Having been let down by Dreams, we went to Bed Factory Direct on Long Lane Aintree. We told the sales advisor Cameron what we were looking for, a small double divan for our Autistic grandson. Cameron... Toon meer
Bedrijf heeft geantwoord
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I have just been asked to leave a review for my order which was supposed to have been delivered yesterday. Whatever system asks for reviews is obviously not connected to the system that tells customer... Toon meer
From first making an enquiry reguarding what i wanted. They were very helpful,friendly and informative. They sourced what i wanted and it was made to my requirements. It was delivered to the b... Toon meer
Bedrijf heeft geantwoord
There was an issue with the headboard. It was dealt with courteously and professionally. The bed suits our needs perfectly. Even with the issue, our experience was very positive. Great customer servic... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Bed Factory Direct are a bed manufacturer and retailer, with over 35 years of specialist experience in creating, selling and delivering high-quality beds, mattresses and headboards. Thousands of satisfied customers have taken comfort in our commitment and dedication to providing a superb products, along with excellent levels of customer service.
Contactgegevens
Marl Road, L33 7UH, Liverpool, Verenigd Koninkrijk
- 0151-548-1554
- customerservice@bedfactorydirect.co.uk
- www.bedfactorydirect.co.uk
4,4
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 22% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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LLbk
I ordered a bed but unfortunately it had been discontinued.
Company informed me straight away and processed refund straight away.
They did offer me a different bed but because id got a certain theme i turned the offer down.
I would definately order in the future from here as they do have a lovely selection of furniture.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Bed Factory Direct
Thank you so much for your kind 5-star review! ⭐⭐⭐⭐⭐
We’re sorry that the bed you originally chose had been discontinued, but we’re pleased our team was able to let you know quickly and process your refund promptly.
We really appreciate your understanding and your lovely comments about our furniture selection. We’d be delighted to welcome you back in the future and hopefully help you find the perfect piece for your home! 😊
The Bed Factory Direct Team
Excellent from start to finish
Easy to order.
Delivery was on time, well explained, on time, and taken to the bedroom. All on the hotest day of the year.
Easy to put together. Excellent quality. Love the height - princess bed!
I was worried being online it would be rubbish but i was very wrong to worry
13 augustus 2026
Review zonder uitnodiging
Antwoord van Bed Factory Direct
Thank you so much for your wonderful 5-star review, Libby! ⭐⭐⭐⭐⭐
We’re delighted to hear everything went smoothly from ordering right through to delivery and assembly — especially on such a hot day! It’s fantastic to know you’re impressed with the quality and that your new “princess bed” is just what you hoped for. 👑😊
Thank you for putting your trust in Bed Factory Direct. We hope you enjoy your beautiful new bed for many years to come!
Antwoord van Bed Factory Direct
Thank you for the fantastic 5-star review, Charlotte! ⭐⭐⭐⭐⭐
We’re delighted to hear the bed is perfect and, most importantly, that your daughter loves it! 😊 It’s also great to know you had a smooth experience with both ordering and delivery.
Thank you for choosing Bed Factory Direct. We really appreciate your support and hope your daughter enjoys her new bed for many years to come!
The Bed Factory Direct Team
Went round a few bed shops to buy new…
Went round a few bed shops to buy new beds when I arrived at direct for beds Dylan looked after us made it very easy for us to make a decision. If anyone’s looking to buy a new bed I definitely would recommend coming here and ask for Dylan to help you
10/10 company 10/10 staff
15 augustus 2026
Review zonder uitnodiging
Antwoord van Bed Factory Direct
Thank you so much for the fantastic 5-star review, George! ⭐⭐⭐⭐⭐
We’re delighted to hear you had such a great experience with us and that Dylan made choosing your new beds easy and enjoyable. We’ll be sure to pass your brilliant feedback on to him — he’ll really appreciate it!
Thank you for the 10/10 and for recommending us to others. We truly appreciate your support and hope you enjoy your new beds! 😊
Exceptional service
Exceptional service, fast and effortless. Also the delivery guys who delivered to my elderly parents were absolutely amazing. Kind and all round great lads. Thank you 🙏
13 augustus 2026
Review zonder uitnodiging
Antwoord van Bed Factory Direct
Thank you so much for your wonderful 5-star review! ⭐⭐⭐⭐⭐
We’re delighted to hear you received exceptional service from start to finish. It’s especially lovely to know our delivery team took such great care when delivering to your parents — we’ll be sure to pass your kind words on to them.
