Misleading pricing. Delivery charge posted as £9.95 yet charge nearly double at check-out. Informed Customer Services (Jemma) - who claimed mailing was £14.95 yet check-out was £17.95. Ad with mi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The service was excellent. I ordered it come within two days what he expected was perfect what they showed on the Internet and I trusted with my bank details.
Bedrijf heeft geantwoord
Good service, reasonable prices. I ordered two batches of safety steps using the online portal, really easy to use. Had a confirmation email within a few minutes, the shipment was delayed due to COVID... Toon meer
Bedrijf heeft geantwoord
We ordered a set of 4 office chairs to see if they were a suitable replacement for similar at our village hall. The chairs seem to be very comfortable and sturdy and stack well with our existing chair... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Industriële apparatuur leverancier
- Horecameubilair winkel
- Industriële supermarkt
- Kantoormeubilair winkel
- Magazijn
Over AJ Products UK
Geschreven door het bedrijf
Office & Conference Warehouse & Workshop Changing room Canteen furniture
- Minimum 7 year warranty on all products
- Sustainable sourcing & manufacture
- Free delivery on orders over £1000 (ex VAT)
- Bespoke advice and free space planning service
- 3D renders to help you visualise how your new space will look
- Installation options available
At AJ Products (UK) Ltd, we’re a B2B multi-channel supplier of workplace furniture, equipment and ergonomic solutions for the entire working environment – from the office to the canteen, as well as workshops, warehouses, schools and public spaces. With a focus on innovation, efficiency and ergonomics, you will find workplace furniture and equipment that simplifies your day-to-day work life AND improves your wellbeing. We call it HAPPINESS AT WORK.
Our range includes over 15,000 products – a mix of our own Scandinavian-designed solutions and trusted brands. From day one, we’ve always put our customers’ needs first – from product development to reliable deliveries, responsive support and great service. We’re here to make sure every organisation can create the right workplace: one that is fully tailored to the needs of your business to make your work more efficient, support employee wellbeing and represent your company culture.
We’re part of the AJ Group, which includes 26 companies across 20 European countries. Established in Sweden in 1975, the AJ Group has been successfully helping businesses for 50 years and improves more than half a million workplaces around Europe each year. Our UK office opened in 1999 and is based in Farnborough, Hampshire. Alongside our sales companies, the AJ Group also owns three factories: our site in Poland manufactures wooden furniture, the Slovakia factory produces metal lockers and pallet racking, and our newest facility in Lithuania focuses on textile products and acoustic solutions.
What can AJ do for your business?
Geschreven door het bedrijf
- We are experts at improving workplaces
- AJ Products designs workspaces where people can perform at their best. With a focus on innovation, efficiency and ergonomics, we create smart solutions for the modern workplace. Our furniture, equipment and interior solutions are designed to make going to work more fun, whether you need a ready-to-go product sent out to you or a customised project solution tailored to your space. We offer over 15,000 products for offices, warehouses, industrial facilities, schools and more, all of which are easily accessible via our website or by calling our friendly sales team.
7-Year Guarantee
Get a minimum 7-year guarantee on every product
At AJ Products, our entire product range is automatically covered by a minimum seven-year guarantee. We want you to be confident that your goods will last your business for many years to come. Plus, ensuing our products have a long lifecycle also helps us reduce our carbon footprint!
Contactgegevens
Units 19 & 20 Nimbus, Hercules Way, GU14 6UU, Farnborough, Verenigd Koninkrijk
- 01252 359760
- info@ajproducts.co.uk
- www.ajproducts.co.uk
4,4
Uitstekend
238 reviews
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Antwoord van AJ Products UK
Thank you for sharing your experience! We're delighted to hear that you're pleased with your new desk.
We noticed you rated us 4 stars and would love to know what we could have done to make your experience a 5-star one. Any feedback you can share would be greatly appreciated, as it helps us continue to improve our products and service.
Thank you again for choosing us, and we hope you enjoy your desk for years to come, we would be happy to help should you have any further requirements.
