Barclaycard Reviews 4.143

I now have a zero balance and have tried closing my account but they try the same old trick as the mobile phone companies and the message is "there is no one available at the moment" so I messaged that I will inform the Ombudsman that they are being obstructive yet again, the customer service is the worst

Avoid. 20+ years ago, Barclays was a bank that could be trusted. These days? Not so much. I have moved EVERYTHING to Nationwide. They have no morals, the frontline staff (for the most part) are uneducated - certainly in the world of finance. The 'bank' is a joke and immoral. Please consider who you are banking with...do a quick google search.

Impossible to login to online portal. Guess what I know my surname and have the 16 digit card number (I have the card) but it tells me the card number is invalid. Beyond stupid.

Absolutely dreadful. Never will I ever use them again. There's problems in making payment even after reporting it nothing got done apart from reporting late payment and my credit score got affected. 🤬 This very morning I went through 4 different advisors and had to explain my self to every one again and again and guess what. Still got nowhere. Just reading several reviews here and can see that im not the only one with the same problem.

Worst banking app I currently use. They have ‘refreshed’ the experience creating difficulty in seeing the full screen. The save card feature is broken so you have to enter your card details every time without being to save them. It’s as if they actually want to make
It harder for you to pay down your balance so they can make more interest.

Hope the FCA don’t think that as well…

They literally ignored my account complaint points and rewrote them to suit their replies. They also handled the reply to my complaint by sending it by letter, not because it was because of security, because it contained no sensative information and they had my consent to deal with the complaint by email. They did this so I wouldn't have an email address for them, so I couldn't make a rebuttal that they would have to deal with.

This bank is just as discriminate as its always been, and I absolutely hate them with every fibre of my being

I became aware of two large payments on my account (in the thousands), as I received notification that one would go over my limit and couldn't go through.

The service from the fraud department is less than reassuring. They can't give me any information about these, didn't initially give me a reference number and the call centre staff attitude is dismissive, bordering on rude.

They let the one payment go through, even though I called them in less than an hour of it being made, and it shoeing as being made at a later time in the app. I've been with them for a good number of c years, but will be closing my account once this is sorted.

Bricklayers day they monitor for suspicious activity. In my recollection I've only used this card for balance transfers, so why wasn't this flagged.

Today I spoke with swarani regarding my issue and concerns with my Barclaycard.
She was extremely professional and helpful in reassuring my concerns and totally made me feel at ease.
I would highly recommend this person be retained and promoted to a very high role in the company as her intelligence and understanding of professionalism was remarkable.
It was a pleasure to speak with her and something I shall remember with joy.
I am a happy customer once again thx you

I spoke with Deen Wilson, very professional and understood my situation. He was very positive. He resolved my issues, God bless him. Ameen

I had a dreadful experience with Barclaycard. Santander mistakenly took my balance transfer twice, They put a request into Barclaycard to ask for it back within 48 hrs. Barclaycard are saying it takes them over 3 weeks to resolve this even though they have confirmed receipt of the request from Santander. They can process balance transfers within 48 hrs why so long to rectify a mistake.

Barclaycard refunded my dispute, then months later took the money back without telling me. This pushed my account over limit and caused penalties and credit impact.

This is careless and unfair. A bank should not make a decision, let a customer rely on it, then reverse it later with no notice.

The delay also prevented me from taking further action against the retailer. I’ve been left financially worse off because of Barclaycard’s handling.

Very poor customer protection. Very disappointing.

