our automated payout system.
If we can assist you with anything in the future, you're more than welcome to contact our customer service team, who will be more than happy to help you.
Thank you for choosing Admiral Casino and we hope you continue enjoying our platform!
All the very best,
Your Admiral Casino Team
Antwoord van AdmiralCasino.co.uk
Hello Milan,
We appreciate you taking the time to share your feedback.
Our random number generator (RNG) is certified by a third-party entity in accordance with legal requirements. It operates independently and cannot be manipulated to favour or disadvantage any player.
As Trustpilot is a public platform, we’re unable to go into account-specific details here, but if you’d like us to review your gameplay session in more detail, our Customer Support team would be more than happy to assist:
Email: support@admiralcasino.co.uk
Phone: 0800 069 8921 (9am – 5.30pm)
Live Chat: 8am – 9pm daily via our website
We value your feedback and would welcome the opportunity to look into this further for you.
Kind regards,
Your Admiral Casino Team
When I first joined it was a good…
When I first joined it was a good website was fair seen returns longer I’ve been a customer it’s become shitter and shitter
1 juli 2026
Review zonder uitnodiging
Antwoord van AdmiralCasino.co.uk
Hello Leann,
We're sorry to hear that your experience with Admiral Casino was unsatisfactory.
If there’s anything specific you feel has changed or that you’d like us to look into, our support team is always happy to help.
Email: support@admiralcasino.co.uk
Phone: 0800 069 8921 (9am–5.30pm)
Live Chat: 8am–9pm daily via our website
All the very best,
Your Admiral Casino Team
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