Had an overall great experience with thl. Got upgraded to a 6 berth maui, which was nice. Timo at Christchurch was very accommodating & nice upon vehicle return. Would use thl again on our future trip... Toon meer

Locatie
Wijzig locatie159 Orchard Road, Harewood, 8053 Christchurch Airport, North Island, NZ
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Being 70 plus years we thought having selected the 4 berth motorhome would have been large enough and comfortable. Having another bed above us was too confined when getting up during the night for t... Toon meer
Bedrijf heeft geantwoord
Waited an hour for our van to be ready, they admitted we had been overlooked. Photos of the previous damages in the report for the van before she left were for a different van. Gas hob stove top... Toon meer
Bedrijf heeft geantwoord
Our experience was amazing, the motorhome had everything we needed to feel comfortable, warm, and cozy. The app thl helped us to find the best spots to stay (paid and free). We had a minimum acci... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Take the ultimate adventure with Apollo, thl’s flagship rental brand. With the most extensive and diverse fleet, Apollo has an unrivalled selection of options to suit every traveller’s unique style and needs. Apollo offers a motorhome for every kind of traveller and every kind of journey. Whether it’s a family making memories at a favourite holiday park, a couple chasing a romantic escape, or friends embarking on a bucket-list road trip; Apollo has the right motorhome to match the moment.
Contactgegevens
159 Orchard Road, Harewood, 8053, Christchurch Airport, North Island, Nieuw-Zeeland
- 0800 845 222
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Antwoord van Apollo Motorhome Holidays - Christchurch
Bald tires and multiple van issues
The list of issues the needed fixing are as follows.
- Hot water did not get hot , no shower or hot water to wash up
-The stove top only had one burner that works.
- the side sliding door will not open
- toilet door jams
- chip in windscreen on driver's side.
- we have been given a vehicle with a bald tire that has been changed for the spare. So we don't have a safe spare tire .
We had three visits to a mechanic which had wasted our holiday time.
We have paid $10k and taken out full insurance with roadside assistance and we are still had no resolution after 10 days.
There was not sink plug which we have replaced ourselves
The electric heater did not work so we have purchased another at our cost.
We were rushed through the handover at Christchurch and didn't get to see a condition report until after we left the branch.
We were told that this vehicle was an upgrade however we feel it is not it is a lemon.
We are extremely unhappy for our loss of enjoyment of our holiday experience.

Antwoord van Apollo Motorhome Holidays - Christchurch
We had a great trip
We had a great trip. The vehicle allowed a to be independent and to search out places other than the main highly visited popular locations.
Our only suggestion is to add usb connection points inside the vehicle for charging phones etc on the go and not have to wait until we were on powered sites.
Other than that - great. Can highly recommend the camper.
Thanks team.

Antwoord van Apollo Motorhome Holidays - Christchurch

Antwoord van Apollo Motorhome Holidays - Christchurch

Antwoord van Apollo Motorhome Holidays - Christchurch

Antwoord van Apollo Motorhome Holidays - Christchurch

Antwoord van Apollo Motorhome Holidays - Christchurch
approximately 3 and a…
The pick up took approximately 3 and a half hours after phoning to say I would be there at lunch time. I had intended to get a 4 person Britz Euro which I believe would be smaller. Rolling over the Hundrlees to reach Kiakoura in the dark was a bad start and then realising that there was bedding for 6 when I stated 2 people would be in it plus our Dog. The reception person was surprised we had a dog, I said read your emails. So standing outside with dog and a lot of stuff as we where returning to Picton to see friends after living in the Sounds for 10 years, was not pleasant. Then to be told 3 or 4 times it will be ready in 20 minutes was dishonest. The Camper was dirty in areas that needed scrubbing not a wipe with a rag such as around the cooker and corners all over the van. The rattling of crockery was ridiculous and ended up wrapping them in blankets and placing up the top. It’s the 3rd time hiring from various companies and you rate the worst. I hope this doesn’t offend you except you asked so I am replying honestly. The last 3 nights we stayed in motels that we knew as have travelled the road many times. The slats in the middle bed where all over the place and it was not a simple thing to use. One plus the engine was good except I found it a bit petty charging the diesel KMs after receiving the amount that was paid up front.

Antwoord van Apollo Motorhome Holidays - Christchurch

Antwoord van Apollo Motorhome Holidays - Christchurch
Really great service from up lift to return
Really good service from up lift to return, staff all very helpful and friendly. We had a windscreen crack on the second day and we received a very quick response with regular updates to sort it. Arrangements made for replacement windscreen booked in two days and when we arrived it was replaced within 2 hours. Picking the van up in Christchurch was straightforward from the airport and we were on the road within an hour. Van was in very good condition and very comfortable.

Antwoord van Apollo Motorhome Holidays - Christchurch
The car is very reliable
The car is very reliable, location is slightly far from the airport and staff are friendly

Antwoord van Apollo Motorhome Holidays - Christchurch
We really loved our RV holiday
We really loved our RV holiday. The flexibility of taking your home with you is great. On occasion we put the kettle on or cooked a meal whilst enjoying a lovely view or location. Yes it took a day or so to get into a routine but once set up, it was a great way to get around. Attention to detail on design and amenities makes it easy to drive, set up, store things and live in.

Antwoord van Apollo Motorhome Holidays - Christchurch
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.