The service was excellent
The service was excellent. I ordered it come within two days what he expected was perfect what they showed on the Internet and I trusted with my bank details.
20 juni 2026
Antwoord van AJ Products UK
Thank you for taking the time to leave us a review. We truly appreciate your feedback. If you need any of our products in the future, we’ll be more than happy to help.
Antwoord van AJ Products UK
Thank you for taking the time to leave such a positive review. We truly appreciate it and look forward to helping you again in the future.
Antwoord van AJ Products UK
Thank you for your review. We appreciate your support and would be happy to assist you with our products again in the future.
Well the tables are nice some of the…
Well the tables are nice some of the locking runners for the legs are the wrong way round. So unfolding and folding is a bit awkward.
The delivery was not great it took over 8 weeks to get delivered and the days it was supposed to be went on with days it was supposed to be delivered and finally got them. Now all set up.
30 mei 2026
Antwoord van AJ Products UK
Thank you for taking the time to share your feedback, we’re pleased to hear that you’re happy with the tables overall.
We’re sorry to learn that some of the locking runners appear to be the wrong way around, making folding and unfolding awkward. We’d really like to help resolve this for you. As we haven’t received any prior contact about this issue, please could you email us at info@ajproducts.co.uk with a few more details (and photos if possible), so we can look into this and put things right as quickly as possible.
Regarding delivery, I can see from our records that your order was delivered within 14 working days, compared to the estimated 7–10 working days. We apologise for not meeting the expected timeframe on this occasion. However, we’d be grateful if you could share more details about the 8-week time-frame mentioned in your review, so we can investigate this further and better understand what may have happened.
Thank you again for your feedback, we appreciate the opportunity to improve your experience.
Good service
30 mei 2026
Antwoord van AJ Products UK
Thank you for your kind feedback. We appreciate your support and are always happy to help in the future.
Antwoord van AJ Products UK
Thank you for your kind feedback. We appreciate your support and are always happy to help in the future.
Great quality and fast delivery
great communication and customer service and the product was better quality than i was expecting.
1 mei 2026
Antwoord van AJ Products UK
Thank you for taking the time to leave us a review. We truly appreciate your feedback. If you need any of our products in the future, we’ll be more than happy to help.
Antwoord van AJ Products UK
Thank you for your kind feedback. We appreciate your support and are always happy to help in the future.
Misleading, Shady pricing -
Misleading pricing. Delivery charge posted as £9.95 yet charge nearly double at check-out. Informed Customer Services (Jemma) - who claimed mailing was £14.95 yet check-out was £17.95.
Ad with misleading pricing remains on-line.
Take care.
As per email to Jemma several days ago - Google "Pallet Legs" - the image with delivery charge is clear. Clicking on the ad goes to AJProducts site. Despite being advised, AJProducts didn't correct the ad - rather shady practices am sure you would agree.
15 mei 2026
Review zonder uitnodiging
Antwoord van AJ Products UK
Good afternoon George,
Our delivery charge is clearly stated on our website as £14.95 excluding VAT for all orders under £1,000. We are therefore concerned to hear that you may have seen a different price advertised.
At checkout, VAT is applied, which brings the total delivery cost to £17.95. This is standard and is shown before payment is completed.
We would appreciate it if you could share a screenshot or details of where you saw the £9.95 charge advertised, as this is not a current price shown on our website. We will then investigate this promptly.
Kind regards,
Sarah Hammond
Customer Care Manager
Antwoord van AJ Products UK
Thank you for taking the time to leave us a review. We truly appreciate your feedback. If you need any of our products in the future, we’ll be more than happy to help.
Antwoord van AJ Products UK
Thank you for your kind feedback. We appreciate your support and are always happy to help in the future.
The item supplied was faulty (Hawtrey…
The item supplied was faulty (Hawtrey Key Cabinet) and the communication from AJ Products was pretty much non existent unless we chased.
Item is now being collected and a full refund to be received.
24 april 2026
Antwoord van AJ Products UK
Hi Paul,
Thank you for taking the time to leave your feedback, and I’m really sorry to hear about the trouble you’ve had with the lock on your key cabinet.
