Absolutely phenomenal business. The customer care is fantastic and the products are of brilliant quality. I needed work trousers asap for an unscheduled trip -they arrived in time... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I needed a new pair of safety boats I ordered them on the website. They were here in the matter of days really good quality really good packaging and really good price. Delivery service was spot-on se... Toon meer
Bedrijf heeft geantwoord
Unfortunately although I ordered a size 6 they were too big, I ordered a size 8 from another company and they fit so not sure what's going on with your sizes anyway returns were free so that was great... Toon meer
Bedrijf heeft geantwoord
Ordered some new work boots. Money was taken from account no problem and email confirmation suggesting the next you’ll hear is when they are in transit and with details of delivery. Fast forward... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Alex Direct a Mi Hub Brand. We are a well-established provider of men’s and women’s workwear, corporate clothing and uniforms. Alex Direct offers all the trust and knowledge that comes from 170+ years of expertise servicing uniforms. At Alex Direct, we stock a wide range of trusted workwear brands, including Scruffs, DeWalt, Stanley, Leo, Alexandra, CAT, Dickies, Timbaland and Amblers – with new brands added regularly to meet the needs of builders, electricians, plumbers, carpenters and all other trade professionals.
Contactgegevens
Alexdirect - A Mi Hub Brand, 3 Long Acre, Willow Farm Business Park, Castle Donnington, DE74 2UG, Derbyshire , Verenigd Koninkrijk
- +44(0) 333 041 5602
- customercare@alexdirect.co.uk
- www.alexdirect.co.uk
3,8
Goed
106 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Unfortunately although I ordered a size…
Unfortunately although I ordered a size 6 they were too big, I ordered a size 8 from another company and they fit so not sure what's going on with your sizes anyway returns were free so that was great
2 juni 2026
Antwoord van Alex Direct
Good Morning
Thank you for taking your time to leave a review, we appreciate your feedback.
I'm sorry to hear the item was too big, I'm glad to hear you had a smooth process on the return of the item.
Kind Regards
Alex direct customer care team.
Delivery was quick and return of…
Delivery was quick and return of unneeded item easy. Great service!
2 juni 2026
Antwoord van Alex Direct
Good Morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are glad to hear of the great service you received with your delivery and return.
Kind regards,
Alex Direct Customer Service
I needed a new pair of safety boats I…
I needed a new pair of safety boats I ordered them on the website. They were here in the matter of days really good quality really good packaging and really good price. Delivery service was spot-on service was amazing. I would recommend using these again to friends and family I will do so buy again from this company
12 juni 2026
Antwoord van Alex Direct
Good Morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are glad to hear of the quick service and excellent product you received.
Thank you so much for recommending us.
Kind regards,
Alex Direct Customer Service
Absolutely phenomenal business! I will be using them again!
Absolutely phenomenal business.
The customer care is fantastic and the products are of brilliant quality.
I needed work trousers asap for an unscheduled trip -they arrived in time with next day payment, providing peace of mind.
The womens ’stretch’ pants are subtle and do the job exactly as needed. Should anyone be pondering whether they are worth it and are used to the rigid unisex offerings -yes they are!
Staff are easy to communicate with and sincerely help as best possible.
Delivery is swift and respectful. Which is always greatly appreciated.
Easy to use website -navigation is non problematic. Should your item size be out of stock, they offer considerate alternatives (that actually are a suitable alternative!)
Very impressed!
I cannot recommend Alex Direct highly enough! -I will be using them again.
12 juni 2026
Antwoord van Alex Direct
Good Morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are glad to hear of the excellent service you have received along with your items ordered.
Thank you for highly recommending us.
Kind regards,
Alex Direct Customer Service
Antwoord van Alex Direct
Good Morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are glad to hear of the quick service and excellent product.
Kind regards,
Alex Direct Customer Service
Pockets are too small even my phone…
Pockets are too small even my phone can’t fit properly.
11 juni 2026
Antwoord van Alex Direct
Good Morning Shanawaz
Thank you for taking the time to leave a review. We appreciate your feedback.
Please accept our apologies that the trousers you purchased did not meet your expectations, particularly regarding the size of the pockets.
As discussed in my voicemail and email, I have passed your feedback on to our marketing team. I have also offered to arrange a collection of the trousers should you wish to return them.
Kind regards,
Alex
Direct Customer Service
Antwoord van Alex Direct
Good Morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are glad to hear of the fast delivery of your good priced product.
Kind regards,
Alex Direct Customer Service
easy to order and arrived quickly
2 juni 2026
Antwoord van Alex Direct
Good Morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are glad to hear of the ease of ordering and the delivery was quick.
