Agent Provocateur Reviews 

Riccardo was swift, kind, and helpful. I couldn't be happier.

Really helpful !

Agent AP customer service is quick when inquiring about products on the US, International and Canada site.

However, they don’t carry the same inventory for all the countries which makes purchasing items part of a set complicated. Some items are sold out in the US, but available in Canada and vice versa. They don’t even make price adjustments when the item goes on sale and the size is still available on their website instead they ask you to create a return. They don’t include duties so returns are even more complicated.

As a long time client of AP, I don’t understand why the inventory is not available to all countries especially when always being shipped out of the UK.

It’s even worse in the Middle East, UAE, no one even responds to email inquiries. They’re not even the same company. The company in the UAE automatically redirects to their website so you’re unable to purchase the items which are only available in the US / Canada.
After all the years being in business, the customer experience is quite disappointing.
Of course Agent AP is a great brand, with quality products, but the customer experience is definitely lacking.

excellent service I made an address mistake and they were very responsive and they corrected it.

They are a class act, Sara the representative was truly amazing

Fantastic service from Riccardo in customer service, he kindly helped me with a Black Friday discount after I placed an order just before the launch. This kind of service is not always available from big companies. AP is definitely to be recommended.

Sarah was very helpful and handled both of my requests promptly and completely. I am very happy with my customer service experience from Agent Provocateur and my wife will be thrilled with her presents, I am sure.

Very bad marketing,
very bad service,
very bad after sale customer care.

Because is not very intelligent to ship 4 different items in one unique box, and do not provide at least some single envelopes for the items (that, by the way, would increase the brand visibility and reputation).

Probably they think to be smart so to make the customer pay a shipping for each item.

Bleah

I was helped very quickly to resolve the problem, which I had caused myself, in a fair and satisfactory manner.

Very Thank You, Sarah

If I could would be zero stars! Their sizing is so small. I purchased a set in my usual size but needed to exchange it for a bigger size. Tags still attached, unworn just tried on. The set is still on sale on their website yet they refused to accept the return?

Sarah has been very helpful! This isn’t the first time. She has assisted me a few times now. Sarah is very clear in communication and is prompt in replying.

Having placed an order I found that the amount that I had been charged was more than I was expecting. I emailed Customer Services and received a prompt, polite and helpful response from Tora. Thank you!

Great products and even greater customer support in after sales.

Very helpful & quick in response.

Thank you.

Dreadful customer service. Don’t waste your money. Rubbish lingerie which doesn’t even fit. Their sizing is SOO small. I purchased a set in my usual size but needed to exchange it for a bigger size. Tags still attached, unworn just tried on. The set is still on sale on their website yet they refused to accept the return? I can now see why their business is failing/closed so many stores

Sarah provided outstanding customer service—attentive, friendly, and incredibly knowledgeable. She answered all my questions with patience and professionalism, going above and beyond to make everything easy and smooth. I felt truly cared for and confident in my choice. Highly recommend Sarah and the team for anyone looking for top-notch service. Thank you, Sarah!

I needed to buy a gift before catching my train to Washington DC, and I was running out of time and needed help picking out sizes and styles of lingerie before I miss my train. As soon as I walked into the Soho store, a beautiful woman named Jo greeted me and was of much help.
Jo knew the product very well and knew exactly what I needed and she was a life saver helping me determine the correct size as well. Jo performed excellent customer service for AP and her professional salesmanship needs recognition. The other associates were fabulous as well, though, Jo is my #1 and is greatly appreciated. Lovely inventory and store. I will be shopping there soon again for i’ve always been a huge fan of Agent Provocateur. Thank you Jo 💋

Réponses rapides et efficaces. Très bon service

Always the best quality and service

Be careful!!! I would not recommend ordering anything fromAP, they are not customer oriented. I recently placed an order for items that were on sale but not marked as final sale. I’ve been a loyal customer for 10 years and haven’t had any issues with returns, but before placing an order, I decided to check their return policy just in case and it didn’t say that the items that were on sale were not returnable. So since a few items didn’t fit, I decided to return them. I reached out to AP customer support and they informed me that they items were final sale and not eligible for returns. The website the accepts the returns was for the UK, but I didn’t know that. I asked customer support to forward my request to their manager and the manager told me the same. It’s disappointing to have spent more than $10K on orders, only to be treated poorly and confused by the brand’s return policy. After 10 years of being a loyal customer I didn’t expect such a negative experience and that their reputation costs $600. I won’t be buying anything from this brand again. And I don’t know what to do with all that stuff I can’t wear 😢

Good luck when requesting a return. It is basically impossible. Really bad customer service. Never purchasing from this brand again. The quality of the lingerie is not the best either. Not worth.

Wish I had seen all the bad reviews. I have been a long standing client having spent thousands at AG but never again. Like many others on here I barely tried on a corset, sent it back and was told it would not be refunded as it smelt of perfume. It seems to be a ploy by this company to defraud customers.