AFC Home Warranty Reviews 

I wish I had read the reviews before purchasing an AFC Home Club warranty.

I had two covered claims:

* Air conditioner replacement: $9,250
* Water heater replacement: $2,000

In both cases, AFC’s resolution was to offer $100.

The explanation was that the equipment was old and subject to depreciation. While I understand that age can affect coverage, advertising a home warranty as protection for major home systems is misleading when the actual payout for a covered failure is only $100 toward repairs or replacements costing thousands of dollars.

For my two claims totaling $11,250 in necessary repairs, AFC paid $200 total.

If you’re considering this warranty to help cover expensive home system failures, make sure you fully understand how AFC depreciation is applied and what the company is actually likely to pay before purchasing.

Agent professional

Horrible horrible company. Customer service was so hard to understand clearly and only call centers that just process calls. Other reps could be heard in the background and was told that they have no supervisor to be forwarded to. Only for escalations that can get back to you in 24-48 hours.
Was assigned a-US air conditioning of Texas only for that company to be equally horrible. Had to deal with another call center where I couldn’t understand anyone. They refused to give me the licensed number of the tech that would be coming to my private home and that they would let me know the “night before” what time they would show that next day. That “night before” notice was after 12am saying they would be there between 7 and 9 that morning! 6 hour notice at midnight while I was asleep!

The agent was knowledgeable and responsive...very rare these days.

David was informative, not pushy, offered options and answered all my questions. A pleasure working with him

I'LL LET YOU KNOW HOW YOU DO AFTER I HAVE TO FILE A CLAIM

I would never recommend AFC Home Warranty. In my experience, this company is nothing but a rip-off.

They advertise that you can receive coverage up to a certain maximum amount, but when it’s actually time to file a claim, they seem to find every reason not to pay. The only thing they covered for me was a one-time payment of $100 toward a repair that cost over $600. Everything else was denied or excluded. A second claim was the same. They offered to cover $0 dollars and I had to pay $500. Mind you, I also had to pay $75 for the technician they sent out even come.

What’s the point of paying monthly for a warranty if it doesn’t actually cover or even assist with the repairs you need? I feel like I paid for a false sense of security.

Anyone on the phone that you talk to are constantly repeating the same spiel. They offered no help and I had to be the one to direct them in remembering my claims.

Save your money and choose a different home warranty company. My experience with AFC Home Warranty was extremely disappointing, and I would not recommend them.

They have wonderful customer service. And very efficient

Do not expect to get what you pay for! 6 years with this company and they could not get a washing machine repaired!The repairman stated for months heciuld not purchase the parts needed! I found them on the Maytag website, and were available to purchase!I finally had to purchase a new one one to do laundry. Per the contract, my reimbursement would be 300.00 $. That is what AFC determined my 6 year old Maytag to be. I spent 735.00 for a new one, and have not received my reimbursement check two months later. They are well trained at stalling and misleading you! Do not believe the commercials on television!

All I have received is a receipt for the money I paid and an email that has a payment schedule. No contract or plan information.

Fast and good communication and pricing

Richard was most helpful in comparing different plan options and seemed to genuinely care about helping me to decide which one was the best and most affordable. He was so patient with all my questions, not just trying to talk me into spending money for coverage I didn’t need.

Very personal & understanding. The rep was not aggressive and let me make my own decision.

I am canceling even before it starts because I read the policy and there are things in there that I don’t agree with. I’m waiting for someone to call me back regarding my refund.

Jesse Goldsmith knows this product and answered every question even those I didn’t think of asking. Hope he is still around for a long time in case I need help.

I like the fact that I can get my preferred contractors to fix my problems. Dealing with Richard was also a deciding factor...he was great to deal with.

Communication poor about what services offered

Patrick was helpful, patient and thorough explaining the plans and features included in the different plans.

The knowledge and helpfulness of the service rep.