Ancaster Group Reviews 

Bought a pre-registered i20 tech line. All completed within 2 days. Traded in my i10 for very competitive price. Very happy with the car , the customer service from all the staff at Ancaster Chistlehurst.

I bought my car from Ancaster and, when the battery needed replacing, the radio, satnav and rear camera stopped working and needed a code. Ancaster were most unhelpful. I no longer live near Bromley but they said I had to come to them so they could look up the code. I ended up making two journeys and they then said the radio was broken, which would have cost a lot to replace including connections to rear camera. I then called Nissan direct and they gave me the code, and the radio works fine.

I put my Nissan in for a recall at Bromley but have not had any paperwork to show the recall has been fixed despite two requests.

I received immaculate service from Staff "ASH" at Ancaster Hyundai Chislehurst Branch. She was phenomenal throughout the whole experience and kept me updated on every detail regarding my car.

ASH was extremely helpful, supportive, and professional, and her customer service was truly impressive. I am sure the rest of the team at Ancaster Hyundai Chislehurst Branch provides the same excellent level of service to Hyundai customers.

I would highly recommend that new employees receive training under ASH’s guidance and learn from her excellent approach to customer service.

Excellent and impressive service, Ash thank you for all your help and support!

Thanks,
Aamir Hussain

Kerri was so nice as soon as I walked in for my appointment, I had some hot chocolate whilst i waited, it didn’t take long at all, overall it was a good experience from omoda welling.

Very good at selling the vehicle and the service plan but once the latter finished and vehicle had problems, they simply don't want to know; despite vehicle being in Warranty. Their assurances and promises just haven't materialised.

This is not a comment about the Service, but a comment about the driver of one of your vans in Ealing this morning. I can’t honestly praise him enough. I was approaching a level crossing opposite Lammas Park and he pulled up in plenty of time and gave me all the time I needed to cross the road. It’s so unusual these days! Well done to your driver - he was on Northfield Avenue at 11:26am on 11 Sep, van reg ending JZE

I had a wonderful experience and all the staff here are lovely. Especially Jurie who helped me find my car and also with all the processes involved in the purchase of it .everything was stress free and he even went above and beyond to come and drop the car to my home.I am a little late writing the review as I bought my car in June .But good service stays with you and I will always remember his kindness. And the car i bought is also great!! Thank you

Very bad customer services, they were not helpfull .they were racieved Very poor customer service. The staff were not helpful and I found their attitude extremely rude and disrespectful. I also felt that I was treated unfairly and that there was a racial element to the way I was treated. Very disappointing experience.

Jessica Was absolutely amazing she helped up throughout the process
She is a great asset to this company
Despite we had a couple of issues with Ancaster she was kind enough to look after us and sort everything out
Shout out to her
Thanks Jess
Turpin xx

A few days ago, I left a plain-spoken review of my customer experience at Ancaster Heathrow located at the Clockhouse Roundabout, on Staines Road in Feltham. I had visited the branch as I had a MOT scheduled. The comment was sent thru the automated email link I had received directly from Ancaster. This was done late evening on Thursday. On Friday a.m., the following day, I received three phone calls where the number was withheld (07:59, 08:00, 08:16). As my mobile phone does not accept private calls, the Ancaster manager at the Heathrow showroom had no alternative but to call me from the Ancaster dealership office. This call took place at 08:17 and lasted approximately 35 minutes, and 48 seconds. During this extremely uncomfortable and unreasonably timed phone call, the Ancaster manager berated me for submitting an undesirable review. Moreover, he gaslit me on the atrocious experience I had received on the day of the MOT. Instead of resolving the issue, the franchise manager argued with me for not speaking to him before I sent my reply. After 18+ years of being a loyal customer and brand advocate, he also said in no uncertain terms, in the future, I should go elsewhere. This confrontational phone conversation was an egregious breach of professional boundaries, customer service standards, and data privacy (UK GDPR). As my confidential client data was misused to initiate a retaliatory personal grievance call, I called Ancaster Heathrow back during standard business hours and cancelled my service agreement plan. Feedback surveys should be used to improve service, not to make customers feel targeted or distressed.

After a test drive and agreeing a price
Manager overruled deal and sold to someone else who was in showroom
Dreadful behaviour my daughter was devastated will go elsewhere

I bought a Skoda Kodiak in February 2024 from Allams Skoda, unfortunately we have experienced intermittent issues ever since with the start-stop functionality amongst other things. I do not believe that the vehicle sold to us was fit for purpose. I had previously been dealing with Mr Baldwin but he has now left the business, when my wife brought the car in for yet another diagnostic test and repair (circa 5 weeks ago) she was dealing with a gentleman by the name of Russell but he has subsequently left the business.

Prior to picking up my car circa 3 weeks ago, I called up and asked if a gentleman by the name of Nish (to my knowledge the only senior person left in the building) would be available to discuss the ongoing issues, I was informed that he would be on site and available to speak to me and that a message would be passed to him in advance of pick up. Upon picking up the vehicle, I was told that Nish was on site but not available for the entire day and could not be interrupted. I therefore left him a dossier of documents relating to the history of the vehicle along with my mobile number and a request to phone me.

I have since followed up 5 times via Ancaster customer services in an attempt to speak with him. I have asked if someone else might speak to me and was told that nobody else could. I asked to escalate the issue and was told that no escalation route exists (really?!). I raised a complaint which fell upon deaf ears. As it stands, I feel that the level of customer service I have received is abysmal.

The service was fine under Allams and the issue was acknowledged but once it had been bought out by Ancaster the service fell off a cliff, I have been advised to contact the ombudsman as Ancaster customer services has no intention of looking into or resolving the issue.

The sales team is doing an amazing job to help customers - especially Martin.
I have to give 2 stars to the aftercare service team (service department). They are two amazing team members, but the other two are very rude and not happy to answer questions. For the question of why it is expensive, their answer is because this is our price... I think customers need a better explanation of why they need to pay that much. Another Nissan service replaced me for 5 times cheaper.
Do not try to contact the after-sales manager, as you will receive a generic email, and if you reply, you will never receive a response. Contacting the general Ancaster service, you will only hear that they are apologising and that they will deal with this internally.
You can buy a car there, but use a different service department.

WENT TO ANCASTER WELLING JACK WHATSON SALES PERSON SPOKE TO ME HE DID NOT HAVE TIME FOR ME I ARSK ABOUT A JAECOO 7 HE COULD NOT ANSWER QUESTION ABOUT THE CAR DID NOT SEAM INTERESTED ABOUT ME BUYING A CAR SO I WILL BE GOING TO ANOUTER DEALER YOUR LOSS

Had a great experience buying my grandads car. Esme was super helpful. Would highly recommend this place

I have been a customer with the Dacia Service Team at Ancaster Dartford. Recently, I needed to replace my Dacia car and Nick and his team provided a service excellent in trying to assist me to source a replacement car. Unfortunately they did not have anything suitable available to meet my requirements and quick timeframe, but I am very happy to recommend their communications and services. I have been lucky to source a new Dacia vehicle with another approved dealer, but I will continue to rely on the Dartford Team for my ongoing after service requirements. Thank you Nick, regards KC

Working with Scott was very easy. He quickly found what I was looking for, was very helpful in arranging the right deal and was efficient with all of the arrangements. A real professional!

I was greeted so nicely by the staff on my arrival. The staff new all the answer to my questions, I was walked and talked through the whole process with a wonderful cup of coffee in hand. I can honestly say they were all amazing. I will be recommending this showroom to everyone. I could not fault their process.
Thank you all so so much for help.