AlpineXpress Reviews 

Great service, nice personal!

Very professional! I was welcomed, well taken care of and had a comfortable trip both to and from the airport.The driver was very helpful drove very well and I felt safe in traffic. As I come to Verbier on a regular basis, I will definitely use them again

Really disappointed and frustrated with the processing of a simple refund request that had been submitted in march. I am completely sympathetic to these unusual times we are in right now, but I had booked 2 round trip rides for April that obviously needed to be cancelled. After initially requesting a refund I had to follow up 3.5 weeks later only to be told there was an oversight with my cancellation request. After that reply only one refund was processed. I have followed up subsequently 4 times via email and 2 times on the phone. I have received no responses to my emails and when I’ve called I’ve been told ‘I’m sure someone will respond.’ Obviously they don’t seem to care as if they did they could have taken my info and ensured someone would reply and process this refund. This is simply unacceptable and needless to say I will not be using this service ever again, and I will not be recommending it to anyone either. My request is pretty straightforward so it is shocking that this has been handled in such an unprofessional manner.

Everything worked like clock work - Swiss Time !!
It was a relaxing trip where I could take in the views.
I had door to door service so no lugging my three large bags, I would highly recommend AlpineXpress due to their great service and the friendly competent drivers.

Really dreadful experience. My friends and I booked 3 separate transfer services to Verbier. All 3 of us had to wait over 3 hours (5 hours for one of us!) at Geneva Airport for our transfer to depart. Weather was good and no flights delayed so no particular reason for these delays.
On phoning the office, the manager on duty was rude and unhelpful and left me feeling pretty tearful. My eventual 50% refund took a month of constant emails.

I have used Alpine express a number of times - friendly service and drivers, quick transfers and love the convenience.

My transfer with alpine express was a wonderful experience both to and from Verbier.

The company was very efficient from the booking through to the transfer.

I would definitely use this company again on our next trip to Verbier

Friendly, efficient and timely. What more could you ask.

Top service. I use it routinely in particular when we are time critical on a weekend away and have found it to be always reliable, on-time with a friendly driver.

Super-efficient. Personable staff. Would definitely use Alpine Express again.

My journey could not have been easier! Everything was on time, a very helpful and pleasant driver and a spotlessly clean vehicle. I would definitely use Alpinexpress again and highly recommend them to others.

Excellent clean punctual , was supervising a group of 16 year olds so anything that made thing run smoothly was welcome .

superbe transfert de Genève aéroport, à l'heure. Rapide et efficace, le meilleur moyen pour relier l'aéroport à Verbier directement. Chauffeur très aimable et serviable. à recommander tous vos amis.

Quick, efficient and reliable service and good value. Our driver Martin was very helpful and drove safely. Recommended

Good value, quick & easy way to get to Verbier. Better than the train and other bus companies. Very convenient . Would recommend .

I'm a regular Verbier as I have a freind with a chalet there who invites me for Christmas most years (thanks Jeff), and they recommended we go on the Alpinexpress. The service is simple, effective and good value compared to the train or a taxi. They grouped us with 5 other people who arrived at more or less at the same time and took a small minibus non-stop to Verbier. About 2 hours. Our driver was English and very nice and booking online was simple and easy.

I never take the time to write a review - but this experience with this company is the worst customer service and experience I have ever had. First - after we booked our transfer we didnt receive a booking confirmation. So we had to call them for several days to make them to send it, but that is what it is. We were going to land at 10.20 in the morning in Geneva. 1,5 hour before we land we receive a sms/text saying that the transfer will leave at 14.30 (so over 4 hours after our flight lands!) we try to call and text back to say that this must be a mistake? But no answer. When we land at 10 we finally get a hold of a english speaking girl (I think her name was Trisha) who is probablt the most rude person I have talked to. We try to explain that it is not ok to message us such a late departure time 1,5 hour before we land, and if they could pick us up earlier, NO. Nothing to do. Then I asked for a refund, because then we have to book another way of transfer to Verbier. She says, in a very rude and rushed way that ywah that is fine, you can get a refund, so I say ok but how does it work, and she just say so I dont have time to talk to you anymore, I have other customers. So she wont talk to me anymore to let me know how we will get the refund, nor will she send a confirmation of it on email. So we call back several times, where we ask them to send the confimation email - she says in a rude way again, that she will and hangs up. We never receive this refund. The other bus (Alpybus) is fully booked, so we cant go on that one, so we have to buy a super expensive train ticket. We keep calling them for days. Finally I talk to a guy (think he is called Nigel) that is a bit more service minded (at least i thought so) and says that he will send the confimration of the full refund in an email now. But the refund wont be payed until next week (which is totally fine) We do not receive an email from them still. We try call again the day after - and now he says he need to confirm with the lady that we spoke to if this is true?! So now we have to battle with this, and argue if she said this on the phone or not. I have sent so many emails and called so many times. This was in easter (so almost 3 weeks ago) and we still havent heard back from them, nor of course received our refund!) The absolute worst customer service you could imagine.

I booked a shared transfer from Geneva to Verbier for a flight arriving at 9:05 allowing to clear the baggage hall it was implied on the booking that the tanager would leave at 10:00. As it turned out they allocated a group to our buses that was scheduled to land at 9:55! Clearly they would never make it through customs and baggage by 10:00! We eventually left the airport at 10:40 and we had landed at 8:51 so we had to wait almost 2 hours for our transfer to leave. Considering this company markets itself on reliability and punctuality I find a wait of 109 minutes unacceptable