Airsoft World Reviews 

1.981
•
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

This company has become my new go to site for airsoft gun. They stock many guns you can’t get elsewhere. They have great prices & fantastic customer service. When I’ve had questions they’ve answered t... Toon meer

Beoordeeld met 5 van de 5 sterren

I ordered two items one was not in stock and was one pound cheaper these guys sent me. my one pound change that just blew me away.and service and communication was excellent they will certainly be ge... Toon meer

Beoordeeld met 5 van de 5 sterren

Your customer service representative Dukin at Airsoftworld in Scotland was extremely helpful and patient in assisting me with my first International order and provide me with the information to comple... Toon meer

Beoordeeld met 5 van de 5 sterren

dealt with Duncan who helped me source a part and was extremely helpful throughout the process! and they were affordable!

Bedrijfsgegevens

  1. Avontuurlijke sporten

Geschreven door het bedrijf

Airsoft World are a wholesale distributor of airsoft sports products, bb guns and all associated parts and accessories. Airsoft World have one of the most professional technical advice and gun repair departments in the industry.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 75% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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4,7

Alle reviews

(1.981)

64 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

Sell broken goods and customer services…

Sell broken goods and customer services have the attitude of ‘yea well sorry but not bothered’

Edit: if the information provided wasn’t wrong I’m sure my experience would’ve been better. However, the fact remains the same. I was sold broken goods (nothing to do with a co2 capsule testing. Faulty trigger mech. Very easily discovered has the product been tested. Clearly not.) misinformed about where to send the item resulting in it being destroyed. No excuse really is there

21 september 2024
Review zonder uitnodiging
Logo Airsoft World

Antwoord van Airsoft World

Hi Connor,
Looking at your Support Ticket (#136088), you have been more than a little frugal with the facts.
You purchased from us at a show and it appears the goods were faulty, so we opened a return for you to get it back. This is unfortunate as had it been bought from our store/website, everything is checked prior to dispatch. However at shows, we are not even allowed to load in a CO2 caplet!
Unfortunately the RMA email did have the wrong return address (now updated) however this should have meant a delay in us receiving the goods only, as it would be returned back to you.
As you shipped via Royal Mail who do not accept this type of goods, it was scanned and Royal Mail destroyed the package as the goods violated their T&Cs for shipping.
We did everything to acknowledge the fault and arrange to get it back for repair/replacement however as Royal Mail destroyed it, there was indeed nothing we could do.
My apologies if you believe we have done something wrong other than an incorrect address, however in this instance we would advise never shipping these type of goods with Royal Mail. We don't even offer that option on our website for this reason.

Regards,
Airsoft World

Beoordeeld met 5 van de 5 sterren

Just received my second order from…

Just received my second order from Airsoft World. Fast delivery. Ordered Friday and received Monday. Really pleased with my purchase. Very well packaged. Amazing products. Great Service from Duncan yet again. Thanks Again.

18 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

First timers

Son, nephew and brother had a great experience at the site as first timers. Marshals were very easy going and really helpful. Very knowledgeable and were great at giving tips and advice on getting our own equipment. Would highly recommend this site.

10 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Ordered a PPS K98 on the Thursday just…

Ordered a PPS K98 on the Thursday just after 9am, it was shipped before midday and arrived at me the next morning which was very much appreciated. I am very happy with my purchase, was well informed on progress and cant fault the service I received. Well recommended!!

14 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Superb airsoft supplier

I've used this company since it was airsoft Scotland, I've never had a bad experience. I paid for standard delivery and it came next day. Great value for money and stock list.

14 november 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Never received

Hello
Part never received.
Not a single help to get refund or send another one by shipping cie
Told me they will investigate at GLS and now they are ghostinh me since a month
1* because it can’t be 0

15 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great customer service

Great customer service, helped with a small problem with my purchase sorted it out for me. Definitely will be ordering from airsoft world again.

9 november 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Very poor customer service

Very poor customer service. Order placed on 9th of October 2024 AirsoftWorld branch Slovenija. Just got info that the package will be shipped. The only contacts are for scottish HQ. Since then , I was not able to get the update after several emails, I got just one response after one week saying that they will contact slovenian branch office. I also called them , haven't received any update at all.

9 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Trusted supplier

Great purchase and good service, I had a minor issue which was easily resolved, would definitely recommend as a repeat customer

24 oktober 2024
Review zonder uitnodiging
Logo Airsoft World

Antwoord van Airsoft World

Hi and thanks for the feedback!

Our website will automatically add the option for free shipping as long as:

1. The goods value before shipping exceeds £150
2. There are no "Dangerous Goods" as these are excluded from free shipping
3. It is to mainland UK
4. You select the free shipping option when selecting your delivery options

At the top of any of our web pages it does advise "*exclusions apply" and under Shipping & Delivery in our T&Cs: https://www.airsoftworld.net/customer-service#shipping

As you haven't included any information, we cannot check on a specific account however I am confident that no order has been penalised or not offered Free Shipping when available. I am also unable to check our support tickets without more information however as of this time, we have 11 unanswered and none are regarding free shipping.

Regards,
Airsoft World

Beoordeeld met 5 van de 5 sterren

Don't know some of the lower reviews…

Don't know some of the lower reviews came from I had nothing but positive experience with Airsoft world quality stuff amazing prices already ordered from them again top work guys 👏🏻👏🏻👏🏻

12 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great airsoft supplier

They might not stock everything, but when they have what you need, they are simple to use and buy from, have quick delivery, and have a trustworthy website.

16 oktober 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Speedy response to questions via social…

Speedy response to questions via social media. The transparency shown in highlighting the flaws in the product once discovered and the commitment to resolving the issue. In fact without these guys the product would still be faulty. Kudos earned, Kudos given. Will deffo be hunting for more kit here.

7 oktober 2024
Review zonder uitnodiging

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