These were my first ever pairs of prescription glasses as I've only just been diagnosed with short-sightedness. My friend recommend Arlo Wolf as it would save me money instead of paying for overpriced... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The try at home was fast, but to send me a reading glasses it has been very slow... it has been 3 weeks (ordered 13th Sep, now 4th Oct) and I still didn't receive them. If there was a backlog, or if l... Toon meer
Bedrijf heeft geantwoord
Good range of styles, great that you can try on prior to ordering. The online ordering process could be clearer and I would advise calling if your prescription is anything other than normal. Mine w... Toon meer
Bedrijf heeft geantwoord
Purchased a few pairs of prescription glasses from Arlo Wolf. Quality for the price is excellent. What makes me want to go back is the excellent customer service. Matt is always great and responds... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Our vision is clear: stylish and affordable eyewear direct to you. Try Before You Buy - Multi-Purchase Offers - You Buy, We Donate
Contactgegevens
Stanley Road 38, M16 8HS, Manchester, Verenigd Koninkrijk
- 01619157161
- info@arlowolf.com
- www.arlowolf.com
3,8
Goed
404 reviews
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Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Really great try before you buy but packaging on prescription delivery needs improving
Really great try before you buy service and great glasses when I ordered. The only thing I would say was my prescription glasses arrived through the letter box in a cloth case only packaged in a paper envelope. I’m surprised they got to me in one piece. No fragile sign, no protection at all. So I would recommend improving the packaging to prevent damage, especially when the boxes you send the try before you buy glasses in are very sturdy.
20 december 2022
Really disappointing
Glasses are too big so fall off when I look down and the lenses are for distance when I wanted reading glasses. Very disappointed
17 december 2022
Antwoord van Arlo Wolf Eyewear
Hi. Thanks for your review and I am sorry to hear that you are disappointed with your order. I can see that you have contacted customer services since leaving a review and they have responded to you. In terms of sizing, glasses will often need adjusting so they sit and grip correctly. As we are an online company and everyone has different size and shapes faces we cannot send glasses out which always fit perfectly first time. Glasses can be adjusted at home and we have a guide which we can provide.
Amazing service
Amazing service! My glasses arrived promptly and the quality of the glasses are high plus the price is very reasonable. I will definitely be purchasing from them again, thank you!
16 december 2022
Antwoord van Arlo Wolf Eyewear
Thanks for your feedback!
Wouldn't get my glasses anywhere else !!
I get all my glasses with arlo wolf and they are always first class service. Great quality and always go above and beyond to make sure you are happy 😊
30 november 2022
Antwoord van Arlo Wolf Eyewear
Thanks so much for your review!
Lovely glasses
Lovely glasses, great service. The try before you buy is really useful. There was an issue with my prescription & it was resolved quickly. Definitely recommended.
16 oktober 2022
Antwoord van Arlo Wolf Eyewear
Thanks for your review!
No response, or update for status
Order has been left processing since September 27th. Still no update. Mail sent to check for update and no response.
27 september 2022
Antwoord van Arlo Wolf Eyewear
Hi there. I'm sorry to hear of your negative experience. Unfortunately, some orders placed around that time were affected by Royal Mail strikes which delayed dispatch and created internal delays. I have checked our records and we received your email on Sunday 9th October at 19:16. We responded on Monday 10th October at 17:10. Perhaps this went to junk mail. Your order was dispatched on Wednesday 12th October.
Happy with the experience
Happy with the experience. Easy to use trial service and pricing for two pairs of varifocals was good value.
18 september 2022
Antwoord van Arlo Wolf Eyewear
Thanks for your review!
As a returning customer I can’t fault…
As a returning customer I can’t fault them, great glasses and great service!
7 september 2022
Antwoord van Arlo Wolf Eyewear
Thanks for your feedback!
Top service
Great customer service and glasses were delivered quickly and are high quality.
25 augustus 2022
Antwoord van Arlo Wolf Eyewear
Thanks for your comments!
Nice glasses
Nice glasses, supplied very quickly, second time I have purchased glasses from them, very happy.
25 augustus 2022
Antwoord van Arlo Wolf Eyewear
Thanks for your feedback!
A+++ stylish & fast delivery!
A+++ stylish glasses, great prices, fast delivery...very impressed! Would definitely use Arlo Wolf again.
7 augustus 2022
Antwoord van Arlo Wolf Eyewear
Thanks for your review!
Still haven’t received them….
2 augustus 2022
Antwoord van Arlo Wolf Eyewear
Hi. Thanks for your review. Can you email your order number to info@arlowolf.com and we can take a look into this for you.
I love the idea in trying out frames…
I love the idea in trying out frames before buying them. Service were brilliant and quick after ordering. Will use them again.
24 juli 2022
Helpful quality service
Good quality stuff - and very attentive staff when I had problems adjusting to my new prescriptions. A real quality online experience - I would recommend.
11 juli 2022
Antwoord van Arlo Wolf Eyewear
Thanks so much!
I had no idea how overwhelming choosing…
I had no idea how overwhelming choosing a pair of glasses could be! I tried so many different places spending hours in shops trying them on. Arlo wolf made things really easy. I used the try before you buy service and it was really easy. As a first time glasses wearer I found the whole process really easy. The customer service was really helpful aswell. Really friendly and helpful.
I would 100% recommend!
31 mei 2022
Antwoord van Arlo Wolf Eyewear
Thanks for your review! Your feedback is very much appreciated!
Won’t go anywhere else
Quick, efficient service as always. Really good quality. See you again next year…
24 mei 2022
Antwoord van Arlo Wolf Eyewear
Thank you for the feedback!
Stunning sunglasses
After finding out I recently need to start wearing prescription glasses I've been struggling in the sunny weather. Needing my prescription glasses to see but having to constantly switch between my sunglasses and normal glasses. My friend recommended Arlo Wolf for being really reasonably priced. I went for the Brooklyn Sun glasses in gold and was a little apprehensive of how they'd look when they arrived, however I can confirm they are absolutely stunning and look very expensive. The whole process from start to finish was so easy, I purchased the glasses, uploaded my prescription certificate after purchase and within 2 weeks had my new prescription sunglasses. Do not hesitate to purchase, I am in love!
2 mei 2022
Antwoord van Arlo Wolf Eyewear
Thanks so much for your review! We are so pleased to hear how happy you are with your new sunglasses!
Purchased glasses from here really…
Purchased glasses from here really great quality frames and lenses. Also had sunglasses which look really stylish!
10 april 2022
Antwoord van Arlo Wolf Eyewear
Thanks for your review, it's very much appreciated!
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