Armed Forces Bank Reviews 7

I transitioned from the Army in January and have experienced a nearly $4,000 decrease in my monthly income. As a result, my account is currently overdrawn by approximately $1,000. Over the past two months, I have explained to representatives and managers that I need access to my full disability payment to cover basic living expenses. I also requested to set up a structured repayment arrangement to resolve the overdraft balance. Unfortunately, I have not been offered any workable solution. I am not seeking to rely on overdraft services, but without assistance in establishing a repayment plan, I am being forced into a cycle that is difficult to break. I have essential expenses due this Tuesday, including housing, transportation, and other necessities, and I am at risk of losing my current living situation. I have made multiple attempts to resolve this matter through customer service and management channels, but I feel my concerns have not been adequately addressed. Given these circumstances, I am considering moving my banking relationship elsewhere. I understand the importance of responsible account management, and my situation is the result of significant and unforeseen financial changes within the last two years of my military service and following my transition from military service. I am requesting reasonable assistance in resolving this matter so I can stabilize my finances and meet my basic needs.
I tried googling this bank to leave a review, but the option is no longer available. When you seek help with this bank, why don’t they utilize their financial education team to help? I was told they don’t have any resources. Isn’t the financial education department a resource?

Only got this bank because of the cap loan.

Don't be like me. Get the cap loan out of this account and close it right after. They take 12 dollars out of the account every month as a service fee. It's ridiculous that they claim to help the military community, but they are the only bank I've used that charges this dang service fee. This company is a disgrace

Worst Survivor assistance ever. After my father passed and I notified the bank, their survivor affairs assistant was the most unhelpful person I encountered in my multiple dealings with banks and companies. The bank froze the joint account and made it extremely difficult for me as my mother's POA to reopen another account in her name. Despite being the POA on file, they still wouldn't grant me access nor give me any assistance.
I wrote a letter to the CEO and the public affairs Director regarding this interaction, and they never acknowledge my letter. The survivor affairs rep even told me to just write a check for the entire account balance and close the account, which I ultimately did.

I took out a small loan and they defaulted on the loan even though they for the ones who technically breach the contract I made a agreement with the loan manager to reinstate the loan if I paid the balance in full and then may double payments each month and the loan manager never reinstated the loan and put it on my credit as a collection profit and loss and affected my credit negatively by over 100 points.

The illegally took out 10 dollars from my closed checking account and I want it back

Armed Forces Bank located at 1100 Main St Ste 350 Kansas City, MO 64105 816-472-5244 has charged me TWICE in same year (2019) for an annual credit card fee. I filed 2 separate
complaints with the 'Better Business Bureau' and a Gerry Smith responded to one of those complaints which was NOT completely resolved (that is why the second complaint was filed--still waiting on response). Since then I had to visit and call the branch several times not to mention their call center is sub-contracted. The sub-contracted call center will lie to customers and in fact in a 3 days span I was on hold for 3+ hours (which at the end of the day NOTHING was accomplished but wasted time)....mine

Obviously Armed Forces Bank does NOT care about their customer nor their customer's time, so please BEWARE if you choose to do business with this entity. I really feel for ALL the miltary when they should NOT be treated like this on ANY given day. Many more complaints are being filed and will continue until a satisfied resolution.

This bank is taking money for POOR service........