I can see that a member of our team has been in touch with you to try and get this sorted, but unfortunately we’ve been waiting on further information from our Product Support team, who have themselves been awaiting an update, which has contributed to the delay. I completely understand how frustrating this must have been for you, especially given how long it’s taken.
I’m very sorry that we haven’t been able to resolve this more quickly for you. I understand that a collection and full refund have now been arranged, and I really hope this helps to put things right.
Thank you so much for your patience while we worked through this, and again, I’m truly sorry for the inconvenience caused.
Kind regards
Sarah Hammond
Customer Care Manager
Antwoord van AJ Products UK
Thank you for your review. We appreciate your support and would be happy to assist you with our products again in the future.
The Company was very helpful with a…
The Company was very helpful with a prepurchase query and the process was very easy and straight forward.
30 april 2026
Antwoord van AJ Products UK
Thank you for taking the time to leave us a review. We truly appreciate your feedback. If you need any of our products in the future, we’ll be more than happy to help.
Great Product
10 april 2026
Antwoord van AJ Products UK
Thank you for sharing your experience! We're delighted to hear that you're pleased with your chair trolley and hope that we can help you again in the future.
Top quality product delivered on time
Top quality product delivered on time. Calls to customer service were answered quickly and efficiently and I was kept informed throughout about the progress of my order. Couldn't have been better so I would highly recommend this Company.
18 april 2026
Antwoord van AJ Products UK
Thank you for taking the time to leave us a review. We truly appreciate your feedback. If you need any of our products in the future, we’ll be more than happy to help.
Antwoord van AJ Products UK
Thank you so much for sharing your experience!
Easy transaction
Easy transaction. Good product.
A shame the courier took so long to deliver
10 april 2026
Antwoord van AJ Products UK
Thank you for taking the time to leave us a review, we really appreciate it.
I can see that your delivery took longer than expected, and I’m sorry for the inconvenience caused. I will be raising this with our transport company to investigate, as we aim to deliver within 7–10 working days and unfortunately this delivery did not meet that time-frame.
Traumatic delivery experience
I was unable to complete the order online so rang the office to place it. It became apparent during this conversation that I would have to pay for the whole order up front before they would accept it. Thats fine, I had orderd from them before. Then I was advised that the stock would be leaving Sweden on 2 April so my delivery would be shortly after that. This is for 160 chairs so I needed to know when they were coming to get the old ones out of the way, and arrange physical help to get them in the building. By 8 April I had had no contact so I emailed to check what was happening, I was told "The goods are with our transport Pallex who will contact you 09/04 to arrange delivery"
I had no contact on 9 April. On 10 April I received a copy of the invoice, with no explanation, so I replied to that asking when I could expect delivery. I was emailed within the hour that delivery was arranged for Weds 15 April (no consultation with me!) and the carrier would be in touch nearer the day to arrange ETA. We therefore arranged to dispose of our old chairs in order to make space for the arrival. We also arranged a team of volunteers to come and help get the chairs unpacked and in position in the building. Imagine how dismayed we were when, on ringing to find out the delivery time, we were told that it would "probably be tomorrow". We had to rearrange everything and then the next morning were told again, it might not be today. We had 2 parties booked for the weekend and people need to sit on something! Stern words were had and we were eventually promised delivery on Thursday 16 April before 4pm. the driver arrived at ten to 4 and our team helped him unload; he was single-handed so we would never have coped if we hadnt had our team there. To say we were disappointed with the delivery aspect is a major understatement as you can imagine.
11 april 2026
Antwoord van AJ Products UK
I'm very sorry to hear about your frustrating experience with our delivery service. We sincerely apologise for the delays and poor communication you encountered. This is not the level of service we strive to provide.
Your feedback is incredibly valuable, and we will be addressing these issues with our transport team to prevent them from happening in the future.
I will personally look into every aspect of your feedback and take steps to rectify going forwards and ensure that communication regarding lead-times & any delays are improved upon.
Kind regards
Sarah Hammond
Customer Care Manager
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