I always enjoy going into Balfes Bikes because I know that, whatever the issue, it will always be solved fast and without fuss. I always leave knowing more than when I went in. Many thanks, Geoff P... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Thanks Balfe's Bikes i had a nut and bolt that had a bad thread for my cycle they had a rummage around and found me a spare that fitted great .... by mistake had forgotten my wallet and phone so they... Toon meer
Wow! Paul A of Streatham Balfe was exceptional with his advice, guidance, cycling information, patience and professionalism. As a cyclist who just rides with no proficiency, he was the right perso... Toon meer
The customer service is often good, although one guy at the Streatham branch started sorting out my online purchase, then broke off to serve someone else, and just left me standing there. Train him... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Balfe's Bikes - Streatham
Geschreven door het bedrijf
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Geschreven door het bedrijf
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contactgegevens
87 Streatham Hill, Streatham, SW2 4UB, London, Verenigd Koninkrijk
- 020 8671 1984
4,5
Uitstekend
896 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Delivery didn't come on time
17 juni 2025
Antwoord van Balfe's Bikes - Streatham
We regret that your delivery was late. We'll investigate and do what's necessary to improve our delivery times. Thank you for your feedback.
As a regular customer at Balfe’s I am…
As a regular customer at Balfe’s I am always quite surprised with the low attempt to make my life easier. You are my local bike shop yet it always seems when I come in (quite regularly!) that helping me get my bike fixed is a hassle to you and no attempt to try and limit the hassle the fact you are so busy means for my broken/not working/in need of help bike. When I bought my bike with you, I got more attention and support but it is dried up further and further over time.
17 juni 2025
Antwoord van Balfe's Bikes - Streatham
We appreciate you taking the time to share your experience. We're sorry to hear that our recent service hasn't met your expectations as a regular customer. We will address your concerns about bike service support internally to improve our customer experience. We apologise for these underwhelming experiences.
Antwoord van Balfe's Bikes - Streatham
We're so glad you had a positive experience with our service and value! Your feedback means a lot to us, and we really appreciate it.
Good service and friendly staff.
16 juni 2025
Antwoord van Balfe's Bikes - Streatham
We're glad you found our staff friendly and the service good. We appreciate your positive feedback very much. Thank you.
PUNCTURE REPAIR
Hi
Got my puncture repaired on the spot.
This helped me to get to work on time.
13 juni 2025
Antwoord van Balfe's Bikes - Streatham
We're happy to hear that our quick puncture repair helped you get to work on time. Thank you for your positive feedback; we really appreciate it!
Picked up my bike the next day after I…
Picked up my bike the next day after I paid for it. Friendly team at the shop. I've got a slow lick somewhere in my rear tire, gave them a call and they are more than happy for me to drop it off on Friday to be checked out. I've also got two months check up from the date I bought my bike. Deffo 5 stars for these guys.
10 juni 2025
Antwoord van Balfe's Bikes - Streatham
We're glad you had a friendly experience picking up your bike! We appreciate your high rating and we are always happy to help you.
Stayed open to fix my tyre
Fitted my tyre when the shop was shutting in 15 mins. Saved me a giant hassle!
10 juni 2025
Review zonder uitnodiging
Antwoord van Balfe's Bikes - Streatham
We're happy to hear that we could assist you with your tire needs, even close to closing time. We really appreciate you taking the time to leave us a positive feedback! Thank you so much.
Excellent service and very friendly…
Excellent service and very friendly staff. Shout out to Joe!
2 juni 2025
Antwoord van Balfe's Bikes - Streatham
We are so glad you enjoyed your experience with our team! We ddeply appreciate your kind words and recognition of our staff.
Fantastic knowledgeable staff!
All the staff and mechanics were great; friendly, informal, trustworthy.
29 mei 2025
Antwoord van Balfe's Bikes - Streatham
We're happy to hear that you found our staff and mechanics to be friendly and trustworthy. Thank you for your positive feedback; we really appreciate it!
Great service at a good price.
23 mei 2025
Antwoord van Balfe's Bikes - Streatham
We appreciate your positive feedback and are happy you were pleased with our service and good prices. Hope to see you again.
I bought a new bike from Balfe's: very happy…
I bought a new bike from Balfe's in Streatham and was very happy with the purchase. Staff were helpful and knowledgeable. I bought it through the Govt bike to work scheme and because of that there was a slight delay in picking the bike up, but Balfe's keep me updated with the progress throughout the process.
22 mei 2025
Antwoord van Balfe's Bikes - Streatham
We're happy to hear that you were satisfied with your new bike and found our team helpful. Thank you for your positive feedback!
Friendly and knowledgable staff
Thank you to the friendly and helpful staff at Balfe’s Streatham who made finding my new bike a great experience :) great communication and knowledgable staff
19 mei 2025
Antwoord van Balfe's Bikes - Streatham
We're happy to hear that our team made finding your new bike a great experience! We appreciate your kind words regarding our communication and knowledgeable staff. Thank you for your positive feedback!
Staff very friendly and approachable
6 mei 2025
Great service
Great service. Gear service and front brake change means it rides wonderfully again.
15 mei 2025
‘New brake’ wasn’t new.
‘New brake’ wasn’t new.
I bought a ‘new’ hydraulic brake for my bike. When I opened it it had scratches, brake pads and had some fluid on the pads. It looked as though it was a return. Quite unimpressed considering I paid for a new one only to get one that had been trialed and used by someone else previous.
15 mei 2025
Antwoord van Balfe's Bikes - Streatham
We appreciate your feedback and are sorry the brake wasn't in new condition. We'll investigate how this happened to ensure our products meet expectations. Thank you for bringing this to our attention.
Antwoord van Balfe's Bikes - Streatham
We're glad you enjoyed your experience, and we appreciate your positive feedback. Thank you for letting us know about our great customer service!
Getting brakes fixed
Mixed up the days I was booked in to have by bike repairs (Tuesday they claimed it was Friday). When the job was done nobody phoned me (supposed to be Saturday) and I had to chase after the shop 48 hours later on the Monday.
5 mei 2025
Antwoord van Balfe's Bikes - Streatham
We regret to hear about the issues with your booking and the lack of communication regarding your bike repairs. We appreciate you bringing this to our attention, and we will review our processes to prevent similar situations in the future.
Knowledgable and personalised
Knowledgable and personalised expert service from a team who go go above and beyond in a friendly local way.
1 mei 2025
Antwoord van Balfe's Bikes - Streatham
We're happy to hear that you found our service knowledgeable and personalized! It's great to know our team went above and beyond and friendly. We really appreciate your feedback.
Great team and service
18 april 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.