Excellent service from beginning to end! I must particularly mention Kim who offered the most professional standards of customer care. We absolutely love our new 3 piece suite - which I am s... Toon meer
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(Shortage of characters means this review is v brief). WEEKS of research, followed by WEEKS of shop visits - we ‘accidentally’ found Alan Ward. I can’t give them enough praise for knowledge, patience... Toon meer
Bedrijf heeft geantwoord
Everyone was helpful and nice, not pushy. Sofa and chair arrived early, delivery guys brilliant. Only criticism was sales person for final deal took a long time and I had to leave to go and fetch my k... Toon meer
Since moving to Whitchurch two years ago we have bought furniture here and have enjoyed a really good experience each time we visited. An extremely good supply of every kind of goods you could wis... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Ennerdale Road, SY1 3LD, Shrewsbury, Verenigd Koninkrijk
- 01743648604
- alanward@cousinsfurniture.co.uk
- www.alanwardfurniture.co.uk
4,8
Uitstekend
502 reviews
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On July 6
On July 6, 2020, Cousins, a family-operated furniture business, announced its growth by acquiring Alan Ward's flagship store located in Shropshire. Furthermore, Cousins plans to revive at least one of Alan Ward's three remaining stores in the surrounding counties, signaling an optimistic expansion move.
4 februari 2026
Review zonder uitnodiging
We left very happy and entertained
We left very happy and entertained! No pressure selling made sure we were happy with our order to the team who delivered the bed. Just a great experience from the start! 👏🙌
7 maart 2025
Review zonder uitnodiging
The children's beds I bought for my…
The children's beds I bought for my kiddos are not only adorable but also very sturdy and safe.
very professional. Love the settee and chair. Great quality
5 maart 2025
Review zonder uitnodiging
Tom was an excellent representation of…
Tom was an excellent representation of your company. He went above and beyond what was required. Will return to purchase more bedroom furniture.
6 februari 2025
Review zonder uitnodiging
The entire buying process was…
The entire buying process was hassle-free, making it a great experience overall.
Very helpful and flexible from the purchase transaction through to the deliver of the furniture. 🙌
5 september 2024
Review zonder uitnodiging
We left very happy and entertained
We left very happy and entertained! No pressure selling made sure we were happy with our order to the team who delivered the bed. Just a great experience from the start! 👏
26 april 2024
Review zonder uitnodiging
The children's beds I bought for my…
The children's beds I bought for my kiddos are not only adorable but also very sturdy and safe.
16 december 2023
Review zonder uitnodiging
This store has been closed for 3 years
1 juni 2023
Review zonder uitnodiging
I am extremely pleased with the office…
I am extremely pleased with the office chair I purchased from this furniture store. The chair boasts excellent quality, providing comfort and support for long hours of work. Additionally, the fast delivery service ensured that I received the chair promptly, making it a convenient and satisfying shopping experience.
17 mei 2023
Review zonder uitnodiging
The lamp table is incredibly well-made…
The lamp table is incredibly well-made and has exceeded my expectations. The entire buying process was hassle-free, making it a great experience overall.
3 april 2023
Review zonder uitnodiging
Thank you
I would just like to say a big thank you to Dave and Tom
for the excellent customer service nothing was to much trouble from beginning to end. And the table looks amazing. Thank you again.
REGARDS
SYLVIA
16 september 2020
Review zonder uitnodiging
Brilliant service Cousins. Thank you
This review is for Cousins not Alan Ward!
I have just spoken to the most helpful, professional and friendly member of staff at Cousins and she’s given me all the information I required for them to honour my order that was placed with Alan Ward. She was absolutely brilliant and if this is the type of customer service that will be offered at Cousins, they’ve just got one more customer. Well done, Cousins.
9 juli 2020
Review zonder uitnodiging
Antwoord van Alan Ward Furniture
Dear Mr & Mrs Williams,
Thank you for taking the time to leave us feedback, we do appreciate it.
We are delighted to hear that you have received excellent customer service. We will be sure to pass this feedback on.
Our intention is to always keep our customers happy and may we take this opportunity to welcome you to our family business.
All the very best
Cousins Furniture
Google Alan ward
Google Alan ward, Shropshire star for latest developments.
7 juli 2020
Review zonder uitnodiging
July 6 Perhaps this is the reason why we have not heard anything!!
July 6, 2020
TOP STORIES
Cousins expands with acquisition of flagship Alan Ward store
Family-owned furniture retailer Cousins has purchased the flagship Shropshire store of Alan Ward and says it will additionally reopen at least one of its three other units across neighbouring counties.
