Airblue Reviews 

Very bad Customer experience agressive staff and non cooperative treat people like animals without solving queries. They should be better trained and keep people who are polite and know how to tackle clients.

Airline quality is below average which is still fine if they had better staff.

My name Muhammad Irfan , my last travel Dubai to Lahore on 13th April at 6:30 pm, on Dubai airport flight attendance name Mr. Qaiser behavior is very bad and rout , I ask him. I put a complaint against you , he ask me I don't care , on the counter he threading me to cancel the ticket , I have 2.5kg axtra wait i payed 55 / AED on line for 10KG I show him message but he take my luggage. I don.t know where is my luggage? i recmand to take action against Mr.Qaiser , and Mr.shahid .

Bad company, employees and rules & regulations. Cancelation not possible unless you visit an office. So be prepared to drive at least 2 hours just to cancel your flight. Even if you just booked 5 minutes ago and theyre the one to put you on a waiting list instead of confirmed flight. Grumpy unhelpful employees. If you call, after listening to “current waiting time 1 minute” for 35 minutes you get some very grumpy unwilling person on the line. Not willing to help you even if your dad just passed away and you have major urgency to fly. They are unsuportive and not willing to share chances of getting on flight or making you first in waiting list nor willing to cancel your flight and give you a refund. While already you’re in distress, booked another flight they make you drive 2 hours just to cancel your flight. It’s just a way to scam people and make money “as long you’re waiting list status you can still cancel, but flight is within next 12 hours” What if we booked one hour later, the office would’ve been closed and our money gone.
And also which airline has the rule to show the same payment card which was used to pay for the flight upon check-in 🤷 unheard of. Also no online check in and seat selection. You won’t find a more budget treatment and airline policy all over the world. Not recommended!!
They tell you refund is after 30 days, than after 30 days they say 30 working days, after 30 working days its still not coming and they tell you to send an email, email gets not replied to… Followed them up 3 times, many calls. to get only reply that it is forwarded to department. Just for a booking that was never confirmed and canceled within the same 30 minutes, you can wait months and months and trace back behind your own money.
It was a horrible beginning of the holiday season. And took us 2,5 months, many calls / emails and being send here and there to get money refunded. 🥸💩👎🏼 NOT RECOMMENDED!!

I bought mine along with my wife and sister’s tickets From Karachi Airport. Ms Afshan serviced us with professional manners and we found her to be a pleasant staff of Air Blue.

The story didn’t finish here. My wife and I had to be offloaded due to my wife’s medical condition and we provided Air Blue with relevant documents but as of 18th February (which is over a month now) our refund has not been completely processed. Ms Afshan has been informing that the head office is still looking into it. What a joke.

Airblue Jhelum To Sharjah Excellent Excellence Flight Deira To Jhelum 5 Out Of 5

Worst Airline to Travel With
I was traveling with my Family Two Adults , 1 toddler and 2 infants, i booked month ago with 3 seats in a row and assigned infants to both adults their system just booked the seats with no cautions, when we reached airport their staff was un aware of the booking and took 15 mints to figure out that as per policy they cannot allow two infants in a single row, when i asked why your system allow me to book tickets and why you guys didn't call me before and told me about your policy ? their staff told me that you should never travel with airblue because they too fed-up with the airline management.

To whom it may concern at Airblue,

It is with burning frustration and sheer disappointment that I write this review, documenting my recent experience with your airline. For 13 years, I was a devoted customer, always choosing Airblue for my travels between Dubai and Lahore. But after my last interaction, that loyalty has been utterly shattered.

My recent booking under reference #EMVUBL involved a roundtrip flight from Dubai to Lahore and back. Everything seemed straightforward until I added a request for additional luggage to my booking. This is when I encountered your baffling, newly-revised policy that essentially forces passengers to pay for their seats again, even though they already paid for their tickets. How does this make sense? Why should a simple baggage request trigger a demand for payment for seats already purchased?

Seeking clarification, I contacted your customer service, only to be placed on a lengthy hold, treated to vague responses, and ultimately told I'd have to cough up an additional 1000 PKR if I even wanted to change my seats. The sheer audacity of this demand left me speechless.

This is not about the money. It's about the blatant disregard for customer satisfaction and the utter lack of logic behind this policy. It's about losing trust in an airline I've flown with for over a decade, all for the sake of 1000 PKR.

Well, Airblue, consider this a goodbye. You've lost a loyal customer, and I'm certain I'm not alone. Your apathetic approach to customer service and this nonsensical policy will undoubtedly drive away those who once valued your airline. I urge you to reconsider this change, prioritize your passengers, and remember that good customer service is not a luxury, but a necessity for a thriving airline.

With utter disappointment,
A Former Customer of Airblue

I was travel second time and I find it accurately, punctuality of time. Keep it up Air Blue, Good work.

My father booked a flight for his business meeting and he had wonderful time in the flight . Truly amazing

Airblue airlines not a bad airline it is good airline I traveled in airblue experience it gave me a experience first time I traveled from this airlines

Well my experience was good with Airblue.

I had a recent experience with Airblue. It was not much amazing but it was good. I liked the staff and services.

Had a flight with them. My experience was good, crew members were professional.

Worst airline in history. I am stuck in the plane which was deviated from its original destination without any prior notice. I am stuck in the flight PA 813 as i am writing this review

Absolutely disgusted by AIRBLUE. This is the second time i booked a flight for my parents and both the times the food was smelling and wasnt fresh at all. Even the passengers sitting next said the same and even called the crew to complain but ofcourse they couldn’t do anything because the company doesnt give a damn of what they provide to the passengers!!!!

It would not be wrong to call them a legit Scam Worst airline and pathetic services never ever recommended this disaster to anybody stay away from this BS.
They kept us in waiting list and didn’t accommodate us at all even though we waited till the last minute at boarding counter at the end they just said sorry the plane is full but you will get your full money back and later when I tried to refund my money I received an email that you have cancelled your ticket so you are gonna be charged 25% of your amount,And when I tried to contact them they proved me liar by refusing to listen to me, which is totally insane.

Here is about Air blue
My bhabi is traveling from Sharjah to Islamabad as per Pakistan law 48 hour PCR required, but everywhere in UAE no one guarantee about results minimum it's 24 hour and maximum 36 hours they give results.
Now first time she didn't get result on time and flight is missed, second time we got result on time but on time on boarding air blue staff at sharjah airport said report is expire just 15 minutes before .
She is traveling alone and request time many times but they are too rude and didn't allow her to board the flight.
I was listen air blue is very low airline but after this experience I got to know never ever travel on air blue.

They have hundreds of lame excuses to snatch the passenger's money. This is the worst airline.