Kind regards,
Alex Direct Customer Service
Boots good quality and good price
Boots good quality and good price. Quick delivery and very happy with purchase
30 mei 2026
Antwoord van Alex Direct
Good Morning John
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are glad to hear of the good quality boots and fast delivery.
Kind regards,
Alex Direct Customer Service
It was how carefully he put it till I…
It was how carefully he put it till I got home from work 🙂
Very thoughtful 👍🏻
30 mei 2026
Antwoord van Alex Direct
Good Morning John
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are glad to hear of the service you received.
Kind regards,
Alex Direct Customer Service
I have unable to return my item and…
I have unable to return my item and still waiting for some sort of resolution! Poor communication
29 mei 2026
Antwoord van Alex Direct
Good afternoon, Kerry,
Thank you for taking the time to leave a review.
Please accept our sincere apologies for the issues you experienced with your return when it was initially booked through the portal.
As mentioned in our email and voicemail message, we have responded to the email you sent today and have provided a returns label.
Kind regards,
Alex
Direct Customer Care Team
Antwoord van Alex Direct
Good Morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are glad to hear of the excellent service and quick delivery.
Kind regards,
Alex Direct Customer Service
Ordered some new work boots.
Ordered some new work boots.
Money was taken from account no problem and email confirmation suggesting the next you’ll hear is when they are in transit and with details of delivery.
Fast forward 5 days no boots, went on DHL track my parcel and it’s in and has been sat in the E commerce depot with an apparent failed doorstep delivery, no card through the door to alert me.
I emailed Alex direct and DHL to see if I could organise re delivery or to a collection point and DHL advised parcel was return to sender. The reply from Alexdirect was to re order the boots if I want them or I’ll get a refund. The refund still hasn’t arrived. I’m sure there a great company and I’ve just been unlucky but I certainly won’t use them again.
Still no refund??
19 mei 2026
Antwoord van Alex Direct
Good morning Jamie,
Thank you for taking the time to leave a review. We appreciate your feedback.
Please accept our sincere apologies that your order was not delivered. I can see that delivery was attempted a couple of times; however, a calling card should have been left on each occasion. We will be contacting our courier to investigate why this did not happen.
As discussed in my voicemail and email, your order has now been returned to us. To expedite the refund process, I have requested internally that this is actioned today. Once processed, the refund should appear in your bank account within 5–7 working days.
Once again, please accept our sincere apologies for the inconvenience caused.
Kind regards,
Alex
Direct Customer Care Team
Antwoord van Alex Direct
Good Morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are glad to hear of the very good service you have received and great to hear you will use us again.
Kind regards,
Alex Direct Customer Service
My order didn’t even arrive and I’ve…
My order didn’t even arrive and I’ve asked for a refund and no response was given
8 mei 2026
Antwoord van Alex Direct
Good Morning Ben,
Thank you for taking the time to leave a review. Please accept our apologies that your order has not been received.
Having looked into the order, I can see that the house number was missing from the shipping address. Unfortunately, our couriers were unable to complete the delivery without this information, and the order has now been returned to us.
I can also see that our Customer Care team responded to your email requesting clarification of the order number, as we were unable to locate it on our system initially.
I have now followed this up with both a voicemail and an email, and I have also advised that we will arrange for your refund to be processed as soon as possible.
Kind regards,
Alex
Direct Team
Cannot return purchased item
Cannot return purchased item, phone number never answered , no email contact
9 mei 2026
Antwoord van Alex Direct
Good afternoon Phil,
Thank you for taking the time to leave a review. Please accept our sincere apologies for the issues you have experienced while trying to return your items.
I have attempted to contact you by phone and left a voicemail, and I have also sent a follow-up email containing our returns link and contact details.
Please also accept our apologies if you experienced difficulty getting through to us by phone. Having checked our inbound call records, we have had no abandoned calls, and all calls were answered within 40 seconds.
If you still require assistance with your return, please respond to my email and I will be happy to arrange this for you.
Kind regards,
Alex
Direct Team
Quality and price were worth it,only…
Quality and price were worth it,only down side is the material is to stiff beenwashed about 5 times and still uncomfortable to wear 😐
7 mei 2026
Antwoord van Alex Direct
Good morning Fiona,
Thank you for taking the time to leave a review. We appreciate your feedback, and it is great to hear your positive comments regarding the quality and price.
Please accept our apologies that the material is still stiff despite being washed five times. I will ensure your comments are passed on to the relevant team for review.
Kind regards,
Alex
Direct Customer Care Team
Antwoord van Alex Direct
Good Morning
Thank you for taking the time to leave us a 5 star review, we really appreciate your feedback and value your custom. We are glad to hear your trousers are a perfect fit as advertised.
Kind regards,
Alex Direct Customer Service
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.