Air Canada Reviews 

Tried to make a simple enquiry regarding my booking, requesting transfer assistance. Tried calling them several times. They put you on hold for hours and than at 5 pm hang up suggesting to call next day. Awful service. When trying to make the request at Air Canada directly, they refer you back to AC vacations. Dismal outfit.

AIR CANADA GROUP VACATIONS - What an ordeal to get this done I am into almost 100 e-mails and many phone calls. It isn't easy to extract information and get exact costs using this service. You do save some $, but I question the value considering the pain. They are extremely slow to respond to anything and following requests for seating etc is not a strong suit. Just my experience so far.

We booked the Air Canada Vacations Greece package trip Island Discovery (12 days/10 nights). This trip had three different packages: Comfort Accommodation (3 Star Hotel), Superior Accommodation (4 Star Hotel), and Premium Accommodation (5 Star Hotel). These are the Hotels on the website for each package, it says that these are examples for your reference only. When I called Air Canada Vacations and asked two different people “What would be the reason we don’t get the four 5 Star Hotels you have listed? Both answered that once you book your trip they contact their “People in Greece” who make all the accommodations and tours. If those hotels are not available on the days you will be there, then they will book another 5 Star Hotel for you. So we booked our trip and took the Premium 5 Star Package, paid our $9000.00, and waited. Some of the reviews I read about Air Canada Vacations was that a lot of people didn’t get what they paid for. Also were not pleased with the hotel choices they ended up with.
So I waited a week after we paid our money, and I sent an email to all the Premium Hotels on their list. Athens: Divani Caravel, Mykonos: Myconian Imperial Resort, Paros: Paros Agnanti, Santorini: Costa Grand Resort. Explained in the emails that we would be in their area on the dates we would be in those cities and asked if they had a standard room available for those nights, then waited for their replies. Every one of those Hotels above answered back that they indeed had rooms available for our dates, and would be happy to book them for us. I immediately called Air Canada Vacations and my Agent at Trip Central who helped us book it with Air Canada Vacation, and let them all know that I have email confirmation from all the 5 Star Hotel in their ad that they have available rooms for the dates we will be there. Also that we are expecting to be in those hotels when we arrive at those destinations.
After we flew into Athens we were driven down graffiti-covered streets to a Hotel called The Wyndham Grand. While the inside of the Hotel was nice, all around this Hotel was graffiti, and half-torn-down buildings. We were also warned by the Air Canada Rep in the Shuttle before we got out to be careful when walking around this area. She suggested that my wife buy a smaller purse with a longer strap to put over her head and not just over her shoulder. On our way by shuttle van to tour the Acropolis, we drove past The Divani Caravel Hotel which we should have been booked it. Right downtown, no graffiti, and a beautiful exterior. Totally different from the Wyndham Grand. Next was Mykonos, and the Myconian Imperial Resort. This Resort is on a cliff overlooking Paradise Beach, a beautiful location. Except we didn’t get that one either… no we were booked into the San Marco Hotel, which again it says it’s a 5 Star Hotel but it’s out in the middle of nowhere. It was a 20-minute shuttle ride to Mykonos City, and a 30-minute shuttle ride to Paradise Beach. Also, their shuttle only runs every 4 hours. Next was a boat ride to the island of Paros, we did get the Hotel they advertised but again it was out in the middle of nowhere and their shuttle ran every 6 hours. It was around this time that we met a very nice couple from New Brunswick, who incidentally had booked the same package as us the Premium Package, the only difference was they upgraded their Air Canada flights to First Class. As you can expect they stayed at the Divani Caravel in Athens, and The Myconian Imperial Resort up on the cliffs overlooking Paradise Beach. Our last stop was Santorini, and the Costa Grand Resort. A beautiful resort, with 7 swimming pools, and right on the beach. They took us to our rooms, we were at the far end of the property looking out over a big white wall. Our new friends sent me a picture off their balcony overlooking a pool with a view of the beach. I immediately called the front desk and complained that while we and our friends booked the same package, our rooms were not even close to being the same. They said sorry and gave us the room right above the other couple. I would hate to think that our new friends got the package they wanted only because they paid $4000-$5000 dollars more for first-class flights with Air Canada. I will never use Air Canada Vacations again, you complain to them, and all they do is blame their contacts in the place you are going.

Une compagnie aérienne de voleur
Sur 4 vols dans mon voyage , je rate 1 vol et ils annulent mes 2 vols retour
J’ai fait un Paris Montréal, j’ai raté mon Montréal Québec et ils se sont permis sans m’avertir d’annuler mes 2 vols retours
Qu’ils annulent le Québec Montréal , j’accepte , mais pas le Montréal Paris
En finalité j’ai du racheter un voyage pour Paris
Ce sont des pratiques de mafieux
Air Canada une compagnie d’escrocs
Sans parler des employés qui se réjouissent que l’on soit dans les problèmes.
Je leur demandais un justificatif d’annulation qu’ils ne m’ont jamais donné
Air Canada une compagnie qui escroque les petites gens
Air Canada une compagnie qui se permet de demander des fonds publics

