Avantree Reviews 48

I had purchased the Avantree Bluetooth transmitter model BTTC-500 back in 2020. I did have my purchase order number from Amazon. Worked great until about a week ago. Did some research online and was not able to find a solution. Contacted Avantree by way of chat. Was asked to call as issue was too complex to resolve by chat. I called and spoke with a Janice. She identified the problem. I had to purchase a $10 optical cable in order to use a different type of connection to connect the Avantree transmitter to my TV set. I connected using the new cable. Had to call back as the issue was not resolved. Janice guided me through a process to connect my tv and the transmitter, as the old connection processes would not work with the new cable connection, it used a different port for connecting. Janice guided me through the process and helped me troubleshoot. Mt headphones are once again connected to my tv by way of the Avantree transmitter. Using an optical cable to connect has provided a much better sound coming from my TV. Janice was great!

Avantree scheint ein betrügerisches und unseriöses Unternehmen zu sein.
Ich wollte meine unbenutzte Bestellung zurücksenden.
Ich bekomme aber kein Rücksende-Label.
Der Support antwortet immer stereotyp und stellt pausenlos die gleichen Fragen, die auch beantwortet werden. Aber trotzdem erhalte ich keinerlei Antwort.

I liked the sound that I could hear from the headphones that connect to TV. But the sound completely disappears between 1-2.5 years. I have purchased 2 pairs and it happened to both. I contacted the company for replacement since it happened in the time frame of published warranty. Started with chat - they needed the model number, batch #, Amazon purchase #, pictures. I gave them all the info and waited. Mind you these headphones went out during a snowstorm, I am elderly, disabled in part because I can't hear, living on SS and the company said after review replacements would be sent. Then came the emails, They asked all the same questions to which I replied I gave the info already. In order for me to get it again I would have had to go upstairs, get a flashlight, strain to read numbers again, return to basement computer, type it in correctly and so on. Avantree could just review the chat. Who should put in the effort ? I simply replied you have the info. Days passed, no replacement. More emails asking for the info and a pic. I told them a pic had been sent, and explained that it is a shorted wire or something and no pic was going to explain anything. More emails. Could we talk on the phone ---------- I am damn near deaf, no we cannot. When I return the damaged product you can examine them to your liking. Send a replacement please - I cannot hear the TV. More mail - no resolution. I finally replied that I would give them what they wanted - even though I am on a very limited budget I will buy another brand.

I bought headphones for my non blu-ray tv. I really struggled to connect the headphones so that I xould listen whilst my husband listened from the tv, even though before purchasing i checked and the website bot Rufus said would work. A friend suggested getting additional cables but it still did not work the way I needed it to. I got a phone appointment with Leisal I think her name was i was ticket number is 1132240. She was superb! So patient and clear in her instructions. I was nearly in tears but she stayed really calm and kind and we fixed the problem!

I returned my item over a month ago with full tracking information. The delivery was confirmed by the delivery company. Yet I still haven’t received my refund.
I’ve contacted their support team multiple times, provided all tracking details and proof of delivery, but have received absolutely no useful response.

At this point, they have both my returned product AND my money. This feels dangerously close to a scam. Any legitimate company would process a refund once they’ve received the return, or at minimum communicate the process with the customer.

Their non-existent customer service and shopping experience is unacceptable. I’m now forced to escalate this through my bank and consumer protection.
Do not buy from this company. Save yourself the hassle and money.

Lamentable!!
Pour la seconde fois mes écouteurs "hs", ne fonctionnent plus...
Le SAV me mène en bateau pour le remplacement ( sous garantie). Bientôt 2 mois et.....toujours rien, malgré mes relances!
Avantree, à fuir, MAUVAISE QUALITE. Support NUL.
Ne respecte pas les obligations de garantie en laissant trainer les envois. Bref futurs acheteurs ...fuyez cette marque!

I bought a "Voyager HA" a bluetooth sender from audio inputs. I felt it as overpriced for the quality. I bought it directly from them. I decided to return them after trying them once for 5 minutes. They keep asking for copies of this and that with multiple emails back and forth. Amazon has same price and does not make it hell to return.