Thank you for choosing Bed Factory Direct and for taking the time to share your experience. It really means a lot to our whole team! 😊🙏
Really great mattress at an excellent…
Really great mattress at an excellent price. Delivery was quick and easy and the mattress is super comfortable!
7 augustus 2026
Antwoord van Bed Factory Direct
Thank you so much for your fantastic 5-star review, Alice!
We’re delighted to hear that you’re happy with your new mattress and found it both comfortable and great value for money. It’s also wonderful to know that your delivery was quick and hassle-free.
Thank you for choosing us, and we hope you enjoy many comfortable nights on your new mattress!
Shocking service and a most stressful expedience I choose the bed factory direct as needed a…
I chose bed factory direct as needed a bed urgently and this company promised a 3 day delivery. The communication was shocking between buying the bed and trying to get answers re delivery dates. Communication between warehouse. Head office and delivery company and so I ended up paying more for a special delivery for weekend to Having to put guests up on airbed mattresses and give them part money back for in convenience of a bed short for their stay
Paid another £30 for sat delivery to their contracted delivery company. Order not put through so guests waited in all day Saturday for a delivery that never arrived. Bed factory customer service do not work over weekend. No tracking given. No one to ask no number to get in touch with anyone. There was no communication and no responsibility taken by either bed factory or courier service. Each blamed each other for the mix up. I was trying to call. Email who ever I could all weekend. Really stressful as guests involved so my business looked so bad and I was left with no alternative. Bed didn’t arrive on the Monday I got a message to say they could deliver it on Wednesday. A week after I had bought it. I was incredibly inconvenienced and came down with shingle following that week end due to high stress. Never received the promised call from the manager got refund for bed but not the extra cost for urgent delivery from the pay.lopay.com they insisted I pay on top of the bed for a delivery which never happened.
21 juli 2026
Review zonder uitnodiging
Good price good product good delivery
30 juli 2026
Antwoord van Bed Factory Direct
Thank you, Mr. Sutherland, for your fantastic 5-star review! We're delighted to hear you were happy with the price, product, and delivery. We really appreciate your support and look forward to serving you again.
I have not yet received my order or had…
I have not yet received my order or had any confirmation as to when it will arrive.
11 augustus 2026
Review zonder uitnodiging
Great service
5 augustus 2026
Antwoord van Bed Factory Direct
Thank you, David, for your fantastic 5-star review! We're delighted to hear you received great service from us. We really appreciate your support and look forward to welcoming you back in the future.
Fantastic staff
My wife has trouble getting up stairs and the lovely lads seen this and offered to take it up 3 floors , now thats good service and kind employee's 10/10
5 augustus 2026
Antwoord van Bed Factory Direct
Thank you so much for your wonderful 5-star review, Benn!
We’re delighted to hear that our delivery team went the extra mile to help you and your wife. We’re very proud of our team, and it’s lovely to hear that their kindness and helpfulness made a difference.
We’ll be sure to pass your kind words on to the lads. Thank you for choosing us and for the fantastic 10/10! 😊
Ordered this bed for Saturday delivery…
Ordered this bed for Saturday delivery and paid £30 extra, bed didn’t turn up after waiting in all day. Eventually turned up on the Wed after rearranged delivery and our son slept on the floor until then. On unwrapping the divan base, both drawers were poorly fitted with drawer runners hanging off with one drawer front bent and split. Emailed customer services with pics asking for a refund and they came back to me the next day and offered to send a new base with they’re own operatives and assemble the bed fully in the room of our choice which I accepted and this was carried out on the Fri. All in all we had these issues and inconvenience but after almost a week the company did rectify the problems. I think giving a 2* would be mean but 4* to much, lessons learned.
3 augustus 2026
Antwoord van Bed Factory Direct
Thank you for taking the time to leave your review.
Firstly, please accept our sincere apologies for the inconvenience you experienced with both the delayed delivery and the damage caused to your bed while it was with the courier. We completely understand how frustrating this must have been, particularly as your son was left without his bed for several days.
