Really disappointing experience with this company. Set up an account, paid for item, Item not received. Have contacted them 4 times via email and twice via WhatsApp and no one ever responds. Have b... Toon meer
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Lees wat reviewers zeggen
Best pricing I could find online for Paxton fobs. Communications through order and delivery stages were excellent. Dispatch and delivery were rapid. First time order and will definitely order again. G... Toon meer
Ordered and received within a couple of days and kept up to date with progress. Excellent service
We recently purchased customised gift voucher cards for the impending Christmas rush and were over the moon with the quality and turn-around. We had a small problem with the design our end but Cameron... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are a UK based company selling ID Cards, printers & accessories. We pride ourselves on our excellent customer service and offer some of the lowest prices in the industry with same day dispatch and next working day delivery available for orders placed before 14:00.
Same Day Despatch
For stock orders placed before 3 PM.
We guarantee same-day despatch for all in-stock items ordered before 3 PM, Monday to Friday.
However, orders placed before 4:30 PM are often despatched the same day.
Most orders are delivered the next working day!
Contactgegevens
Unit 43 - Capital Business Centre, 22 Carlton Road, CR2 0BS, Croydon, Verenigd Koninkrijk
- 02039605297
- hello@algidcards.co.uk
- www.algidcards.co.uk
4,4
Uitstekend
227 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service & product
Great comms throughout, checking and suggesting. Excellent product delivered promptly. Fantastic service from Cameron and his team.
14 september 2023
I highly recommend their service
I highly recommend their service, which prints cards with a very high quality. I have been using their service for 4 years and they have always delivered my cards on the promised date.
4 september 2023
All round superb experience
Excellent service, product arrived on time. Easy to use website.
10 september 2023
Had to email to see where my order was…
Had to email to see where my order was as can't phone.
Was told should be with me soon.
Then had emails to say my items had just been dispatched. No apologies will not use again.
7 september 2023
Antwoord van ALG ID Cards
Hi Phil,
Thank you for taking the time to leave a review for us.
Our cut-off for same-day dispatch is 3 PM, but we can sometimes dispatch orders up to 4:30 PM on the same day.
The order you contacted us about was paid for and submitted at 8:05 PM. Unfortunately, 8 PM is too late for same-day dispatch.
You chose the "Free Shipping (1-2 working days from dispatch)" method.
When you contacted us on Friday, 8th, you mentioned that the order needed to reach you by Tuesday, and you expected it to be with you at the time you contacted us.
You were advised that we would expect the order to be with you between Friday, 8th, and Monday, 11th. You were not informed that your order had already been dispatched.
My colleague clarified the meaning of "1-2 working days" to ensure there was no confusion.
As your order was destined for a residential address, we mentioned that there was a possibility it could be delivered to you over the weekend. However, this was not guaranteed.
Tracking details were added to your order shortly after your message to ensure you could stay up-to-date on delivery.
I have checked the tracking before posting this reply, and your order is due to be with you on Monday, as advised in our initial email response to you.
As there were no problems or delays with your order, my colleague's response aimed to inform and clarify the dispatch information previously sent to you. I am sorry to hear that you are upset or disappointed that we did not apologise in our initial reply to your email. That was certainly not our intention.
Unfortunately, there is not much more myself or my colleague could have done in this situation, as your order has been dispatched as expected and is on track to be delivered on time. Please do get in touch with us again should there be no attempt to deliver your order tomorrow.
I hope you enjoy the rest of your weekend.
Great service and prices
29 augustus 2023
Excellent service as always
16 augustus 2023
Easy ordering and speedy delivery
5 juli 2023
Brilliant!
Brilliant!
Ordered lanyards and they arrived very promptly and the quality is great - will definitely use them again!
2 juli 2023
Quick, Easy and very efficient
Quick, Easy and very efficient.
I provided my design perimeters and the team design and produced exactly what i need. Super easy to contact, order and pay with excellent customer service throughout. We will definitely be a returning customer.
2 juli 2023
Antwoord van ALG ID Cards
Hi Dean! Thank you for the positive feedback! We're really glad to hear that we designed and produced exactly what you needed, and we look forward to serving you as a returning customer.
Antwoord van ALG ID Cards
Hi Bob. Thanks a lot for your kind words. Your satisfaction means a lot and we appreciate your ongoing support!
Customer Service is fantastic!!
Customer Service is fantastic! Cameron went above expectations to resolve a delivery issue caused by Royal Mail.
Will recommend to all and definitely will be using this company again!
11 juni 2023
Antwoord van ALG ID Cards
Hi Danielle! Thank you for your wonderful feedback! We're thrilled to hear that our customer service was fantastic, and Cameron went above and beyond to resolve the delivery issue caused by Royal Mail. We truly appreciate your recommendations and look forward to serving you again in the future!
Antwoord van ALG ID Cards
Thank you for your review! We appreciate your feedback and are glad to have delivered a great ordering experience.
Very quick and easy service
13 april 2023
Antwoord van ALG ID Cards
Thank you, Michelle! We appreciate your feedback and are delighted that our service was quick and easy for you. Your support means a lot to us!
Excellent buying experience
Excellent buying experience , ordered online and the delivery was fast. Great quality products and a good price A*****
13 april 2023
Antwoord van ALG ID Cards
Thank you for your valuable support, Wasim! We're glad to have provided you with an excellent buying experience and hope to serve you again soon.
Antwoord van ALG ID Cards
Hi Girish! Thank you for your kind feedback! We're thrilled to hear that you find our products to be the best. We appreciate your support and look forward to serving you again.
Excellent service easy to order
24 februari 2023
Antwoord van ALG ID Cards
Hi Carol, a huge thank you for your ongoing support and repeat orders! We really appreciate your loyalty and look forward to assisting you again soon.
Quick and easy to order
Quick and easy to order, fast delivery and great customer service with an issue we had (our own fault!)
21 februari 2023
Antwoord van ALG ID Cards
We appreciate your feedback! It's great to hear that ordering was a breeze and the post-order experience was good, even when there was an issue (which we understand happens!).
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