Balfe's Bikes - Gatwick Showroom Reviews 

Great service and line up of products available in the shop and online, I found the product (shin protectors) I was looking for and with a discount that was also available at the time.

Excellent customer service

Excellent all round, good prices and service. Steve in the showroom was especially helpful.

Great advice and knowledge

Easy order and delivery and great price

AN unintended mistake during my last service was rectified and full responsibility taken, which you don't always see. I was impressed how it was handled.

Great customer service in store and got the bike I wanted really quickly. Sent some confusing emails about when to pick up the bike but otherwise no complaints

I purchased a Trek procaliber 9.5 online and collected it from the Gatwick showroom. The skilled staff were extremely helpful and friendly. The bike had been prepared for me and looked amazing. I was advised about registering on the Trek site to obtain my frame guarantee. Plus the free 30 day bike insurance through Sunday insurance. Balfes were the only site that offered this bike in the colour and size needed. The price beat all others by £150. This was not a short journey for me. M20/M26/M25/M3 But the onsite parking and beautifully stocked showroom were well worth the extra miles. In six weeks, I have the first free service. The over-all package with the bike is very good. From the Insurance to the money off next purchase. Highly recommended.

Purchased a new Giant bike on line for click and collect at Gatwick store. Had a few questions for the support guys that were not answered.

In store experience was excellent and had the best bike fit I’ve ever experienced (thanks Keith - you’re a star)

Friendly service.

A great experience in collecting my new Trek by spending time to explain new features, time to road test the bike and fix issues found, e.g. gear synchronisation.

Once again great customer service
Thanks, "Team Bald".👍🏻

I visited Balfe’s Bikes Gatwick showroom today and was looked after by Ruth. She was brilliant and genuinely helpful, patient, and no question was too much trouble. We spent time going through different bikes and I was able to try on various bits of safety gear to get the right fit and feel. Really appreciated the time and care she took.
Highly recommend both the shop and Ruth. Will definitely be back.

Good customer care

Amazing service from start to handover and beyond.

Good friendly team , good prices and a big range of equipment

The bike to work scheme can be a little frustrating at times. Steve made the process simple and super flexible. Enabling me to collect the bike I wanted in a timescale that worked for me. A great experience from a company that focuses on customer experience and a love of the product.

2nd time of trying service side out, cannot get through on phone, was not told they would have bike for up to two weeks, for a standard service is ridiculous amount of time when you have booked it in in advance! Had to complain to customer service team to eventually get a call back on progress, would not recommend

The staff were polite, knowledgeable and very helpful with any questions I had.

I got charged for two different cassettes so they took £43 too much.

The service was good quality and gears working much better now but it took over a week (waiting for a part) and then charging double.