Baked by Melissa Reviews 43

Don't purchase from here unless you want to risk the chance your order never arrives. Placed an order in early February for Valentine’s Day, it is now almost May and it is still only “Order Placed.” No shipping, no nothing, but you bet they still took my money and have not resolved this.

I had never received any other information, never heard back after reaching out to the provided customer service email, but they blow up my email inbox with promotions.

Extremely disappointed with how this has been handled.

I placed an order on April 15 for cupcakes to be delivered on April 20 for my daughter’s birthday. Instead of arriving on time, I received multiple shifting delivery windows from FedEx with no explanation, and the order ultimately never arrived.
When I contacted BBM via chat, I was simply offered a replacement or a refund. Because the original order never showed up, I chose the refund. It was incredibly disappointing to find out that not only did the order not arrive to my daughters address, but BBM actually had the package returned to them, rather than taking even a small step to make the situation right.
What was even more disheartening was that no apology, support, or gesture of goodwill was offered—despite the inconvenience and the fact that I relied on this company to help make my daughter’s birthday special.
I understand delays happen, but the lack of accountability, acknowledgment, and good faith to make things right was frustrating. Even when I called again to explain my everything that happened, I truly expected some acknowledgment of the inconvenience—whether an apology, a credit, or even a small gesture—to show that my experience mattered.
I reached out by email and shared every detail of what happened, along with how upsetting the experience was for me, but I never received a response. After all of this, I truly thought there would be some acknowledgment — an apology, a credit, or even a small gesture — to show that my experience mattered. It makes me genuinely sad that I can’t speak highly of this company anymore, and even the name now brings a little heaviness instead of joy.
I’ve spoken highly of BBM for years, and I truly wanted to continue supporting this company. Unfortunately, my experience didn’t reflect the care and customer appreciation I’ve always believed this company stood for.

First order was late.
Second order ordered on 4-3-26 opted to have it delivered on 4-16-26 due to sister’s 50th birthday two days later. First package never delivered due to damage. On
4-16-26 talked to a representative at baked by Melissa and she apologized and would overnight a package so it would arrive on 4-17-26. Did not arrive. Now looking into the FedEx tracking information I looked at how the package was shipped and it was shipped to arrive on 4-20-26. Now why would a representative from the company tell me that information is so sad. I’ve heard they’re pretty good, but I will never know cause I will never ever order from this place again. I’m not wasting my time.

Baked by Melissa customer service is great! It’s an actual person who helped with my issue. They made me feel like they actually cared and made it right. The vegan cupcakes were delicious! Highly recommend, I just ordered again!

I ordered 25 cupcakes for my friend’s birthday and specified a date for delivery. I received a message that the cupcakes were going to arrive two days after my friend‘s birthday. I got on the chat with their customer service and was told oh no the order is actually gonna be delivered a day early I told them I specified the exact day. I wanted it delivered per their instructions on the website. They said they couldn’t guaranteed delivery on a given day. Maddening! Because it’s being delivered a day early I have to work at home instead of going to the office and change my schedule around because this company can’t do their job properly never ordering from this place again.

I wanted to add to these reviews regarding their deliveries. While the cupcakes are delicious and good quality, the delivery is a mess. I have bought these for shipping a few times, and each and every time despite me choosing a specific delivery date and paying premium for the shipping, they always ALWAYS arrive a few days later.

All gifts are special, and my experience with Baked by Melissa truly reflected that. My gift arrived right on time for my friend’s Christmas party, and I’m pretty sure she ended up sharing her gluten-free cupcakes with everyone! They are absolutely delicious!

I ordered a delivery for a specific date. It was for a birthday. It came a day late. I called and left messages and emails and no one responded . Their customer service is horrible. They said the late delivery was due to a snow storm. There was no snow where the order was to be delivered at. I requested a refund and they offered only the shipping will be refunded. I will NEVER order from this company and I hope no one else will!

