Allstate Motor Club Reviews 

Called at 1:46 pm with flat tire. Received a text with name of service provider and ETA of 3:30 -4:00. No show so I called Service Provider and got a voicemail. Opened chat with Allstate and they began looking into it. Kept replying please be patient we're trying to reach the provider. Finally after several minutes said they would need to dispatch a different service provider. Original company canceled. I was not notified but left sitting. After calling member services and 45 minutes of please be patient messages on the chat they did send a text stating another provider has been assigned and ETA is 5:50 -6:30. If they had advised of cancelation by first service provider I might have been able to find someone in the area during normal business hours. There is nothing acceptable about a 4+ hour wait for a service call, and the lack of communication was even worse.

What a terrible experience! First time using the service and they got an “F” -will not be renewing this. Thankfully it was me and not my wife that didn’t need service. They took 2 hrs, cancelled, then another service wanted me to pay almost $70 in tolls before they would come. Terrible.

Worst company ever didn’t realize I’ve been a member since 2015 in the past two services I had to wait over three hours for service borroweda family member‘s car that broke down and they would not cover the tow after being a valued member for 15 years .

Really 0 I called to cancel roadside assistance for Allstate I was told that I had to pay 199.00 to cancel policy and that I would get a refund in a month mind you now this was the first time I called. I asked to speak with a manager he told me that there wasn't one I could talk to . I told him this is outrageous I've never heard of such thing I want to talk to a manager he kept replying that there wasn't any manager that I could talk to . I kept repeating myself he ended up hanging the phone up on me. I called a second time and this person also said that I had to pay to get it cancelled. So I said to them why am I paying you'll to cancel a policy that I don't want anymore Cause I had already cancelled my Allstate car insurance with Allstate itself cause I found a lower price for car insurance with State Farm.Upon talking to second person Sam Anderson I was told a whole different price that I had to pay which was 75.00 with this phone call and I was also told a different refund month instead of 1 month I was told that wouldn't get my refund back for three months mind you now the first call was 199.00 in order to cancel & to get refund back for the 199.00 would be in a month. This time it was 75.00 in order to cancel policy and refunded back in three months. I told him I was told that I was told the first time that I called was 199.00 in a refund in 1 month . Now you telling me it's 75.00 just to cancel policy and I want be getting a refund back til. 3 months later. Then Sam goes on to say oh I'll just put a month for your refund. This is real suspicious. I will be calling my bank to let them know that I think a scam is going on with Allstat Roadside assistance they're making up prices and making up refund months to scam money out of their customers and to stop them from taking money out my account paying on this Allstate Roadside assistance.

First of all I miss the days when you could just call and speak to someone rather than doing everything electronically. Having to do it electronically, I did go through and fill everything in- at one point where I had to pick who the member was that needed the help, my husband or myself, I clicked my name but it kept putting it back to my husband's name! No matter how many times I clicked on my name it changed it to my husband- that was the FIRST very annoying thing. The NEXT thing it did was change the address of my location! I put my exact address in because I was in my own driveway, however when I went back to confirm everything they had a completely different address in! When I got the information for the person who was coming to do the service I called him directly and let him know that they gave him the wrong address- he did confirm the address that they sent him and it was indeed the INCORRECT address! The only option they give you is to chat with a robot so I chatted with the robot which didn't get me anywhere and the robot asked if I wanted to be switched to a live assistant to which I answered yes. The robot told me that I had been switched to a live assistant, however the live assistant did not respond at all- this happened twice, where I gave up and started all over again with the same result. Finally I called back and somehow eventually managed to speak to a human being, explaining to her my situation and that I needed someone ASAP because I had to get my son to school. So at that point she canceled the first service person and told me she was sending someone else who could get there in "less than 30 minutes". After waiting another 40 minutes and nobody arriving I called back again only to be told it would be yet another 30 minutes... apparently she had spent that 40 minutes trying to find someone else. If she hadn't canceled the first guy he probably would have already been there by then! The person who finally showed up was wonderful, and was able to bring me down off the ledge. He was very nice, did a great job and had me on my way and no time- so shout out to Eric from The Car EMT for a job well done! But I hope I never have to deal with Allstate Motor Club again! And I will be telling my husband that he needs to switch to somebody else because these people are a waste of our money!

Worst customer service ever

I was a loyal Allstate Motor Club customer for approximately 20 years, but a serious failure in their online payment system finally forced me to leave.

