Agent Provocateur Reviews 

They have the most terrible customer service. They charge 50$ for “express” shipping that isn’t express at all. It’s been a month and I still haven’t received my order. Also they never sent a confirmation of sending my order, when I contacted them they blamed me and said to check my junk mail, which I always check. They never sent it! Garbage service and company

I received $450 in bras and matching knickers as a gift. I could not exchange a single item for a different size because the request had to come from the original email that placed the order. I’ve never encountered this before, even with lingerie from other companies. Needless to say, I will never buy from this company again and told my lover to never buy me anything from this company again.

Ordered on their UK website. Yes, the shipping isn’t free, but their standard service was amazing. I ordered on Saturday and received my parcel on Monday! They don’t leave your orders in safe spaces, you have to accept the order yourself - this way no one will steal your lingerie.

wonderful service at the Harrods store from Evelyn and Mayisa.

Thanks for reserving the items for me and the kind help with the fitting and choosing size!

Leider hat es uns auch getroffen. Wie bereits mehrfach geschrieben haben wir nun auch mit der Sarah zu tun. Ich kann nur abraten bei Agent Provacateur zu bestellen. Überteuert, Frachtkosten für Hin- und Rückversand und nun als I Tüpelchen Ärger bei der Rückerstattung. Die Ware kommt ohne Einzelverpackung in einem Karton gepackt. Nach Rücksendung Ware bekommt man eine Mail, dass es bei einem (hochpreisigen) Produkt angeblich massive Verunreinigungen gibt. Diese sollen angeblich beim Probieren entstanden sein. Es kann von unserer Seite jedoch ausgeschlossen werden. Trotz zigfachem Mails besteht man nachdem Fracht hin/zurück gezahlt auf die erneute Zahlung der Frachtkosten und Erwerb des angeblich verschmutzen Artikels. Man geht noch nicht einmal auf die unsachgemäße, nicht separate Verpackung der einzelnen Produkte ein, sowie schließt man eine Verunreinigung eines unverpackt versendeten Artikels im Warenaus- oder Wareneingang vollständig aus. Stattdessen schreibt man uns, dass wir die Ware vor dem Probieren / Rückversand hätten schriftlich beanstanden müssen. Wir lassen den Fall nun über PayPal eskalieren und hoffen unser Geld für die zurückgesendete Ware vollständig zu erhalten.

Ich werde niemals mehr bei euch was bestellen. Dementsprechend wird eure abzocke Firma auch Bewertung bekommen.

Wir haben zwei Größen bestellt und eine nach Anprobe zurückgeschickt.
Angeblich Deo Geruch und irgendwo ein Fleck. Nichts könnte ich feststellen.
Absolut Verbrecher Firma!!!!!

Unseriös!!!!

Mein ganze Bekannten Kreis sind keine Kunden mehr von euch.

Poor quality service, stock and unreasonable charges for returns. I bought a set but AP then said they didn’t have one part of it and just sent part of the order. I had to pay £5 to return it even though the issue was their stock management. They refused to refund return costs. Best avoided.

I've shopped with them for a few years now and never had any issues with returns or refunds. Shipping is always on time and I've when I've had issues with some clothes breaking quickly they have sent new ones.

Had a great fitting experience with Kimia at the Broadwick Street store.
Kimia had assembled all the items for me, she fitted me in a very considerate manner and helped me make a final choice amongst the wonderful sets she fitted me in.
very happy with the super cute Alysia bra!

My gift was activated by someone. I wrote to support, described the situation in detail, when and what happened. Asked to check everything in the logs. No one answers me anymore and my gift has not been restored.

Ich habe ein Korsett bestellt, das ich ordentlich anprobiert und sofort wieder zurückgeschickt habe. Wochen später bekomme ich die Rückmeldung, dass meine Rücksendung abgelehnt wurde – angeblich wegen einem Loch und Geruch. Ich weiß genau, dass beides nicht von mir kam. Das Korsett war in perfektem Zustand, und ich habe es nur einmal kurz anprobiert.

Damit bin ich aber offenbar nicht allein – nachdem ich enttäuscht war, habe ich die Bewertungen auf der Website und im Internet gelesen, und siehe da: Genau dieselbe Masche bei vielen anderen Kund:innen. Immer die gleichen Begründungen, um Rückgaben zu verweigern.

Ich habe die Rücksendekosten jetzt gezahlt, weil ich keine Nerven mehr hatte. Aber damit hat AP mich als Kundin verloren – und ich war nicht irgendwer, ich war wirklich überzeugt von der Marke. Heute ist davon nichts mehr übrig.

Die Stoffe fühlen sich billig an, die Verarbeitung ist nicht das Geld wert, das man bezahlt – und der Kundenservice wirkt wie ein Roboter, der nur auf Zeit spielt.
Luxus sieht anders aus. Fairness auch.

Ich kann wirklich nur abraten – schade, was aus dieser Marke geworden ist.

I faced a problem with placing my order, but the client services helped me much to go through it! Always with quick and kind responses, the agent provided me the assistance I needed.

Support was incredibly responsive and understanding and resolved my issue quickly.

ADVARSEL Hvis man godt vil af med penge skal man bare tage der ind . De snyder og bedrager og de tage alle dine penge hvis de kan komme til det .
De lyver og man får ikke den service som de lover men tage dine penge .snakkede med dem inden vi gik og de var ikke særlige søde

I’m absolutely thrilled with Agent Provocateur! The products are luxurious, beautifully crafted, and truly special. Given that shipping comes from the UK and returns can be a bit tricky (and at your own cost), I was especially grateful for the fast, friendly, and solution-oriented customer service – it really made a difference. A great experience overall!

Good day,

I would like to highlight the excellence in customer service I received, at the Brickell City Centre store, during the Art Basel weekend, last December.

I had a marvellous time in store that day.

First things first, Safiya greeted me as soon as I set foot in the store that afternoon.

I appreciated her professional tone and she was not too friendly.

Throughout my visit, she demonstrated excellent product knowledge, she facilitated communication, and while she was readily available to me, she did the same for other clients walking in.

While she was very attentive to my requests, she also made herself available to her coworker.

From my overall in-store experience that day, she demonstrated a real talent at client-relationship building.

Moreover, Safiya displays a work ethic that is rare; it shows that what she does she wants to do it well.

I was so well advised in measurements and sizes in store that I will order online.

As a first time customer, I had nothing particular in mind walking in but I ended up buying ~$2,000.00 USD (I’m from Montreal, Canada).

Happily my spendings were well received at the board meeting once I got back to our room at the Four Seasons.

I hope my review makes its way to your head-office.

Many thanks to Safiya.

Regards,

Johanne Charest

Great customer service from Shanice, I had an issue with a refund and it got dealt with quickly and with a really clear explanation as to how it would be processed

I am disappointed with my most recent experience and subsequently will not rush to shop online again. My order was not as described (colour did not match description) and I resent having to pay not only for the postage for the goods to be sent to me but the return postage as well. Under UK law this should be refunded but AP are very cheeky and will deduct this from the refund. Whilst overall a nominal amount for both of £12, I suspect they do this as customers cannot be bothered to argue with them and so get away with it. Emails are ignored and it is not possible to speak to anyone on the phone.

Had a delay with my parcel and the customer service assistant was very helpful and understanding. I think the way AP cater to their customers is amazing and more companies should follow suit. Very happy with the service and I always love my lingerie when it arrives !!

Very good customer service. A had a question, got an answer within a couple of hours, ordered and after a couple of hours after ordering, I already got a tracking number for my shipment. Very fast! Very friendly!