Barfoot and Thompson Reviews 

Didn’t even bother turning up to the flat viewing. Sent an email after I’d already left work to get there to inform me it was canceled.

We were with Barfoot & Thompson for about 3 years, would never rent with them again.
They're not good communicators and always took ages to respond to concerns/issues about the property.

I am really disappointed with one of the rental property manager behaves. An application we filed for a house took nearly a month. And the manager don’t know anything about the property, and complete irresponsible responses. It’s a first time experience, people need to be much more professional.

Hi i just want to say the agent who assist us with the viewing on February 1, in Albany named Denize Zhu. Was really unprofessional and rude.

We went for viewing on 1st Feb 2023 as we are affected by floodwaters and badly needing a house to stay so we done all the viewings and requirements as said on the tenancy form that it will take 2 days to make decision, so its been 5 days and yes I understand that its long weekend however we have been sending her fb messages and email, she did not give her mobile number that time, so we communicating online. So we happened to visit barfoot and she’s there we asked for an update and she just said , its gone thats all and continues with her work. We felt so sad and why she treated us like that we are hoping we receive any updates or she should have let us know early like she should not give us any false hope.

Very rude and arrogant agent, i hope you guys take some action against this case so it won’t happen to anyone. Especially with those in vulnerable/emergency situation.

If it were a Zero mark possible, I would give it to Barfoot and Thompson. They do not deserve even one star. All they need is your money. Awful service and extremely greedy and incompetent employees.

Please, be more organised in your work structure.
Why would I have some stupid issues, because of your unprofessionalism?

MISPLACED TRUST ? : We’ve re-housed several times through the decades, and whenever dealing with Barfoot & Thompson, have been impressed with their people and their professionalism. But not so on this occasion, purchasing a property with them early December 2020, when the Auckland Real Estate market was at its most hysterical .
Repeatedly gazumped at frenzied auctions, the ‘extended settlement’ time from our sale had run out, and we needed a home
So a re-visit to a property which had been ‘passed in’ at auction 3 months beforehand, & was now being marketed ‘by negotiation’. Impressed by an engaging agent ( Lars Kuo ) and a reputable Company (Barfoot & Thompson/Glenfield) we decided that, despite the house having several evident short-comings, to submit an offer … which was accepted.
HOWEVER, three weeks after occupancy, we had the first heavy rain in many weeks, and experienced water cascading into the lounge via a leaking landscape window, and bucketing through electrical light fittings in the soffit at both back and front doors .. transpires that the (internal) guttering system is a rotting hulk ‘the worst I’ve seen in 47 years’ to quote Harvey Taylor (Taylor Fascia & Spouting)’
We now know that Internal Guttering shares the same stigma as Plaster Cladding .. a red flag to those au fait with housing/houses, but amazingly neither vendor nor agency knew of this !!!!!
The vendors had signed a disclaimer with Barfoots declaring the property water-tight ‘no known issues’ which has proven to be fabrication, (they’d been advised by long-suffering tenants)
We presented damning video footage of the flooding to Barfoot & Thompson, citing we’d been sold a house ‘unfit for purpose’ and the response from Dan Manford, Branch Manager, Barfoot & Thompson Glenfield.
‘Whilst we acknowledge that this is a difficult situation, and apologise for any inconvenience caused, ultimately Barfoot & Thompson did not and could not have known about this issue before facilitating the sale and therefore cannot be responsible’
We have been cast adrift .. saddled with a pending bill in excess of $10k to replace the tragic guttering, and contractors so busy remedying these guttering abominations, that they can’t help us until November 2021 .. we entrusted ourselves to an agent who seemed credible, and an agency of excellent repute .. to say that ‘Barfoot & Thompson did not and could not have known about this issue’ .. just doesn’t cut the mustard .. an office with those decades of experience, SHOULD have known about this red-flag issue, and advised accordingly.
Peculiar .. had we bought a regular ‘product’ & it proved unfit for purpose, under the Consumer Guarantees Act, a refund/replacement would be forthcoming .. but here’s a $1M purchase, and Real Estate Agencies have immunity .. what’s that all about ?

Never ever ,ever, ever, again will we use them. Terrible experience at the end of our rental which placed our entire family here and overseas in a state of shock and disbelief. Appalled in the manner the situation was handled and the aftermath for which there is still no answers or apologies yet we were accused of something extremely serious which miraculously just went away citing no further comment and case closed. Lesson learned and experience gained. Nothing personal to anyone but geez in this day and age to be directly or indirectly accused of 'boarding on running a meth lab " is cause for real concern when its totally false. Crazy stuff