6 juli 2020
Review zonder uitnodiging
Antwoord van Alan Ward Furniture
Dear Helen Calcutt,
Thank you for taking the time to leave us feedback, it is appreciated.
Please also accept our apologies for the late reply.
Alan Ward has gone into liquidation, and Cousins Furniture are excited to announce that we have purchased the company and are in the process of rebranding it.
We are also pleased to confirm that Cousins Furniture will be fulfilling outstanding orders for Alan Ward customers.
For further information:
Please contact us via our website on https://cousinsfurniture.co.uk/alanwardcustomers
Alternatively via email on alanward@cousinsfurniture.co.uk or telephone 01743 452975
However, due to the volume of enquiries there may be a 7-10 working days delay in our response. We apologise for the delay and sincerely thank you for your patience during this time of transition. Please be assured that you will be contacted as soon as possible.
Once again thank you for taking the time to leave us feedback and we are very sorry for any upset you have been caused.
Best regards
Cousins Furniture
We ordered a Parker Knoll Suite on…
We ordered a Parker Knoll Suite on March 11th (with a £1k deposit) which was due to be delivered at the end of April. Unfortunately Covid 19 came along and things were put on hold but since then we have heard that the company has gone into liquidation and it is absolutely impossible to get any response either by telephone or via their recommended e-mail link. I think the fact that they are not having the courtesy to update customers with outstanding orders appalling. Fortunately I used my credit card to pay the deposit (as security). But it would be nice to know whether to consider the order void so that we can move on and use another retailer to actually end up with the suite we ordered. The uncertainty is not acceptable. We have used Alan Ward in the past and have always been happy, but this is disgraceful.
5 juli 2020
Review zonder uitnodiging
Antwoord van Alan Ward Furniture
Dear Graham Sheen,
Thank you for taking the time to leave us feedback, it is appreciated.
Please also accept our apologies for the late reply.
Alan Ward has gone into liquidation, and Cousins Furniture are excited to announce that we have purchased the company and are in the process of rebranding it.
We are also pleased to confirm that Cousins Furniture will be fulfilling outstanding orders for Alan Ward customers.
For further information:
Please contact us via our website on https://cousinsfurniture.co.uk/alanwardcustomers
Alternatively via email on alanward@cousinsfurniture.co.uk or telephone 01743 452975
However, due to the volume of enquiries there may be a 7-10 working days delay in our response. We apologise for the delay and sincerely thank you for your patience during this time of transition. Please be assured that you will be contacted as soon as possible.
Once again thank you for taking the time to leave us feedback and we are very sorry for any upset you have been caused.
Best regards
Cousins Furniture
Lost our furniture and full payment
Whilst disheartening to see so many in the same position, we too ordered and fully paid for over £4K of furniture (sofa and bedroom), and got a call on the day of delivery to say they had closed for business. I drove to the delivery warehouse in an attempt to take our furniture and caught two employees leaving the premises with their belongings who were told all staff had been made redundant. We’re distraught as my wife is due to give birth in 3 weeks, and we have no sofa for our home or beds we were due to move into and given it take 10-12 weeks, are desperate to collect goods we paid for. Sorry to hear everyone else is having issues. I’m appalled at their approach to handling customers through this.
4 juli 2020
Review zonder uitnodiging
Antwoord van Alan Ward Furniture
Dear Gurpreet Sohal,
Thank you for taking the time to leave us feedback, it is appreciated.
Please also accept our apologies for the late reply.
Alan Ward has gone into liquidation, and Cousins Furniture are excited to announce that we have purchased the company and are in the process of rebranding it.
We are also pleased to confirm that Cousins Furniture will be fulfilling outstanding orders for Alan Ward customers.
For further information:
Please contact us via our website on https://cousinsfurniture.co.uk/alanwardcustomers
Alternatively via email on alanward@cousinsfurniture.co.uk or telephone 01743 452975
However, due to the volume of enquiries there may be a 7-10 working days delay in our response. We apologise for the delay and sincerely thank you for your patience during this time of transition. Please be assured that you will be contacted as soon as possible.
Once again thank you for taking the time to leave us feedback and we are very sorry for any upset you have been caused.
Best regards
Cousins Furniture
Robbed by Alanward furniture company.
Ordered a sofa in February rang in may to be told it Will arrive on time which was mid July well that must have been a lie for a start it’s disgusting that nobody has been told or even a phone call explaining what has happened they took £600 from us , this is not good I think they must have known when they took peoples money.
