Good for businesses, wide range of quality products and fairly quick delivery for in stock products. Ordered many times in the past couple of years and if rarely had any issues with an order, then it... Toon meer
Bedrijf heeft geantwoord
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Purchased Trajan Safety Hikers, Arco cut resistant gloves and some workwear/cold weather wear. I ordered standard delivery but it arrived next day, so it was a day early. The boots are comfy... Toon meer
Bedrijf heeft geantwoord
Avonmouth branch waste of time. staff lazy 2 memebers dealing with 1 customer 1 lady working. Not great order said it was delivered 2 days ago nothing in store. Contacted customer services who said do... Toon meer
Bedrijf heeft geantwoord
Having placed an order on the 20th of December I am no wiser as to delivery date. Raised a ticket (3470794) four days ago , they promise to respond within 48 hrs, I still have no response. I see th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The UK's only integrated services and safety products business. As experts in safety, we understand that each business faces its own unique and complex challenges. In order to manage workplace health and safety, it’s important to have the right partner to help you identify, monitor and reduce the risk associated with workplace hazards. People are the lifeblood of any business, and it is our core purpose to keep them safe at work. For us, safety means so much more than delivering products or services. It's about delivering strategic, joined-up safety solutions that help you manage, mitigate and reduce risk at every step.
Contactgegevens
Arco Ltd, HU1 1RD, Hull, Verenigd Koninkrijk
- 0330 390 2050
- customer.services@support.arco.co.uk
- www.arco.co.uk
3,4
Gemiddeld
371 reviews
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Good business model, poor customer service
The company does something very well like the website, access to safety experts and range of products. they do make themselves difficult to deal with, I have been trying to promote them within our company as they have the best range, but time and again they shoot themselves in the foot. Overcharging on products compared to the opposition, charging £20 for returns on faulty goods, sending incorrect products (meant for another customer) then never bothering to collect the return.
They have a great range, good access to experts and nice people but they need to sort out the broader customer service issues
1 januari 2023
Review zonder uitnodiging
Antwoord van Arco Ltd
Hi Mike,
Thanks for the review, though I'm sorry to hear that you have had a negative experience with a return.
Unfortunately, the item in question is not stocked by Arco, with return fees set by the manufacturer. We are currently looking at ways we can improve visibility of any return charges and hope to have something implemented soon.
If you have any outstanding enquiries, please contact our complaints team (complaints@arco.co.uk) who are aware of this review.
On a positive front, I'm glad to hear that you are happy with our product range and expertise.
Thanks again,
Luke - Customer Insight Manager
I always receive the ordered items on…
I always receive the ordered items on time and quickly.
If something is out of stock, they will notify you immediately and send continuous updates about the delivery
6 januari 2023
Review zonder uitnodiging
Antwoord van Arco Ltd
Hi Dora,
Thanks for taking the time out to leave this review. We really appreciate it and are very happy to hear of your positive experiences!
Luke - Customer Insight Manager
Breaking the 14 day online return
Order some expensive snickers trouser from here which was too small and arco wanted to charge me 20% to return the item. This is breaking the online consumer act which states 14 days right to cancel. Avoid at all costs , trading standards will be getting involved
19 december 2022
Review zonder uitnodiging
Antwoord van Arco Ltd
Hi Neil,
Thanks for the feedback- I believe you are currently in discussion with our complaints team regarding this.
As outlined in the order confirmation, the trousers ordered were a non-stocked product and are dispatched directly from the manufacturer. The product is not covered under our standard return terms and conditions, with return costs being set by the manufacturer.
I'm sorry that this was not as clear as it could have been. I'll look into ways that we can improve visibility of any charges.
As a note, we do not have any return charges for 'stocked' product at Arco.
Luke - Customer Insight Manager
Excellent website and Company.
Excellent website. Orders are here usually within 2 days. They deal with any issues immediately and the Chat facility is really good. Really happy with the service and quality of items.
2 november 2022
Review zonder uitnodiging
Antwoord van Arco Ltd
Thanks for the kind review, Shaun. We really appreciate it!
