Allianz Assistance Reviews 

Dodgy application when filing a claim but it worked out in the end

One star ONLY as there is not a zero star option.

Bought a missed event policy and advised it is free to cancel within 21 days.

The policy states to cancel ring a # for cancellation. Did so to be advised to send an email. Did so (in duplicate).

Read receipt received ex Allianz (Day20).

No further contact by Allianz, no refund.

Initiated credit card claim and Allianz now in touch asking whether the policy was cancelled via other means. My reply - cancelled as directed by policy cover note.

Clearly Allianz trying to avoid honouring their policies as per published material.

Misrepresentation. AVOID.

they requested holiday booking receipt and bank details i sent both 3 times and they just keep saying we ain't received them and to just wait till they do, quick enough to take money but don't like to pay it out

Dishonest company with shocking customer service.

They find any excuse not to abide by their own contractual terms and conditions to pay out on a claim. Everytime I provide evidence to the contrary they come up (after two months of zero contact) with another excuse.

Not only this but they refuse to answer queries. I last sent my evidence on 19th May. I’ve chased on the 24th, 28th and now the 5th June but heard no response. Every communication I’ve ever received from them (bar a subject access request) has been communicated via an unrecorded phone call from the dealership.

It all feels really disingenuous and dodgy.

Lost pills, had appointment and re prescribed as per their advice, refuse to claim the cost.

I always purchase Missed Event Insurance for music events. The band cancelled their tour. I tried to claim back my fees and flights in the total sum of £200.86. It isn't covered for 'abandonment'. Unbelievable. DON'T WASTE YOUR MONEY.

BIGGEST FRAUD COMPANY EVER!

I am have insurance with them through my N26 bank.

My Gucci sunglasses was broken (250€)
They are making their customers give up by keep demanding new information, they will never cover anything for you no matter how much documentation you send them. I have give up on my own case, they are draining your energy with all their unfair demands. They even asked me about things in my bank wich does not exist (and they know that)

STAY AWAY!

Worst insurance company on this planet!

Warning - Allianz are advertising single trip travel insurance for under 18's travelling alone on their website. Got a quote and checked the term and conditions which didn't contradict this, but when called they said they had to be travelling with someone over 18. You can still take this out online so please be aware.

Going out of their way to reject my claim!

Our flights were cancelled on the way home from Tanzania, with the airline offering a 10 day wait as the only alternative. Called Allianz and asked about getting home ASAP so the guy said to book the flights home and submit a claim once we landed.

Claim went in - rejected on the basis that it was an "airline" issue.

Wake up Allianz! If the airline had helped us out, we wouldn't have needed insurance to fall back on.

Not covered for delayed departure or missed departure - even said that if we had chosen the extra 10 days abroad, the insurance wouldn't cover that either.

Almost all other policies have travel disruption included (or for an additional fee), but the most expensive package we could buy from Allianz doesn't.

What a joke!

I have never experienced such terrible customer service in over 35 years working in the financial services industry.
We have travel insurance through my bank account therefore thought it would be fit for purpose, silly me. This year we had to claim for the first time ever. We had to pay up front and claim back! What if we didn’t have the money?! This was not an insignificant claim.
We have just finally been refunded after 15 weeks, the last 6 of which I was completely & constantly trying ignored. As per other reviews on here the stalling tactics, repetitive asking for info they already have, poor processes, left hand not knowing what right hand is doing etc etc. The complaints procedure does not even have timescales published. You get offered the Ombudsman services all the time, but you can’t go to them with no decision. Pathetic.
I feel very sorry for their poor phone centre staff, they are clearly trained to empathise but they have no control over the customer journey and there is no escalation process. I can only guess the turn over is high and the company should be embarrassed putting them in these situations.
As others have said, avoid like the plague unless you want added stress at a time that you are already stressed.
Allianz, if you have read all of this please don’t bother replying with the “we’ll contact you to discuss” line as you won’t and I’m not interested in anything apart from you dealing with my complaint, which is still outstanding. My payment was advised by a text! No apology. After all the nonsense. Sadly I can’t rate you as 0 stars.

Försökte först fylla i formuläret som ticketmaster länkar till. Det fungerar inte så lägg ingen tid på det. Jag mailade i stället. Fick svar efter 7 dagar med vad jag behövde maila in. Efter att jag skickat allt fick jag svar på en dag och pengarna på kontot inom 3 dagar. Snabb hjälp men maila! använd inte formuläret de går inte ens att lägga kn ett svenskt konto där. De verkar inte avsett för svenska medborgare.

