Aqara Shop Reviews 

I placed order on sat, and this is end of wed, the product is not even sent.

The G4 Doorbell was great for me but had a hardware failure (screw stripped when swapping out batteries). The support team were fantastic in getting me back in a working position and I cannot thank them enough.

I am a big fan of their smart doorbells. Especially as they offer a reduced free cloud service, which makes them more interesting than Ring. But: after using that cam without any problems for two years, I was abroad and in this time, my batteries went completely dead.

I was first notified by countless motion detection’s without any motions in front of the door, and a flickering live view, also indicating that the battery is dying. After returning from abroad, I instantly changed the batteries, but since this day I no longer get into the live view.

The camera now is dead due to the batteries running out of power. I contacted support, but after my camera is more than two years old they declined any service. I mean: what good does a battery powered device do if you can’t even let it run out of power? Imagine your car would die after you run out of fuel once.

Made multiple orders over a 12 month period, products always arrived on time and well packaged. Recently, Royal Mail damaged a parcel and lost an item from the package, I contacted Aqara UK Shop and they replaced it immediately. Fantastic customer service.

Stay clear of the E1 Smart TRV's. They continuously break due to hot/cold fluctuations making the plastic go brittle. Whilst they are covered by warranty, eventually this warranty will run out leaving you high and dry. This company's answer to this problem is simply 'buy more devices from us'. No thanks, I have spent hundreds of pounds already on this technology and will now be looking for an alternative brand of device that is more reliable and has a better provision of aftercare. STAY AWAY.

Incredible customer service from Aqara UK. The guys, Jake and Matt, were super helpful with my issue. Unfortunately, after 1.5 years I had an issue with my product. I provided a video of its behaviour and they sent a replacement the next day even though it's been 1.5 years. Very impressed with this after sale service. I shall be buying Aqara products again with support like this. Highly recommend.

We have 4 roller blinds. They’re generally very good (atleast once we drilled the bracket into the walls).

1 was experience a fault where it kept disconnecting from the Hub. Jake Dugmore In customer support has been great, very quickly sending a return label, throughly testing to find the fault, and sending a replacement once confirmed.

Very happy overall

Ordered our full CCTV through them, 4 cameras, door bell, smoke alarms and a few other bits, across a couple of orders. All arrived super fast, everything has been working faultlessly since.

This company appears to have no stock control whatsoever. If you order anything on backorder, if/when you might receive your order is as much of a mystery to them as it will be to you. They're good at responding to emails, but the contents will be a work of fiction. Whether they give you an imaginary delivery date, tell you that stock is expected "soon", or that they're unable to give you any useful information at all seems to be done by rolling a dice. I made the mistake of believing a reply saying they were about to get stock of a product and placing an order for it. How stupid do I feel, seeing that order stuck on "Processing" a week later where my first order has been for well over a month.
You call them with a sales enquiry? Leave an answerphone message. You need technical support? Leave a message. The one time I've been able to speak to a human, he helpfully told me my order was on a boat somewhere and suggested I sign up for their newsletter for order updates! You want an Aqara order you'll actually receive? Use Amazon and don't waste your time with these people.

Customer service ok, products are bad. GU10 lightbulbs keep turning off, saying 'overheating', warm to the touch. They work just fine when used as unconnected bulbs but then they can't be controlled via any apps.
Constant connection issues.
Firmware update takes 30 minutes per bulb.
Truly disappointing experience, lot of money wasted.
I'll replace with HUE, with which I have never had any bad experience.

Item was due to be delivered last Friday and was left outside by royal mail and not there when I returned. I contacted Aqara to update the above and was told their contact who deals with this are on Monday and would call me then.
On Monday I had no contact so called Aqara again to be told it will be forwarded on and I would be called back asap. Now over a week has passed and still no contact.

Very poor service and no product or refund.

Avis test – Sonnette G410
Après seulement 4 jours d’exposition à la pluie, l’image de la caméra est devenue trouble.
J’ai contacté le SAV, qui a demandé des informations et a répondu assez rapidement.
J’attends maintenant de voir comment la prise en charge va se dérouler et je publierai la suite de mon retour d’expérience.

As the official UK distributor of Aqara products, they provide outstanding service with same-day shipping. The team is highly knowledgeable and always available to provide the support you need.

I highly recommend them to anyone looking for Aqara products.

⭐️ Very disappointed – parcel never arrived and no support from Aqara

I ordered from Aqara but never received my parcel. They claimed it was delivered while I was at work, yet the only “evidence” was a photo of an envelope — no signature, no delivery confirmation, and no one at home to receive it.

Despite multiple attempts to resolve the issue, customer service offered no meaningful assistance, only repeating that the parcel was “successfully delivered.”

I never authorised any Safeplace, and nothing was left at my property. It’s unacceptable that Aqara considers this order fulfilled when I clearly never received the goods.

I’ve now had to pursue legal action to recover my payment, as Aqara has refused to take responsibility. A very disappointing experience from a brand I expected to be professional and trustworthy.