this is a serious bike shop. Everyone there from the mechanic to the front of house guys, just gets it. It was an absolute pleasure to get our bike there. Nothing silly just exactly what we needed.... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Everyone was really helpful and knowledgeable, from first phone call to test drive and then collection. I was unsure about size, setup and how it worked with cycle to work scheme. I initially phoned t... Toon meer
Small but well equipped shop, fast orders when item not in stock. Great Team, very helpful! I got discounts which make me even more happy so I can spend money on whiskey and coco to keep me going on... Toon meer
Great bike, not great service. Took a lot of chasing to confirm the bike had arrived and was ready for a test ride. After the test ride I waited whilst the mechanic fitted the mudguards, only to dis... Toon meer
Bedrijfsgegevens
Over Balfe's Bikes - Islington
Geschreven door het bedrijf
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Geschreven door het bedrijf
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contactgegevens
33 Essex Road, Islington, N1 2SA, London, Verenigd Koninkrijk
- 020 45315550
4,7
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Balfe's Bikes - Islington
We appreciate your positive feedback! We are glad you were pleased with our efficient service and good communication. Kind regards, Balfes Bikes
Great customer service
Great customer service. The Islington staff were very helpful and attended to every single request.
3 augustus 2025
Antwoord van Balfe's Bikes - Islington
We're happy to hear that our staff were helpful and attentive to your requests. We appreciate you taking the time to share your positive experience with us. Kind regards, Balfes Bikes
Great service
3 augustus 2025
Antwoord van Balfe's Bikes - Islington
Thank you so much for your kind words and for taking the time to leave a review! We're thrilled to hear you had a great experience in our Islington store. Your support means a lot to us, and we’re always here if you need anything in the future. Kind regards, Balfes Bikes
Antwoord van Balfe's Bikes - Islington
We appreciate you taking the time to leave us such a wonderful review! We are so glad you consistently have a great experience. Kind regards, Balfes Bikes
promptness and informativeness
23 juli 2025
Antwoord van Balfe's Bikes - Islington
Thank you so much for your kind words! We're glad to hear you found our service prompt and informative — it's exactly what we aim for. If there's ever anything else we can help with, don't hesitate to reach out. Kind regards, Balfes Bikes
Always 5* service
27 juli 2025
Antwoord van Balfe's Bikes - Islington
Thank you for your continued trust and for the 5-star feedback! We're thrilled to know you've consistently had great experiences with us. It's a pleasure to serve you, and we look forward to continuing to deliver top-notch service every time. Kind regards, Balfes Bikes
Antwoord van Balfe's Bikes - Islington
We're so glad to hear that you had such a positive experience with our team! Thank you for your fantastic feedback; it means a lot to us. Kind regards, Balfes Bikes
Antwoord van Balfe's Bikes - Islington
We appreciate you highlighting our friendly team and great service; it means a lot to us. Kind regards, Balfes Bikes
Great Customer Service
The customer service was excellent. I received great assistance at the store.
8 juli 2025
Antwoord van Balfe's Bikes - Islington
We're happy to hear that you received excellent assistance! We appreciate your positive feedback and are glad you enjoyed your experience in our store. Kind regards, Balfes Bikes
Antwoord van Balfe's Bikes - Islington
We appreciate your kind words and are so glad that we could be of assistance to you. Kind regards, Balfes Bikes
Antwoord van Balfe's Bikes - Islington
We're happy to hear that our attention to detail was appreciated. Thank you for your positive feedback; it means a lot to us. Kind regards, Balfes Bikes
Antwoord van Balfe's Bikes - Islington
We appreciate your feedback and are happy you enjoyed our service. We will work to reduce wait times in store, we understand that it may have been a busy period in store. Thank you for your feedback. Kind regards, Balfes Bikes
Thank you for helping me with setting…
Thank you for helping me with setting up advance roller rack on brompton and also tweaking the pashley! I appreciate that i can book appointments online and things happen on time.
16 juni 2025
Antwoord van Balfe's Bikes - Islington
We're happy to hear that we could assist you with setting up your advance roller rack and tweaking the pashley. We appreciate your feedback regarding our online booking system and punctuality. Kind regards, Balfes Bikes
Wonderful service from the staff…
Wonderful service from the staff especially Steve! Prepped my new MTB and off I went!
22 juni 2025
Antwoord van Balfe's Bikes - Islington
We're happy to hear that you had such a positive experience! We appreciate your recognition of our team's service in getting your MTB ready. Thanks! Kind regards, Balfes Bikes
Antwoord van Balfe's Bikes - Islington
We're happy we could fix your bike so quickly! Thank you for your positive feedback; we greatly appreciate your excellent review. Kind regards, Balfes Bikes
I ordered a 3rd bike within 7 days
I ordered a 3rd bike within 7 days, but it didn't arrive in time and they didn't call- so when I rocked up, there was not bike! But they delivered it a few hours later though- phew!
19 juni 2025
everything was a mess an an unprofessional rip off !!
everything , my name is Lucian Dumea. a catalogue of disaster. You name it they did it incorrectly.took the the bike eventually to finsbury park = perfect service. Balfes you really need to rethink !!! no apology for any of my inconveniences .
24 juni 2025
Review zonder uitnodiging
Excellent and recommend.
Excellent and recommend.
The guy I dealt with, I think it was Patrick, was very knowledgeable and friendly. I was served immediately (it was a weekday) and professionally. The store was clean and welcoming.
I chose a bike that was amazing that I am really happy with. Patrick was a huge help.
I then went for lunch and when I got back the bike was ready and I easily cycled off on my way.
Brilliant job, looking forward to my ongoing relationship with Balfe Bikes.
19 juni 2025
Item Not accurately described in online ad or on front of package
The saddle bag only fits on a Giant saddle, it tells you in small print on the back of the packet. Because I’d torn the plastic they wouldn’t take it back
11 juni 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.