Assouline Publishing Reviews 11

Purtroppo devo esprimere la mia delusione per la qualità del servizio clienti dell’editore. Nonostante abbia fornito foto e video che mostrano chiaramente un difetto di produzione del libro, non si sono minimamente adoperati per offrire una soluzione, né una sostituzione né alcuna proposta alternativa.
Per un marchio che si presenta come casa editrice di lusso, ci si aspetterebbe un livello di assistenza molto più alto e una maggiore attenzione al cliente. Ricevere un prodotto difettoso e non trovare alcuna disponibilità a gestire il problema è stato estremamente deludente.

I never leave reviews, but after my experience with Assouline I thought I should prevent anyone else from having the same experience. I have seriously never experienced worse customer service. Without even discussing the initial issues I had with shipping (after paying an arm and a leg for shipping) that they neglected to provide any assistance on, the customer service I was met with when trying to return this item was the absolute worst I’ve ever had. While it states online that they allow exchanges of their books, what they don’t tell you is that you have to pay for your own shipping because they do not provide a shipping label (which ended up being nearly $50 for such an expensive package). Additionally, they are unresponsive and unhelpful when they do respond. After I finally got ahold of them (nearly 2 weeks after I received my package) and was able to send my return, they took 2 more weeks to send me my in store credit after my return arrived at their warehouse. They were not understanding in the slightest when I asked for assistance and continually made excuses for why they hadn’t sent me my store credit, despite the fact that they could see that my package had arrived at their facility. I will absolutely never be giving them my business again and recommend everyone else does the same. They charge absurd prices for mediocre products and horrendous customer service, and they don’t deserve a single penny.

No response, I have queries for their service but there is no customer service.

Worst customer service ever. So rude.
It's been over 4 months now and still no reply from any customer service department. Truly shocking. I like the books nut not the people. I now don't order from them and order from Flannels or Selfridges so I don't have to deal with them or pay the €35 postage fee. Utter shambles of a company, So rude. I have emailed, Instagram Direct Message and through the website contact us section. No reply.

Ho chiesto al sevizio assistenza quattro confezioni per quattro ordini che comprendessero più libri ognuno. Mi hanno risposto in modo molto maleducato. Pessimi!

Dreadful customer service. No replies to my emails regarding my order. Been over a month. Shocking. Books are nice but customer service is terrible. I am very angry. Don't care about customer'.

Over rated books by an over rated publisher
Often sold as coffeetable books
Looks nice but no content
Overpriced books by a no good publisher

Used assouline in 2019 and my next orders came around late last year and this month as well. It’s great to see they have made significant changes to the shop and to their books as well. Though my last order came a little late but Its astonishing to see the change they have made and hopefully they can see this to be more better most especially with the home deliveries

Purchase gift book for wife as gift. Realized that I had purchased it previously. Returned the unopened book for credit as they do not provide refunds. After several inquiries and confirmation the book was received I have gotten no response. Phone calls reach voice mail, again with no response. Customer service non existent!

I purchased 2 books for Christmas back in November 27th. It took weeks for them to ship out the order. I had to contact them to even get the order shipped.
The books came in on 12/15 and one was damaged. I immediately sent email regarding damaged book. They advised I had to send back the damaged book and they would send me a new book. So I sent the book back on 12/17. It’s now Jan 2nd. The last email sent from them was on 12/17 stating they would send out a new book. That never happened. No new book, and no more responses from the company except computer generated generic responses letting me know they got my emails. Clearly, they don’t care too much about their customers or the products they send out. Sad because I really loved their books.

Maison Assouline.. Beauty is certainly in the eye of every beholder entering this magnificent Book and gift store...

Along from Fortnum and Mason and not too far from BAFTA, on Piccadilly, London, Maison Assouline sits perfectly placed for the likes of anyone with a creative, innovative, brilliant, inquisitive and colourful mind...anyone wanting that which you can't find anywhere else, is here.

Books, Books and more Phenomenal Books, all displayed beautifully and separately, slightly breathtaking and you'll want them all...

Notable currently is NEW YORK BY NEW YORK... buy it, you won't be disappointed.
Travel books, BLUE COAST and CAPRI...lovely, lovely photography..

And, their book stands...forget the coffee table book...the book stands from Assouline totally replace them...

Here you can browse, lose yourself in other world's and purchase if you can...the prices are high, the books an investment...and if not, feed your brain and colour your mind......