After trying to update my payment method online in November 2025, their website repeatedly rejected correct account information. I contacted customer service multiple times, and each time the issue was escalated to technical support with promises of a 7–10 day follow-up. No one ever contacted me, and nothing was ever fixed.

Because their secure online payment system remained unusable, my account eventually fell several months behind, leaving me without coverage through no fault of my own. The only “solutions” offered were mailing a check or reading my card number to someone over the phone, which did nothing to resolve the broken system.

After 20 years, losing a customer over an unresolved website glitch and repeated ignored escalations is unacceptable. I would strongly caution anyone relying on their online account management or automated payment system.

I purchased the membership with 2 free assistance sessions available. I called becasue my battery died. I did ot know how to open the door with the battery dead( the key was in the fob). The man was very nice but not experienced; he was unable to jump my car. Recommended a 350. battery replacement on an under-warranty Acura. I got the battery the next day, the car was dead again. I called to use my service to tow it to the dealership, but they said I used both my free services. Not only was I charged for a lockout when the key was in the fob, but it was also recorded as a week earlier, like it was 2 different calls. I paid for the membership, a 350 battery, and then had to pay for a tow with another company (250) not only that their service app is not easy to use if you do not have your membership number in your hand. You have to log in and get it instead of talking to an agent. Services are only as good as their providers and their providers' experience. Charging for 2 services on separate days was just fraud. I never had this problem with aaa. Will not use again. The membership only costs me money. Turns out the radio was on with no volume, and that is why my battery was dieing. I did ask the man to check if something was on but he wasnt capable :( Way too much time and money fro nothing

I had a trip interruption for which my plan was supposed to cover up to $1500. I submitted my bill for just over$900 for the rental car and Uber to the rental car and have gotten stone walled in numerous ways without any reimbursement. I submitted the bills on their website but they were never acknowledged. Then submitted via email and they were ignored until I spent over 30 minutes on the phone. Then several other times I was promised follow up which didn’t happen. Their devious mode of operation is to ignore and deny. Do not trust this company

I signed up for roadside assistance, today was the first time, I had to use it. I was told I only have 10 miles and my car had to go 50 miles and I had to pay 345 dollars before they could tow me. I was on the expressway with my kid, I ended up calling another company to have it towed who informed me I could pay when I got to my house. I should read over the roadside assistance, but I have had roadside assistance at another company and never experienced anything like that before. I will be cancelling my home and auto tomorrow when I find another company. The company is Allstate,very disappointed with them.

Unpaid GOA from jj portfolio. I was EMAILED directly by the supervisor, Luis Pérez, through email that payment was guaranteed. Despite this written assurance, I still haven’t received any payment for my work. I’ve followed up multiple times with no resolution.

This experience has been extremely disappointing and unprofessional. I strongly advise anyone considering working with or doing business with this company to proceed with caution until they demonstrate that they actually honor their payment commitments.

Hadnt used it for months and tries to use it but I had cancelled the payment card as lost and forgot to update this account. Took several account checks and a phone call with several automated chain choices where the Indian rep said my payment was tried to be processed SEVERAL times but nobody bothered to send an email or call
He claims were sent They were not. Get Triple A. More responsive, can get through one phone call immediately instead of being forced to go online and they do what they say they do, immediately. Allstate has issues with execution and their reps are rude.

My family and I were stranded on the side of the highway in 90 to 100 degree weather. After finally figuring out what number to call and then being told eventhough I pay extra for additional roadside service that only 10 miles of tow travel is covered, I was very unhappy with the entire situation. Before All-State would send any random Tow Company out, the customer service guy made me pay $160 upfront and told me he would not be able to call the Tow Company and find out how long it would actually take for them to arrive. The heat was unbearable. We were on the side of a highway and the All-State rep could not have cared less. This process could use a total overhaul. In the event this happens to me in the future, I'll definitely just call a Tow Company myself. That's what we ended up having to do anyway. Canceling the extra fees that I'm currently paying as it doesn't seem to help with much else. Totally disappointed with the service provided.

My husband hit ice and landed in the ditch. He called Allstate as we've been a member for years. They said they didn't have anyone who could come since this was 4am. They told him to call his own truck, and they would reimburse by showing the receipt. We mailed the receipt 3 times and after months went by with no reimbursement, we just gave up and cancelled our membership. We will never use them again.