I bought Avntree Opera Wireless Headphones from Amazon, I bought them just over 2 years ago and I hardly use them(on average about an hour a day), the other day I put them on and a big chunk of plastic which held the ear cup broke off, they are now unusable. I think the headphones are faulty(as I have a similar pair from another company for the past 5 years and these are just fine, just a bit tatty), I raised a ticket for Avantree to fix or replace my headphones, but they came back and said the warranty was out of date by 2 months, they are not very helpful.
I was looking at contacting Citizens Advise to see if Avantree should have at least had a look at the earphones, as I think they are faulty.

NOT HAPPY

I ordered a DG45 Bluetooth adapter from Avantree and unfortunately the item wasn't in the box. Nevertheless, I emailed the company and after a couple of emails to explain what had happened and letting them know where to send a replacement, I received a new one very quickly. The instructions were easy to follow and it only tok a couple of minutes to get it working perfectly. From my experience, the product is excellent as is their Customer Care. I wouldn't hesitate in using them again.

I bought some Avantree Opera Plus headphones from amazon, when they came there was no instructions only one of those qr codes to scan to get the instructions. We got them working but after 10 minutes I had a voice saying disconnected, I got in touch with Avantree and spoke to a lovely lady called Jeany, she asked for the batch number and she said she would send me another pair
When they came the box was one like you get from a store and there was a proper instructions with it. I got in touch with Jeany for help to set them up she phoned me back and talked us through the set up. I have them working and they are brilliant
I cannot fault the service with this firm, they sent out another pair straight away
This firm is absolutely wonderful I cannot fault them at all

The support is totally useless. Not only is the person (Riza) from support I had to deal with completely incompetent, after weeks of back and fort they then said that I had no warranty because I bought it from an unauthorized dealer (Bol.com) really????

WIsh I could do "No stars". This company is an absolute rip off. I have so far had 7 (YES! 7) replacement Repose Earbuds for sleeping as each pair is faulty within 3 months. Why do I continue to get replacements? Because they wont give me a refund. DO NOT USE THIS COMPANY

After being sent replacement headphones in Sept 24 they stopped working properly so I asked for a replacement. As these were a replacement the warranty had run out on the original purchase....absolutely rubbish company!

Bought an Avantree Headset for home use. After several Months use, lost sound in the left earphone. Initiated a call with Avantree Support. Rie was the primary contact. She took charge of the process, guiding me in how to return the item, and sending a new replacement headphone. She made process easy and pleasant. Had a new unit within about a week. Have given several Avantree Headphones to relatives. Most likely to buy Avantree again.

I have an Avantree Portable Radio speaker which has been awesome. Twice I have needed support and each time was after the warranty expired. Support was terrific and each time by then asking sensible questions a solution was provided.

I left a negative review on their site, I bought a headset with a microphone but is unsuitable for voice calls as it disconnects after a few minutes of inactivity - no useful when someone calls you and you have to wait 20 - 30 seconds for it to boot up and connect before you can answer the call. This one star review is NOT because of the poor product, it is because the company REFUSED to publish the negative review on their website. They show reviews of products but only 4 and 5 start reviews, they IGNORE and REFUSE to publish anything under 4 starts - this is deceitful, lying and you should not trust them

Ordered from these due to delivery saying 3-5 working days expecting this to be true but they have gone way past this. Wouldn’t use these guys if they can’t keep up with basic customer service.

I have to admit the service I have recieved has been exceptional. Had a replacement item sent within a few days of return. Initial issue with service number but, that was resolved by the following e-Mail. 10/10. Highly recommend and their products are excellent also.

I bought an Avantree Roadtrip through Amazon. It’s utter rubbish! I used it to phone my daughter 12 miles away and she couldn’t hear half of what I said. I had to pull off the road to continue the discussion on my iPhone and disconnect the Roadtrip.
For some reason Amazon won’t allow me to post this review and I can only assume they want good reviews. DONT WASTE YOUR MONEY!!! I’m sending this thing back.