Air IT Group Reviews 199

straightforward approach to the issue- all resolved quickly with no stress.

Thank you Joe, for sorting the issues seen with our website forms following the recent and continuing upgrades in our IT cybersecurity.

Katie was very friendly and worked out what was wrong very quickly ,although it took a few hours to down load everything ,Katie contacted everytime she said at the coorrect time ,so no waiting about,very happy with the prompt service .

Excellent response time from Airit and their IT consultant (Alun) was both efficient and professional.

I have been Air IT for many years and only switched because I got a better deal when I had to swap to Wi-Fi phones.
When I left, it became clear that Air IT had taken a direct debit for a month of live rental in advance.
I have spoken to many people 3 weeks before I left the company because I had a lot of trouble with my phone line and actually had no phone in my Business for three weeks before I left.
I was never compensated for that, they just blamed BT for the problem.
I was still in conversations with them about the phone line after I had left the company and It was agreed that they should never have taken my payment for the line rental and we’re looking into compensation for my lack of phone service.
I have written four emails, had to leave several verbal messages as you can’t actually speak to anyone in the accounts regarding payments, and have received no response whatsoever.
They’re all very sorry when you speak to them, but actually nobody does anything and I still wait for my refund.

Thank you :)
Always helpful when we have an issue in the office.

Air IT was super helpful, very easy to communicate with and sorted my request quickly. (I used the tech support email and Katie Davis responses to my email)

Euan (Garden) was helpful, patient (!), knowledgeable and very courteous. Helped me with power, sleep and hibernate settings which were probably beyond my permission levels. Efficient and swift resolution.
Many thanks, Euan!

James was very thorough and solved the issue for me quickly so thank you for that.

Neil and Shaun were very helpful. It took time but with their patience and determination, the solved the problem. Be sure I shall definitely reach out to them if and when I have any issue. Of course after reporting to airit.

Beware when you leave - they maintain control of your software! The service was good while we used them, but now that we are out of contract, they won't turn control of our Office 365 back over to us, so our business is essentially defunct as we cannot use our email anymore. Not responding to requests for help, either. This is a last ditch effort to get some response from them - just be aware that you have to stay with them forever, because once you check in, you can never leave.

Very helpful and friendly, supported me throughout and solved my issue.
thank you George

This was a difficult task making the Cisco Secure client work for a couple of users. Connor took time to analyse the problem and come up with a solution. Hew was still willing to help me after 3 hours working on this task.

Phil was amazing, talking me through all the checks to ascertain the cause of the issues and to get us up and running again. Brilliant service and support, thank you.

Firstly it was a Sunday so very grateful someone was there! Secondly, my issue was dealt with super fast and Sam (?) was really patient and helpful. Thank you very much 😊

Fast response and friendly staff

Clear communication in explaining how missing data was being retrieved & uploaded to pc. Professional & friendly in phone call exchange.

AirIT have been our IT support for many years now. They are always quick to respond, helpful, easy to work with and get the issue fixed. Can't fault them.

Air IT provide excellent IT support in all areas.
Always helpful, very approachable and knowledgeable.