James and Hector helped me get two Bromptons the day we flew into London and were leaving to Belgium. James helped me over the phone a few days prior to arrival. The bikes were ready to go when we got... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Took my Willier e-bike to Balfe's, as no one else seemed to know what to do with the electric issues we were having. Doug handled us and got us up and running again with a reboot and a new charger.... Toon meer
Balfe's staff take an interest in the customer's needs and understand the bikes, which contrasts hugely with other chain (boom boom) stores where it seems the staff perhaps have never been close to a... Toon meer
Properly assisted on my cycle to work scheme application and processing. Thanks to James, Ed and rest of team at Notts Hill
Bedrijfsgegevens
Over Balfe's Bikes - Notting Hill
Geschreven door het bedrijf
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Geschreven door het bedrijf
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contactgegevens
106 Westbourne Grove, Notting Hill, W2 5RU, London, Verenigd Koninkrijk
- 020 4506 3856
4,7
Uitstekend
972 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Perfect experience!!!
Perfect experience of buying my new bike. All the employees very nice, polite and helpful. They spend time explaining me everything in detail about the bike, test drive and the purchase. Very nice people and fast service!
I would definitely recommend it.
6 juli 2025
Antwoord van Balfe's Bikes - Notting Hill
We're happy you had a great experience buying your new bike. It's great to hear that our team was nice, polite, and helpful, providing detailed explanations and a fast service. We appreciate your recommendation! Kind regards, Balfes Bikes
Antwoord van Balfe's Bikes - Notting Hill
Hi Arne,
Thank you for your feedback.
We're sorry to hear about the delay in notifying you about the missing parts. That's not the level of service we aim to provide, and we truly appreciate you pointing it out. We're working on improving our communication so this doesn’t happen again.
We hope to have the opportunity to serve you better next time.
Kind Regards,
Adam
Store Manager
Dropped in for some help
Dropped in to get help removing the left crank on my bike as it requires a specialist tool. They did it immediately without charging. They are always helpful in Balfe's!
15 juli 2025
Review zonder uitnodiging
Antwoord van Balfe's Bikes - Notting Hill
We're happy to hear that we could assist you with your bike crank removal so quickly! We appreciate your positive feedback and are glad you found our team helpful. Kind regards, Balfes Bikes
Antwoord van Balfe's Bikes - Notting Hill
We appreciate your kind words about our team; we are so glad you found them knowledgeable. Thanks! Kind regards, Balfes Bikes
Antwoord van Balfe's Bikes - Notting Hill
We are happy to hear that you found our team friendly, honest, and fair. Thank you for your positive feedback; we appreciate it! Kind regards, Balfes Bikes
Antwoord van Balfe's Bikes - Notting Hill
We are happy to hear that you had a fast, friendly, and efficient experience. Thank you for your positive feedback and for taking the time! Kind regards, Balfes Bikes
Very nice shop with good inventory and…
Very nice shop with good inventory and exceptional service. Rob and James are friendly no-pressure salesmen and exceptionally patient and helpful. Tony is an excellent mechanic.
25 juni 2025
Antwoord van Balfe's Bikes - Notting Hill
We're happy to hear that you enjoyed your experience in our shop. We appreciate your kind words regarding our inventory and the team's service. Thank you for your positive feedback! Kind regards, Balfes Bikes
Definitely recommend!
Really helpful - gave great advice especially since this is my first bike purchase. Also helped with my cycle scheme certificate redemption. Great service as well when I picked up my bike. I recommend them!
24 juni 2025
Antwoord van Balfe's Bikes - Notting Hill
We're happy to hear that you found our advice helpful, especially with your first bike! We appreciate your feedback regarding the cycle scheme certificate and bike pick-up. Thank you for your recommendation! Kind regards, Balfes Bikes
job well done available when you need…
job well done available when you need them - long may it continue.
17 juni 2025
This time round the bike was fixed…
This time round the bike was fixed timely and perfectly
11 juni 2025
I went in because I had a flat rear…
I went in because I had a flat rear tire. The shop got me in quickly and fixed it, but there was major tire damage that they hadn’t noticed, and they just put the tire back on. So after I rode away I fairly quickly noticed a noise and saw that the new tube was bulging out of the broken tire.
6 juni 2025
I had a very positive experience
I had a very positive experience at the store. The person that assisted me was very helpful and knowledgable. I found everything I needed and the fact that they install the accessories on site is very helpful.
9 juni 2025
100% recommended friendly & knowledgable
29 mei 2025
Always feel like I’m being ripped off…
Always feel like I’m being ripped off when I go in there. Buy from their sales if you know what you want but otherwise steer clear
4 juni 2025
Antwoord van Balfe's Bikes - Notting Hill
Dear JB,
Thank you for taking the time to share your feedback. We're sorry to hear that you felt the experience didn’t meet your expectations. Our goal is always to provide fair pricing and helpful service, and we regret that this wasn’t your impression during your visit.
We appreciate your suggestion about shopping our sales — we work hard to offer strong promotions and deals regularly. That said, we’d love the chance to improve your experience. If you're open to it, please reach out to us directly at 02045410555, and we'd be happy to discuss any concerns or help you find exactly what you need.
Thanks again for your feedback — it helps us do better.
Kind regards,
Adam
Store Manager
Great service by people who care about…
Great service by people who care about their job and their customers 🙌
23 mei 2025
Wrong service
Wrong service, ignored requests, and when I had gone to pickup the bike they mentioned they would need more time to perform the services originally requested. I have been to the shop 2 times and this exact dynamic has happened in both instances. Recommend to avoid the shop!
20 mei 2025
Antwoord van Balfe's Bikes - Notting Hill
Hi Filippo,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with us was frustrating. It’s never our intention to delay service or overlook customer requests.
We understand how important clear communication and timely service are, and it's disappointing to know that we didn’t deliver that for you—especially more than once. This isn’t reflective of the standard we aim to uphold, and we’re actively working to improve.
We’d welcome the chance to discuss this further and see how we can make things right. Please feel free to reach out to us directly at 02045410555.
Kind Regards,
Adam
Exceptional staff support
The staff helped us through the bike purchase process, advising us on different options as well as on the helmet and the locker. We decided to make a change to the bike’s setup (brakes) based on our personal preference, not because it was necessary, and at all times the service was excellent and free of charge. Without a doubt, I highly recommend them.
7 mei 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.