Bdo.com.ph Reviews 

I had a very disappointing experience with BDO. I initially reported a fraudulent transaction on my credit card and contacted the merchant directly. I informed them that the charges were unauthorized and requested their assistance in refunding the amount. The merchant responded promptly, advising me to have BDO revert the charges directly to them instead of billing me.

Despite forwarding this correspondence as proof that the merchant would cover the charges, BDO’s Fraud Department did not take any action and still charged the amount to my account. Their customer service was unsatisfactory, and their attitude seemed indifferent to my concerns. This was especially frustrating given their slogan, “We find ways,” which I now see as a reflection of their tendency to prioritize charging customers over resolving issues.

As a loyal customer for many years, I felt neglected and unvalued. Consequently, I have decided to close all my accounts with BDO.

This is in regards to the Ipil branch.
The worst customer service possible.
Unknowled employees, rude employees.
BDO philippines needs to improve their customer service.
You can never get through to their customer service line.
Unbelievable wait times
Hire more staff!!!

Disappointment! I transferred money from online banking to wallet it was showed unsuccessfully but already deducted to my account. I already talked the customer service and always promising that everything okay soon just wait.

Wow!!! So where my money goes?! It’s almost 1 week now.

This bank is not trustworthy. Just read some of the reviews and you will learn.

We're been waiting for 3 hours here at bdo roxas branch and aabutin na kami ng closing hindi pa nila kami inaakaso. Bad experience pinagpasa pasa pa kami

Worst and slow service bank in the Philippines.

In my experience, the service is very slow in the bank. There is letter P001, S###,B### these are the transaction on the screen. Only letter P, S are somehow moving. For letter B i was there for an hour it was stuck. i ended up leaving Ako un nauna, nka alis na mga iba na mas huli sakin. Ako andon pa. Wala ng 1st come 1st serve basis, para saan pa ang number kung gnon. Kaht nauna ako pero lahat ng nahuli ntwag na sa lette P at letter S na transaction number. It is so unfair to others like me. Sana pina pila nyo nlng. I ended up leaving the bank. And went to another branch, only to experience thesame thing. Transcation letter P at letter S na mga mas nahuli dumating sakin ang nkauwi na! Not a fair service!

Awful bank systems. Online password didnt work at first as they had 2 apps and a webpage, had to go webpage first. impossible to fix later, had to visit the bank and fix it on their system. Worked for a week then broken and impossible to reset pass/code. Then the Debit card code just stopped working 6 months later. Had to do a 5 hour round trip and they just ask you to try in their ATM. And it works. Try it again where we live. Nope dont work. Then we go from Bohol to Cebu and we try it in their ATM. Dont work and 500 people in front of you in que for 5 min jobs that takes 30 min each.

So now im out 7000php just to try and fix my card several times, traveling here and there and transfering in and out of foreign accounts etc... Absolutely ridicilous!

And every BDO unibank is a seperate branch that dosent really interact with each other causing more problems...

Closing my account and i will never use them again. Waste of time and money.

Updated yung phone number ko sa online banking pero nasesend ang OTP Sa old number.hindi ako makapagbook ng flight kasi maling number nasesend ang otp!

Improve the BDO app!! I requested username ang password and until now I never received any info!!

Dear BDO Concepcion and BDO Bayan Bayanan,

Why its so hard to transact with you? Is it really your job to make our banking experience very undelightful?

My father came to your branches today, June 19, 2025 to have a reservation to buy 1,400 worth of CAD. Your staff refuse and say it will take a month.

I personally know BDO mangement from other branches, and I have inquired to them regarding Dollar buying reservation. Why would your staff say that it will take a month when it can actually be done in a day?

I will not ask my father to transact with you and make a reservation if it was not confirmed that it only takes a day. Also, we could have make the transaction with the one we know if it wouldn't take so much to travel and the hassle of the traffic in the metro.

You two, BDO Concepcion and BDO Bayan Bayanan does not confirm with your company's tagline. Honestly, you did not take effort to find ways to accommodate and help us.

Hope you could align your policies and guidelines throughout your branches.

Negative feedback. OFW tagal ko ng BDO client pero ngayon di ko maopen Online banking account ko. Ilan beses nko nag request OTP diko mareceive. Nag email ako till now walang reply. Saan ang trust nmn? Kinakabahan ako baka nahack na account ko dahil dko maopen.

Based on my experience in bdo malolos, the staff are unfriendly and no knowledge of their job. Worst bank ever

Very bad service. Bdo migrated customer details into new app without using the up-to-date customer information. What a total non-sense. It takes them 5 business days to respond on change of number even with multiple follow up conversations over phone and email.

Ang bagal ng service sa bdo san jose delmonte... Ang tagal ng pagstay mo sa bank bdo na dapat ung 11/2 hrs na paghihintay mo marami ka ng nagawa pero na stack ka dahil sa haba ng pila at bagal ng service nila.. hindi na ulit uulit sa branch na yan..

On March 28, 2025 i sent BDO Wire Transfer to my bank in USA received email saying (Processing of your request is three (3) to five (5) banking days).
today 4/18/2025 and 21 day after still no one can figure out where is my money??worst bank experience in my life.

1. FRUSTRATING MOBILE AND WEB APP
- THIS IS ABSOLUTELY INCONVENIENT! They revamped the User Interface with their new style guide, but they completely ignored the USER EXPERIENCE! I created an account on the new version, but couldn’t receive OTPs! I waited for hours with no results!
Most elderly users are completely lost when trying to set up an account or navigate through the features they need. How about investing in USABILITY? Just check with BDO users—everyone is complaining about the app, yet nothing changes!

2. LEAKED PERSONAL INFORMATION
Too many people are getting scammed by FAKE AGENTS pretending to be BDO staff. They have ALL our information: full names, birth dates, email addresses, phone numbers, and even our EXACT ADDRESSES! How does this happen?! Have some EMPATHY! If you can’t help customers recover their money, at least IMPROVE YOUR SECURITY! DO NOT LET OUR INFORMATION BE LEAKED! You have the means to TRACE ALL THE LEADS—put in the effort! It’s NOT IMPOSSIBLE! You already have all the reference numbers of those transactions!!

I know bdo is a big company but i would advise you to stay away! Such big company wouldnt be successful without stealing money from people. They would charge you everytime you withdraw and it was a mistake for me using their credit card. I was amazed at how fast they issued me a card and now i know why. I went abroad and discontinued my card 8 months ago but they kept sending me bills for a card i have settled thrice and am not using anymore as its unusable because its already expired. They have charge me for late penalty fees which i cannot understand i am still having these when i have settled completely already. Save yourself a headache and stay away from this bank! They are rich for a reason.

真诚服务实事求是求新求变

they are greate people,fast transaction,helpfull,smilling face,smart and nice