Bathroom Takeaway Reviews 2.810

Very fast shipping, reasonable price and good service

The process from start to finish was easy. I was struggling to know which valves to get with what radiator but the radiator bundle made this process much easier.
I received my confirmation of delivery quickly and by the next day the tracking details came through my yodel app (To add, as soon as the company gave me the order number and delivery company I added it to the app, hence the app notifications)
The delivery came in two part which I realised when I had two tracking numbers on the app, I wasn't told it would be in two parts and if you are not familiar with the delivery apps, this be an issue for some.
Both deliveries came on the same day. The radiator was well packaged. The radiator isn't installed yet but it looks great.

great quality goods with fast delivery and great price, will use again

Small issue with delivery, once contacted; Bathroom Takeaway could not have been more helpful.
The radiators themselves are of a much higher quality than could be reasonably expected at these prices. I will change from my usual supplier.

Can't fault the purchase and the sale itself but the time slot given?... 3 hrs later the driver arrived and had to take more time off work then I was expecting too.

We had an expensive order of >£600. There is little to no communication from the company about delivery and no way to select a best date. I had an email late at night to say delivery would be attempted tomorrow but no way to rearrange delivery online. We work hospital shifts and were both on 8-8s that day. I planned to call when the office opened to ask them to change delivery but the radiator was dropped off first thing. It was put on our drive in the AM and left outside for nearly 12 hours- I called the delivery company and they apologised and said they would pick it back up and re deliver. This didn't happen. The radiator was delivered and left on our drive in full view of the street, they backed it in the pallet up to our backdoor, leaving an 82kg package stood upright. It was so difficult to move the radiator in to the house because of how it was placed as it was delivered. We are also stuck with a massive pallet and we now have to take it to the skip. We only used this company as we could’nt get a 4 column radiator from the site we already used and I would not use them again if I could avoid.

I haven’t even received my order and I’m getting requests to review!!

Very pleased with my purchase 👍

Quick delivery...well packaged...Raw metal vertical radiator looks amazing up... very happy.

Did not receive radiators 3 weeks later, still no refund. Terrible communication of 1 email a day from customer service, constantly being asked to wait, with no resolution. DO NOT ORDER FROM THEM!

The customer service we experienced from Nathan at the Minworth store

Great efficient service

Quality item at a comparable price to other suppliers.
Speedy and efficient delivery service.

Had to resort to my partner buying a radiator for our home as they wouldnt deliver another one to me, brcause - 1, i left bathriom takeaway a bad review, and 2, 6 in No radiators delivered to me arrived all damaged so Bathroom Takeaway refused to sell.me another replacement as they cant guarentee an undamages package. Poor poor customer service. Please avoid!!

Brought rads excellent service would highly recommend. Thank you

Only half the items arrived then had to wait 2 more weeks for missing items. The basin was 10 years old and filthy. The date on the bottom was 2016.

Really good quality and easy site to navigate. Courier not the best but sorted in the end.

I can’t comment on the new radiators we purchased from Bathroom Takeaway, because they haven’t been installed yet, the 5 stars is for the positive experience with their Customer Service department. The order was delivered very quickly, within 2 days of placing the order on line. However, the vertical radiator was almost hanging out of its badly damaged box. Because of this, we returned the whole of our order and asked for new replacements to be sent. I phoned Customer Services and spoke to Charmaine.
And explained what had happened with our order. She was very helpful and friendly and told me the replacements would be sent out to us. The next time I contacted Customer Services was for a catch-up on what was happening and when we might expect it. On this occasion I spoke to Jack. Again Jack was extremely helpful and friendly and he advised me that our order was being delivered that very day! Just a short time later it arrived. I had a phone call later on that day from Jack, who just wanted to check that we had received our order and to check everything was acceptable to us. I’m hoping we will be just as pleased with our new radiators. First class service from Charmaine and Jack. They are a credit to the Bathroom Takeaway Company.

Horrible experience overall. Customer experience is pathetic. I had to pay so much extra, plus the hassle, because of incorrect deliveries from Bathroom Takeaway. And on top of that, customer service questions me if I am making false claims. This was really disappointing and offending.

I would never buy from them again. They need to refund me now. I hope they have enough courtesy to do that.