Luke - Customer Insight Manager
My grandson had 2 pairs or workwear…
My grandson had 2 pairs or workwear trousers fro ARCO at a cost of £113 per pair. The quality of the trousers were dreadful seams on both pairs opened the label seams opened ant the metal button on one pair fell off . When I complained was told it was normal wear ant tear on trousers that were only worn one one week the other the next week. So we’re in fact less than 3 months old in total wearing time. Would not replace or refund as said it was normal. The price of these trousers was disgraceful for the quality . They were not fit for purpose and I will be referring them to trading standards.I do not recommend this company.
1 oktober 2022
Review zonder uitnodiging
Antwoord van Arco Ltd
Hi Denise,
I am very sorry to hear about this.
We'd love to be able to investigate this in more detail, but as highlighted by our complaints team, I'm afraid we are unable to complete the investigation without proof of purchase from Arco. This is required to not only confirm purchase date and product, but also refund payment, if required.
The images provided display heavy usage and damage, but we will be happy to return the product to investigate more closely (once proof of purchase has been confirmed). We'd also like to support your grandson to ensure he is using the correct product for the environment he works in. These expensive trousers may not be required, and there may be a harder-wearing more affordable product available.
I hope we can work together to resolve this quickly.
Luke - Customer Insight Manager
Excellent ordering experience
Excellent experience of ordering with Arco. Order was processed quickly and items arrived on time.
10 augustus 2022
Review zonder uitnodiging
Antwoord van Arco Ltd
Thanks for the positive review, Julie.
I'm very happy to hear that you had an excellent experience with us.
Please don't hesitate to get in touch if we can help with anything else.
Thanks,
Luke - Customer Insight Manager
Very helpful staff especially a staff…
Very helpful staff especially a staff member called “ Chris “ went out of their way to get the goods I needed, well worth the 30 mins drive to get there.
11 augustus 2022
Review zonder uitnodiging
Antwoord van Arco Ltd
Hi Alan,
Thanks for the positive review.
I'm very happy to hear that you had a good experience in one of our safety stores. I'll try locate the colleague you have mentioned and pass on this great feedback!
Thanks again,
Luke - Customer Insight Manager
Very hassle free place to get your…
Very hassle free place to get your snicker pants in & out in 10 mins ready for your days work no messing about
11 augustus 2022
Review zonder uitnodiging
Antwoord van Arco Ltd
Thanks Neil! This is really great to hear.
Luke - Customer Insight Manager
Continuous Great Service
I've worked with Arco for a few companies now and I've found their service to be impeccable and their staff are first rate. Fantastic E-Procurement implementation team.
2 augustus 2022
Review zonder uitnodiging
Antwoord van Arco Ltd
This is so great to hear.
Thanks for sharing and for continuing to work with us!
Luke - Customer Insight Manager
Antwoord van Arco Ltd
Thanks for the review, Lindsey.
It's great to hear that you are having a good web experience, following the recent update/upgrade.
Luke - Customer Insight Manager
Excellent customer service
I purchased some safety trainers from here and they really rubbed my feet so bad that all my toenails were bruised. I took the trainers back and the customer service I got from a guy called Chris was absolutely superb, he changed them no problem and gave me some great advice on a replacement purchase!
Thank you Chris, best customer service I’ve had for a very long time!
20 juli 2022
Review zonder uitnodiging
Antwoord van Arco Ltd
Hi Gary,
Thanks for the review.
I'm sorry to hear that you had issues with the first pair of safety trainers. A full investigation into the footwear will take place on this side, to ensure there are no faults in design.
I'm happy to hear that my colleague was able to help you find an alternative style and that you received a great service experience.
If we can help with anything else, please don't hesitate to contact us.
Thanks,
Luke - Customer Insight Manager
Good friendly experience
Good friendly experience, really helpful and have worked together to get the perfect system that works for us.
20 juli 2022
Review zonder uitnodiging
Antwoord van Arco Ltd
Hi Zoe,
Thanks for the positive review!
This is great to hear and we hope you continue to receive good/friendly experiences with us.
Thanks again,
Luke - Customer Insight Manager
Excellent service
Excellent service, fast delivery. Great products.
6 juli 2022
Review zonder uitnodiging
Antwoord van Arco Ltd
Hi Mark,
Thanks for taking the time to leave this positive review - we really appreciate it.
I'm very happy to hear you are having good experiences with us and we will ensure these continue.
Thanks again,
Luke - Customer Insight Manager
Always fast and good delivery
Always fast and good delivery, great product range. Excelent price.