3 juli 2020
Review zonder uitnodiging
Antwoord van Alan Ward Furniture
Dear John Cosgrove,
Thank you for taking the time to leave us feedback, it is appreciated.
Please also accept our apologies for the late reply.
Alan Ward has gone into liquidation, and Cousins Furniture are excited to announce that we have purchased the company and are in the process of rebranding it.
We are also pleased to confirm that Cousins Furniture will be fulfilling outstanding orders for Alan Ward customers.
For further information:
Please contact us via our website on https://cousinsfurniture.co.uk/alanwardcustomers
Alternatively via email on alanward@cousinsfurniture.co.uk or telephone 01743 452975
However, due to the volume of enquiries there may be a 7-10 working days delay in our response. We apologise for the delay and sincerely thank you for your patience during this time of transition. Please be assured that you will be contacted as soon as possible.
Once again thank you for taking the time to leave us feedback and we are very sorry for any upset you have been caused.
Best regards
Cousins Furniture
Come on Alan Ward do the decent thing…
Come on Alan Ward do the decent thing and contact your customers or at least declare that you have gone in to Administration/Liquidation so that customers can proceed with chargeback claims. It’s bad enough that you’ve taken our money!! Let people have the furniture that is paid for and now sat in your warehouse or let us be able to try and claim our money back. Not contacting your customers or declaring you’ve gone out of business officially is cowardly and despicable!! Also, why is your website still active????
2 juli 2020
Review zonder uitnodiging
Antwoord van Alan Ward Furniture
Dear Jeanette Lynn,
Thank you for taking the time to leave us feedback, it is appreciated.
Please also accept our apologies for the late reply.
Alan Ward has gone into liquidation, and Cousins Furniture are excited to announce that we have purchased the company and are in the process of rebranding it.
We are also pleased to confirm that Cousins Furniture will be fulfilling outstanding orders for Alan Ward customers.
For further information:
Please contact us via our website on https://cousinsfurniture.co.uk/alanwardcustomers
Alternatively via email on alanward@cousinsfurniture.co.uk or telephone 01743 452975
However, due to the volume of enquiries there may be a 7-10 working days delay in our response. We apologise for the delay and sincerely thank you for your patience during this time of transition. Please be assured that you will be contacted as soon as possible.
Once again thank you for taking the time to leave us feedback and we are very sorry for any upset you have been caused.
Best regards
Cousins Furniture
Alan Ward update..
Alan Ward update..no news and no response, called in at the Winsford store completely shuttered and Landlords possession notice on the door. Next door store confirms our fears
1 juli 2020
Review zonder uitnodiging
Awful customer service
Paid a 50% deposit on a sofa beginning of February with a 10 week estimated delivery, had a phone call mid March to say it would be in the warehouse ready for delivery around the 13th April. I didn’t hear anything from Alan Ward however due to Covid-19, presumed it had been delayed. I the rang the office at the end of May to be told they had no update on the sofa and to call back on the 1st June as that’s when the factories were reopening. I then tried calling at the beginning of June just for the phones to be ringing out. I’ve sent numerous emails asking for an update and had no reply. I’ve now seen that they’ve supposedly gone into administration, the only chance of seeing any money again is for me to try and get my money back via the bank. I find it appalling that they’ve taken so many people’s hard earned money and not had the decency to contact us. The website is also still up and running for in stock orders.....I wonder how many people will purchase items and not receive them? Buyer beware!!!
30 juni 2020
Review zonder uitnodiging
Antwoord van Alan Ward Furniture
Thank you for taking the time to leave us feedback, it is appreciated.
Please also accept our apologies for the late reply.
Alan Ward has gone into liquidation, and Cousins Furniture are excited to announce that we have purchased the company and are in the process of rebranding it.
We are also pleased to confirm that Cousins Furniture will be fulfilling outstanding orders for Alan Ward customers.
For further information:
Please contact us via our website on https://cousinsfurniture.co.uk/alanwardcustomers
Alternatively via email on alanward@cousinsfurniture.co.uk or telephone 01743 452975
However, due to the volume of enquiries there may be a 7-10 working days delay in our response. We apologise for the delay and sincerely thank you for your patience during this time of transition. Please be assured that you will be contacted as soon as possible.
Once again thank you for taking the time to leave us feedback and we are very sorry for any upset you have been caused.
Best regards
Cousins Furniture
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