Aspull Domestics Reviews 3

Engineer was really nice but having taken off oven door and looked inside told us we needed a new fan and possible element as most probably damaged. Then received a call from the office with a quote of £160 to repair minus the £30 charged to tell us what was wrong with it however can't get part at the moment could take days, weeks or months. Then provided with a quote of £240 plus fitting for new oven. Following a further inspection by someone else not at this company seems all that was needed is a good clean of the fan & guess what working like new. Telephoned their office to complain and I have to say the girl my husband spoke to was far from professional and if handled our complaint better may have avoided this appauling review!

Had a heating issue with my oven and needed it fixing ASAP. I called them on a Tuesday and they had an engineer out to me on Thursday at 9am. Within 10 minutes the oven was stripped down and a list of replacement parts were discussed prior to fitting. A further 10 minutes later the oven was reinstalled and in fully working order! I would definitely recommend as this saved me from buying a brand new oven. Brilliant!

We arranged this company to supply and fit an oven for a very elderly, disabled friend. It has been a headache from day 1.

#They originally tried to charge them £40 more than the ticket price as they hadn't changed the prices from during lockdown, despite it being roughly a week between us visiting and phoning to pay.

#The day it was to be fitted, they had arranged a gas engineer to come in the morning to cap the gas from their gas cooker. They were then going to install the new cooker in the afternoon. No gas engineer arrived, and the fitter turned up in the afternoon, stated it couldn't be fitted without being hardwired into the mains (which was done; he just didn't look), talked down to the elderly lady, then left. The staff told us they had cancelled the gas engineer as the job couldn't be done (BEFORE their staff had been out to check).

#An electrician was booked to corroborate that the hard wiring was in fact, in place, and safe in the place it was in. They removed a 2.5mm cable from the back box that was the incorrect size cable for the cooker, leaving the job requiring the gas capping off, and a 6mm cable fitted into the back box from the oven, which is what AD have explained they do to install an oven .

#We were told AD would refund the £55 install cost as they "couldn't" do it. Split between the 2 cards used for payment, they refunded each £22.50. Only when questioned was the rest of the money refunded (it's lucky we are there to help the elderly lady, and noticed).

#AD booked the gas engineer for a different day, and an electrician to install it. The man that had originally said the job couldn't be done brought their oven that morning, dumped it in their (extremely tiny) kitchen, once again had an attitude with the elderly lady, then left, leaving them no access to their kitchen to make a brew, food, or access to the back garden to let the dog out. The gas engineer kindly moved it when he came to cap off the gas so they could access their kitchen.

#The electrician then came, and used a 6mm cable to wire the cooker into the back box (exactly what the staff at AD would have done to install it, except we were told they "couldn't"). He was lovely, and left his details so they could use him for future jobs.

#The elderly lady is now worried about complaining about the man who talked down to her, as she is afraid of "repercussions". *I* know that won't be a problem, but she is very elderly, disabled, living with an older disabled daughter on their own. Her feelings are valid, even if unfounded. The owner of AD said it's disgusting to imply such a thing, completely invalidating the elderly ladies' feelings.

#The owner of AD refused to listen to my myriad of complaints, completely shut me down, and got quite aggressive on the phone, seemingly taking the issues raised very personally.

For whatever reason, the company refused to complete the job booked and paid for, and cost the elderly lady a further £25 unnecessarily. She relies on help from others, and I think they deserve the £25 refunded that shouldn't have needed paying in the first place. The elderly lady can't deal with these things herself, and it's deplorable that she is being cheated out of her money in such a vulnerable state, and doesn't feel safe with certain workers whilst in her own home. I feel all that's required of the staff member is a bit of work on their 'bedside manner', especially when dealing with vulnerable people.