DO NOT USE THEM THE TOWING COMPANY THAT THEY USED HAD ME WAIT FOR 2 HOURS AND TORE UP MY TIE RODS AND THE CV JOINTS AND THE WHOLE FRONT END UNDERNEATH CAROLINA TOWING

I signed up for Allstate motor club with my Allstate insurance policy. I cancelled my Allstate insurance policy in July due to a poor experience with a theft claim I filed with them in MARCH when my car was stolen. I assumed that when I cancelled the policy this also cancelled anything along with it. Turns out I’ve been getting charged for the roadside assistance membership since July. When I found out today, I immediately called because I was unable to log in. I was told that you have to cancel their policy separately and they would only be refunding me $3.72 which is about 10% of what I’ve paid them since July. The customer service woman I spoke to was rude as hell, spoke over me, and refused to come to any sort of resolution other than to cancel the policy for me and refund me the $3.72. I asked for a supervisor and I was flat out told no. No explanation was given as to how you sign up for the roadside assistance through Allstate, but it has to be cancelled through a separate entity entirely. They do not care that they essentially steal from you, and it’s my understanding from other reviews that they don’t even do much for you in terms of actual roadside assistance. Save your money. This product is trash and so is its customer service.

Used their app to schedule a tow to get my car to the garage as the brake line leaked and couldn't drive it. No problem using app, app seemed nice and thought we were good to go. App showed when tow was assigned and map tracking to see when driver was in the way. Seemed all good and app gave a time window driver would be there. So we wait and watch. And proceed to watch the driver in the app blow us off drive right by us. Watch him head miles away from us at the time he should have been towing our car the to shop. Calling the number the app gave us contacted us to a very unprofessional dispatch office who just answered the phone with hello. No company name or anything. They kept telling us the driver would be there shortly. And when I asked how can that be as I'm watching him drive further away on the app. Then they gave the excuse he had another job. Excuse me? What about what I booked. An hour and half past the time they were supposed to be there I cancelled and called someone else. I quit them then and there. No excuse for their behavior and total lack of communication. If I could give them less then one star I would . The local guy I called was really nice there in under one hour and said they work thru triple A. So I'll be going back to them and Allstate Roadside can go pound sand.

This company has never sent a single membership notification and has been taking money from a dormant account for years. Way to steal $16.59 for months.

Last February, I signed up for Allstate to get my car towed from my farm in Goldendale, Washington to the Dalles, Oregon. Goldendale has a towing company and is 10 miles away, The Dalles has a towing company and is 45 miles away. However, Allstates's customer service guy kept trying to get a towing company from Sunnyside, 150 miles from the Dalles, so the companies kept canceling the towing. The same day, I signed up for Allstate, I canceled as it was worthless. Today, I found out that though I told them to cancel my account, they never did and have been billing me monthly. They said on the phone that the guy in February wrote down an order to cancel but we were disconnected. If he wrote down an order to cancel, regardless of the disconnect, he had all my information and should have still gone through with the cancellation. However, he lied too. We were disconnected, multiple times, and I called him back every time. By the time I insisted on canceling the account because I could not get towing, we did not get disconnected. Allstate clearly practices fraud, as it seems this scenario has happened to multiple people. I am ready to file a class action lawsuit if Allstate refuses to refund the $105.84 they owe me, as well as the hours spent on the phone trying to get this resolved.

Seriously put in danger from this motor club.
Was in fear of running out of fuel, as well as cell reception, as I was very familiar with the route I was traveling. I called dispatch and told her I was running out of gas as well as cell coverage and to please send a rescue vehicle to the hwy and approximate Mile marker I would be at. Rather than be denied service at the location I was at, since I hadnt lost all fuel yet.....I decided to continue on-as I was only 20 miles from the next town. As feared, I ran out of fuel, without any cell coverage, but for a minute was confident the dispatcher would have done her job and sent a rescue vehicle to me. It was July, 2019, and record breaking heatwave of 110 degrees. I sat in my car without any water, food, shade or mobile coverage for 8, yes EIGHT HOURS, as no tow truck appeared. Ended up walking to nearest ranch that was 2 miles away and not very welcoming, to say the least. Had a shotgun pointed at me while trying to explain my situation. They allowed me to use the phone and offered me some water. When I called Allstate motor club to check on status of help I was told there never even was a truck dispatched. I seriously would advise NOT going with this motor club as I suffered heat stroke as well as being stranded on a road out of anyone’s earshot of help. They offered me a year free and if they think I would ever rely on them again they are out of their mind.