We have worldwide travel insurance with Allianz as part of our Platinum NatWest bank account. We had to make a difficult decision to cancel a holiday to the Maldives on the advice of a doctor due to a very unexpected pregnancy and the Maldives having a risk of Zika virus. NatWest terms and conditions stated that we would be covered for cancellation if I had fallen pregnant unexpectedly and a doctor advised us not to travel, which was the case so we were fairly hopeful and confident the claim would be hassle free. We submitted our claim via the online hub and were asked to provide the booking confirmation, cancellation invoice, medical report confirming pregnancy and a medical certificate from the doctor justifying the reason for cancellation. Within 3 months of opening the claim, we had the full amount of money we had lost (minus the excess) in our bank account so an excellent experience and outcome. My only reason for not giving 5 stars is because communication was very slow and sporadic (one or two emails within that time requesting further information or giving us an update. Emails that I initiated were not responded to), but apart from that, we are very happy and relieved. Thank you Allianz/Natwest.

I had insurance for two tickets for Abba Voyage. My friend was ill so we couldn't go. This happened close to the event, two days before, so I put the tickets back on Ticketmaster, but for £10 less per ticket because I didn't know how easily they would sell. The tickets did sell, but because I had sold the tickets for less money, Allianz wouldn't pay me a penny. If I had put the tickets on at full price and they hadn't sold, Allianz would allegedly have paid me the full amount plus the booking fee. Having said that, I've just had a quick look at other reviews for Allianz on Trustpilot, and it might be better to grab any money you can yourself by reselling the tickets, because Allianz seem to be keen to avoid paying out.

VARNING! Detta är ett scamföretag! Köp inte denna försäkring i samband med dina biljetter! Krångligt formulär, onödigt mycket dokument som tog mig 75 min att göra klart! Två dagar senare fick jag avslag på min högst angelägna anledning. Dom gör det överdrivet svårt att få tillbaka ens pengar! Detta är ett girigt företag, som bara vill ha lätta pengar. Mycket lättare att sälja dom vidare!

Had a manufacturer fault on my new car, and the assistance, run by Allianz, called for recovery.

Although this was finally actioned it too 6hrs! They sent someone to be there within the hour.....but annoyingly, despite knowing it would need recovery by low loader and unable to fix due to electrical fault, they sent a man in a van.

Eventually I had to abandon the car and get a lift home (fortunately not overly far). The arranged hire car compy called 8hrs later telling me they'd get a car then next day and advised I should "get a taxi home" good job id already gone home rather than waiting 8hrs for a car that wasn't coming!

ANYWAY THE WORST PART:

On return of my car following fixing, the car has scratches and scuffs conducive with strapping and holding down. Raised with Allianz and asked for the recovery report. They are slow to answer but did and asked for my paperwork and estimate to rectify. Sent to them and confirmed no paperwork given to me as they had to collect the car due to delays. Also sent cost estimate from dealer.

NO RESPONSE
CHASED AGAIN NO RESPONSE
CHASING THROUGH MANUFACTURER BOW TOO

ADVICE: Don't bother with these, arrange your own recovery. ADVICE TO MANUFACTURERS: Please partner with respectable recovery providers, who share your principles! Not ones that ignore customers, don't care and are irresponsible!

Avoid this company like the plaque. I started the travel insurance claims process in August 2022 and it still has not been settled. They keep asking me to provide the same documentation that has been provided umpteen times previously and it is clear this policy is a complete waste of money.

Cannot make a claim. Website keeps failing every time I try to progress.

I met the criteria of not being able to attend a concert and being able to claim a refund only to be told I don't meet the criteria set out by them.

WISH I HAD READ THE REVIEWS

I took this Insurance out when i booked to see Blue via Ticketmaster on the 20th April as a treat for my daughter and i booked in October last year. Unfortunately my daughter had problems with her pregnancy (she wasn't pregnant when i booked) a couple of days before we were due to see Blue and she was told to rest from the Docs at A & E. I didn't want to go by myself and couldn't get anyone to take my tickets. This company make it as difficult as they can as they ask for documents you don't have. Avoid like the plague, absolutely terrible!

Tried to make a claim as wasn’t able to attend a concert because my mum is terminally ill and only has a matter of days left to live. They said I need to provide medical reports to support my claim. I’m not bloody lying!! As if I’ve got time to try and sort stuff like that out. I’ve got enough to deal with just now!! This company make it as difficult as they can for you to make a claim. Absolute joke under my circumstances. Avoid!!