28 juni 2022
Review zonder uitnodiging
Antwoord van Arco Ltd
We are very happy to hear it. Thanks for taking the time to leave this review!
Luke - Customer Insight Manager
Online Ordering
I use the Arco website to place orders for the company i work for, despite some glitches where you have to be pin point precise when selecting a page number the website is very easy to use once you have your details set up.
There customer service team is the best i have encountered as well, they will endeavour to fulfil your query and when they say they will call you back they really do and without having to wait all day, overall a great experience purchasing through them.
21 juni 2022
Review zonder uitnodiging
Antwoord van Arco Ltd
Thanks for the review, David!
I'm happy to hear that our service team are providing a great experience. In the event you experience anymore issues on the website, please don't hesitate to get in touch. We will do everything we can to fix the issue.
Thanks again,
Luke - Customer Insight Manager
We often use watford branch and…
We often use watford branch and recently needed some specialist climbing gear at short notice. The staff in branch went out of their way to help and to get it arranged as quickly as possible great staff great service
13 juni 2022
Review zonder uitnodiging
Antwoord van Arco Ltd
Thanks for the review, Matt! This is great to hear.
I'll pass on your comments to the Watford Store.
Thanks,
Luke - Customer Insight Manager
I always buy work wear with embroided…
I always buy work wear with embroided logo from Arco, it is great value for money, wears and washes well, some staff are wearing polo shirts that are 8 years old!
I did have a problem in that I was sent the wrong sized shorts, but it was quickly sorted and right size were sent.
13 juni 2022
Review zonder uitnodiging
Antwoord van Arco Ltd
Thanks for the kind review! I'm happy to hear that you are getting good value for money.
We are sorry to hear about the incorrectly sized short, but are glad that this was resolved quickly.
Luke - Customer Insight Manager
Poor quality & service
Delivery times attrocious (ordered in Feb, still waiting in June for half the order).
Non-branded items poor quality despite not being the 'cheap' options.
Branding of items has been poor (heat seals incorrect, embroidery faulty on one item - returned nearly a month ago and not heard back since).
Prices expensive as standard but the 30% off quarterly events make them reasonable price.
Customer service poor - general lack of communication and information given is often not correct. E.g. when order was placed we were told middle of April for completion which has been pushed back again and again but you don't find out until you chase.
8 juni 2022
Review zonder uitnodiging
Antwoord van Arco Ltd
Hi Sam,
I'm so sorry to hear of your poor experience with us.
We'd love the opportunity to resolve this for you and properly investigate where this has gone wrong.
We need to ensure that the root cause of the issues is fixed, and any product quality issues are addressed, as well as ensuring that your original enquiry has been answered or delivered in full.
If you could send some detail to complaints@arco.co.uk, we will investigate as a priority. I'll update the team, so they are aware of this review and are expecting further detail.
Thanks for your support,
Luke - Customer Insight Manager
Useful.
Love this place, I tend to buy Trojan and Snickers items through the year and the quality is awesome
Staff are helpful when I go in, always find what I need in time.
Plus you can customise your stuff with embroidery!!
Rather shop here than Screwfix or B&Q, definitely my go-to
6 juni 2022
Review zonder uitnodiging
Antwoord van Arco Ltd
Thanks so much for the review, Reth.
I'm very happy to hear that you are having good experiences with us.
We also have a customer service team who can be contacted via phone, email and live chat, if you are unable to attend one of our stores!
Thanks again,
Luke - Customer Insight Manager
ordered 2 pairs of safety boots, 2 months later....
ordered 2 pairs of safety boots, 1 x 11 and 1 x 8. received 2 size 11's 1 month later, rang up to return one and enquire about the size 8's. weeks later another 2 size 11's turned up. then the following week 2 size 8's ! i now have to arrange for 3 pairs of boots to be returned and this has been going on for 2 months. I ordered a pair of size 8's from screwfix and they were here the following day !
30 mei 2022
Review zonder uitnodiging
Antwoord van Arco Ltd
Hi PJ,
I'm sorry to hear that you have had a poor experience with us.
I have asked our complaints team to carry out a full investigation as to why this has gone wrong and how we can eliminate any chance of this recurring.
I can see that a return has been raised for some of the items and we will ensure this is resolved for you in full.
Thanks,
Luke - Customer Insight Manager
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