So first thing, this was our family trip from Edmonton to Varadero. Our experience with Air Canada vacations was not a good one to say the least! Edmonton to Calgary nothing went wrong, Calgary to Toronto nothing wrong except the fact that we knew we were missing our connecting flight to Cuba because of a 1h delay! Air Canada help desk in Calgary said just fly to Toronto and they will fix your flight in the air because they have to see we were heading to Toronto even though in the same breath told us there is only one flight a week from Toronto to Varadero Cuba. But they insisted that we would get a flight. So we left and went to Toronto. I’ll skip a bunch but their fixing the flight was to fly us to Miami to Cuba or Atlanta to Miami to Cuba which would take another day and a half, then we were told that you can’t get to Cuba from Miami as all flights are canceled or don’t exist. I’m angry at this point! We asked if our vacation could be changed to Cayo Coco as an Air Canada flight was leaving Toronto in the next couple hours. Customer service agent told us every resort was booked so it was impossible. Next option and pretty much final option (now that we are stranded in Toronto) was to cancel vacation and go home or re-book for 3 days later from Toronto to Cuba and extend trip and also cover all our own expenses during the 3 days waiting! Not sure how anyone else’s vacations work but mine is limited with work and are set days which are booked months in advance! So all in all Air Canada vacation throws in the towel when s**t doesn’t work out. Their customer service is a joke and so is their scheduling. They said you will get a full refund and a flight back home so do whatever you want with that. We asked if they could at least give us a flight back to Edmonton for the day we were supposed to be returning from Varadero and we would just stay in Toronto and figure out something else since this vacation time was booked off months ago. They absolutely refused and said we had to go home that day (on a flight that left in another 8 hours). We ended up wandering into the SUNWING office in the Toronto airport and the amazing agent Pam Ramlochan got us an upgraded vacation To Cayo Coco leaving at 6am the next morning. So we got to go on a vacation with SUNWING but cost us an extra $3500 to get home from Toronto to Edmonton, which could have been avoided if the Air Canada vacations people had just let us keep our booked return ticket home. The return tickets they gave us went to waste because they said sorry we won’t help you it was go home now or nothing. I’ll say this you guys F'D our vacation over and then said go F yourselves we’re not helping! They just kept saying you’ll get a refund in about 7-10 days so book something else we have no other option for you. I hope you go bankrupt you losers and all the customer service reps lose their jobs! Get bent a$$holes! NEVER BOOK WITH AIR CANADA VACATIONS!!!!!

Very poorly run. All flights are overbooked and can't get on way!

Booked a beautiful resort, seven months in advance for a specific swim up room in Mexico. Arrived only to find we were not getting the rooms we wanted for the first night. I understand sometimes these places aren’t the most efficient at bookings. But nearly $300 a night times for people, this is not a trivial mistake to be waived off, which is what the hotel did by offering us a 1/2 hour spa that cost them very little in Mexican labour. Basically, Air Canada Vacations doesn’t care. Never buying another Air Canada Vacations package.
HIGHLY NOT RECOMMEND

Fick vänta på alla tre väskor i två veckor innan de kom, resa Stockholm till Bogotá. Mycket missnöjda med responsen och de gjorde inte stora försök att försöka hitta väskorna. De sade till oss att det är inte bara vi som väntar på väskorna. När det var dags att åka hem så kom den sista väskan efter 3 veckor. Dålig service, när sade att vill prata med ansvarig så fann de tillslut dem.

You can book on the Air Canada website but when it is for a vacation it is done by Air Canada Vacations. Good luck trying to reach them. Last week I got an automated phone response stating due to the volume of calls they were unable to take my call and to try later. So I sent an email which got acknowledged and still no call back.
I called this week and now the automated response is "due to a technical issue, we are unable to route your call".
The folks at the Air Canada call centre can see the booking but can't help me with any changes or even canceling.
Feeling like it is a bit of a scam. Last resort would be to call VISA fraud department.

I have been on hold for 2 weeks to ask a question about a booking. Not real complicated.
After your on hold until 5 o'clock they automatically hang up on you. Not open on Saturday or Sunday.
meanwhile the prices of the trips get more expensive.
Great Service!!!

Did the CEO write the above review? What malarkey! Best at leaving passengers high and dry...

The Best one .Air Canada
✌ 🌎 ❤

2011 flög jag med Air Canada för en vistelse på 5 veckor i Kuba. Den billigaste biljetten jag hittade vid det tillfället var med just Air Canada. Denna resa innnefattade 2 byten. En i London & en i Toronto. Sätena var bekväma & jag som är lång tyckte att det fanns ganska bra med benutrymme i jämförelse med många andra bolag. Dock var det svårt att få fram information om man hadde några funderingar & den information man får fram kan visa sig vara fel...när jag checkade in så sa de att allt bagage var incheckat hela vägen till Cuba men i Toronto så var jag tvungen att ta ut bagaget & Checka in det igen. Detta berodde på att jag där hadde en väntetid på 12 timmar som sträckte sig över natten & då får man ej vara bakom avspärrningarna med bagage. Försteligt visserligen men det var dåligt att man inte fick information om detta. På en sträcka fick man head sett men på en annan var man tvungen att betala för det. Samma gäller maten. När man köper en billig biljett så kan det ju hända att man måste betala för sådana saker ombord men då tycker jag att det borde informeras bättre om detta. Tyckte oxå att det var dåligt att det inte informerades om att Air Canada inte flyger från Arlanda...då får man resa med SAS den första sträckan. Detta upptäckte jag först när jag kom till Flygplattsen. Är besviken på servicen så pass att jag inte kommer att flyga med detta bolag igen även om biljetten är billig.