The cupcakes are the size of a US quarter coin, very small, although tasty. Nicely packaged although it would take 5-7 of the mini cupcakes to make a normal sized cupcake. Beware when they say mini, its ity-bity mini.

Each time I order the yummy cupcakes they arrive exactly when I was told they would. And each time (over six experiences) they were delicious! I love this company!

NEGATIVE ONE, IF I COULD. LIKE OTHERS ON HERE, MY PAID FOR AND REQUESTED DELIVERY DATE WAS MONDAY. FEDEX TRACKING YESTERDAY (MONDAY) SHOWED TUESDAY. NOW IT SHOWS WEDNESDAY.

IF YOU CAN'T MANAGE THE OPERATION, GET OUT OF THE BUSINESS INSTEAD OF SCREWING PEOPLE OVER, MAKING FRUSTRATED CUSTOMERS, AND WASTING THEIR TIME. YOU CANNOT REACH AN AGENT BY PHONE (LEAVE A MESSAGE). EMAILS GET NO RESPONSE. AND CHAT PUTS YOU IN A QUEUE WHERE I'VE BEEN 15, 16 AND 19. CHAT WAIT TIMES? THEY SAY 30+ MINUTES. THE ONE TIME I CLOCKED IT IT WAS 40 MINUTES. PEOPLE ORDER THINGS FOR A SPECIFIC TIME FOR A REASON, NOT TO BE AT THE WHIM OF A RETAILER WHO CAN'T GET THE JOB DONE. OH, AND IT WAS $600 WORTH OF PRODUCT.

We were looking for a unique gift to send our parents out of state and my wife came across Baked by Melissa. My parents couldn't have been happier. They said it was a wonderful surprise, nicely boxed and a delicious assortment of fun cupcakes. Highly recommend.

They use the Shop app for everything. Want to track your order? Login? Have to use shop.

So an extra password, extra 3rd party, extra clicks, extra work.

Ordered for delivery on Christmas Eve. Got email stating that they would be late and we would be issued a refund for them as part of their stellar customer service. Sent emails asking where the cupcakes were, zero response. They created a label but the cupcakes were never sent out. Finally got someone to chat with and their response was that the email was automated and that we were issued a full refund. Will never buy from them again.

The absolute worst customer service. Don't return calls or emails.

Never buy from them! Delivery was days late even though I paid for 2 day delivery. They arrived AFTER Christmas. Customer service never responded to correct order even though I contacted them within 5 minutes after submitting order. Multiple calls and email left unanswered. Only reply was to offer 10% off next order. Product way overpriced for the quantity. Plus the Quality was very mediocre. We just kept them and bought something else for the recipient. Horrible. Don’t even deserve one star.

I have ordered before with no problem. On this order I mistakenly wrote the wrong number on the address. I tried calling, talking to a chatbot, emailing, messaging for a few days. Two weeks ago. Then I looked back and the address was fixed, nobody let me know!!! Today it was delivered to the wrong house!!! It was my house. I had to deliver it myself, I should at least get back the delivery charge!!! But I won’t because they don’t let you know anything!!!! I will never buy from this company again!!!!!

We received some today, and they are fantastic. So, fresh and good.

I can't provide feedback on the actual cupcakes yet. But I will say their operations and customer service are atrocious. I scheduled an order to be delivered to my daughter at college on her birthday. Baked by Melissa totally ignored my scheduled delivery date and sent them a week early. I specifically chose the day before my daughter's birthday for delivery so she would feel special even though she's far from home. Getting your birthday cupcakes a week early just doesn't hit right. And I reached out to their customer service via email, chat and phone for 4 consecutive days. No response at all.

The website refers to these as mini cupcakes. I've bought mini cupcakes at the store. These are a third of the size. These are cupcake bites, not mini cupcakes. I could have bought 50 full size cupcakes from a cupcakes store for the same price. I had these shipped. Website does not give idea of true size. Should have researched reviews before purchase.