To all Barclaycard customers
PLEASE CHECK your statements carefully
As there is a big fraud involving Barclaycard India
Basically it started after I accidently made two payments instead of one in July 2025
My bank resolved the issue and Barclaycard refunded the second payment
Issue closed (So I thought)
However I kept getting payment reversals and Barclaycard saying that I still owed them the payment
I got the Ombudsman involved as I was going around in circles and getting no answers
The issue was sorted finally in September 2025 with their help
The October statement was correct
The November statement was correct
The December statement was correct but on December 30th after the UK packed up for New Year
I had another payment reversal
I got in touch with the Ombudsman again on Jan 5th 2026 as Barclaycard still said i owed them the money
The case is still ongoing in spite of the Ombudsman upholding my complaint and Barclaycard still refusing to acknowledge they are wrong
I have been with Barclaycard for over 40 years so you would think that they would treat me well as a loyal customer but no they have treated me like rubbish
They are a very corrupt company now

Only took out this card for the Avios but it's not worth it and I am about to cancel it. The app is dreadful - it displays really random spending 'categories' (who cares??) yet you can't even see your true balance properly as they don't show credits so you have no idea if something you have returned has been refunded or not. Plus it's impossible to speak to anyone. I will be returning to MBNA as their service is excellent.

I have been a customer of the Barclays JetBlue. My card has been shut off three times in the last three months due to their security systems. One time, I had to have a new card issued, not because of any payment issues, but because they seemed to think there was fraud. There was not. This was over a $12 charge. I called Barclays, have been on the phone for 1/2 hour, and have been transferred to multiple people. I have reached the point where I want to cancel my card, and now I have been transferred to yet another person. This has left me on hold for 4 minutes. Whatever you do, skip the Barclays JetBlue Card. The customer service is really a joke.

Never really had a problem with the Barclay credit card but their most recent change has massively changed my mind on using the card going forward. Massive inconvenience, they’ve now removed the feature to save your card details to make payments more efficiently. You now have to enter all of the card details, each and every time you want to make payment including your full name.

If I could rate 0 I would. Of all corporate card providers I have used over my 25+ years of working life, Barclaycard is by VERY far the worst. Card not delivered in time, +1 month delay. All other providers I used managed to deliver in days. Had to spend hours in total on phone with Barclaycard's customer service to get my card working for online purchases required for my profession. Online customer portal looks and performs like something an amateur designed in the mid 1990's. Barclaycard offers no advantage whatsoever over competitors, just disadvantages and offering subpar performance. I am actively pushing for my employer to switch to other provider. Stay away from this card!

I received a letter saying my limit was being reduced from £5000 to £450. I immediately contacted barclays confused as I had settled my bill weeks before. The guy explained my credit file shows I applied for a £1000 loan via Vuelo financial services in Dec and no payments have been. I was told i need to contact the credit agency. Of course I hadn't taken this loan it appears Vuelo paid this loan to someone who didn't even spell my name properly. You would think you could talk to someone in Barclays fraud team to explain what had happened. No you call and get a worker abroad who puts you on hold whilst they talk amongst themselves. Not even the app has the facility to send an email. On top of this all, when i contacted Vuelo financial service i had verify my identity and take photos before they would talk to me and was then told it takes up 35 days and the are unable to tell me anything.
Very disappointed in Barclays

Difficult to fully explain how uncooperative and underhand Barclaycard Disputes are.
I have an ongoing Section 75 dispute with them and they have pulled every trick you could imagine to get out of their legal obligations. It is an open and shut case. So far they dragged it out for 5 months, with increasingly complicated proofs required and shorter and shorter timeframes (for me not them) to achieve them. At this point they owe me another £245 for the expert report they demanded I get and said they would refund, but then proceeded to debit it from account. Next stop the Ombudsman just waiting for the 8 weeks now to pass having made a formal complaint.

Closed my account after 30 years

My initial Credit limit was too low. Initially I was told wait three months, and a review will be possible. After this time a letter with an offer for an increase the credit was sent. I applied even though this proposal was less than half my previous card. The application was then rejected! A complaint failed to reveal the root cause which I now believe was a typo on salary. The arrogance, bias, and sheer disregard of a customers needs and information was shocking. I moved my account for more cash back, better credit limit, and a better account app. Wake up Barclays you are not alone!