I’m glad I had the opportunity to speak with you directly and was able to arrange for a brand-new base to be manufactured and delivered to you the following day by our own team. I’m also pleased that we were able to assemble the replacement in the room of your choice and get everything resolved as quickly as possible.
While we cannot undo the inconvenience caused initially, we truly appreciate your patience and understanding while we put things right.
Once again, please accept our sincere apologies, and thank you for giving us the opportunity to resolve the situation.
My beds
My beds arrived on time and the delivery men were friendly and cheerful. They brought the beds upstairs with care and left no mess.
My son-in-law came to put them together for me and I was delighted with them. They are comfortable, supportive and look very nice in the rooms. I would definitely recommend this firm
31 juli 2026
Antwoord van Bed Factory Direct
Thank you, Margaret, for your wonderful 5-star review! We're delighted to hear that your beds arrived on time and that our delivery team were friendly, cheerful and took great care when bringing them upstairs.
It's fantastic to know you're pleased with how the beds look and, most importantly, that you find them comfortable and supportive. Thank you for choosing us and for your kind recommendation – it really means a lot to our team!
Happy customer- good all round
We ordered a headboard and it was great quality and well cushioned which we wanted, so really happy and looks fab! Great value for money, arrived well packaged and on time.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Bed Factory Direct
Thank you, Sharon, for your fantastic 5-star review! We're so pleased to hear that you're happy with the quality and cushioning of your new headboard and that it looks great in your room.
It's wonderful to know you found it excellent value for money and that your order arrived well packaged and on time. Thank you for choosing us – we really appreciate your support!
I had a great experience with this…
I had a great experience with this company & also great delivery. The price was extremely reasonable. High quality, I can’t rate them highly enough. I would definitely use you again. Also fast delivery which was needed. Many thanks.
24 juli 2026
Antwoord van Bed Factory Direct
Dear Tracy,
Thank you so much for your wonderful 5-star review! We're delighted to hear that you were happy with both the quality of your order and our fast delivery service. It's especially rewarding to know we could provide exactly what you needed at a reasonable price.
Your kind words and recommendation mean a great deal to our team. We truly appreciate your support and look forward to serving you again in the future.
Stress free experience
Easy ordering, one telephone call where the person I spoke to answered all my questions, to a fast delivery, three days later by two excellent delivery drivers. The bed was well packed and once unpacked you could tell it was great quality.
24 juli 2026
Antwoord van Bed Factory Direct
Dear Maureen,
Thank you so much for taking the time to leave us such a fantastic 5-star review!
We're delighted to hear that your experience was stress-free from start to finish. It's great to know our team was able to answer all your questions, that your delivery arrived promptly, and that our drivers made a positive impression.
We're especially pleased that you were happy with the quality of your new bed. We take great pride in providing quality products and excellent service, so your feedback means a lot to us.
Thank you again for choosing us. We hope you enjoy your new bed for many years to come, and we look forward to helping you again in the future!
Great service
*updated review*
Very pleased with the service provided by this company, there customer service is 5 star.
I had an issue with the bed, with some faulty parts and they didn't hesitate to arrange for replacements.
Happy with the bed, it's just as pictured.
Delivery was fast too.
24 juli 2026
Review zonder uitnodiging
Antwoord van Bed Factory Direct
Thank you, Fay, for taking the time to leave us a 4-star review. We're pleased to hear that the delivery went well, but we're sorry to learn about the rust marks and the broken part on the bed base.
We appreciate your feedback regarding the quality, as it helps us identify where improvements can be made. If you haven't already done so, please contact our customer service team so we can look into the damaged part and assist you further.
Beware of cancelling order
Bought a “firm” orphopaedic mattress online , delivery day came when the mattress arrived very promptly. As the Mattress was just about to come in and we decided to test the firmness with our hands through the packaging and realised how soft it was and we could push/press our hands right into the mattress , there was no firmness whatsoever you could tell it would not last long and eventually collapse. We were shocked at the quality compared to the old mattresses we have at home! We told the courier we weren’t happy and the mattress is no where near firm as described!! I was so gutted and refused delivery because there was no way we were keeping that mattress !
Now after contacting customer services I asked for refund/cancellation of order . They are now charging £60 just for cancelling the order of a product that was clearly not satisfactory/as described or fit for purpose!!!
Not justified whatsoever to charge that much to reject an order for a valid reason!
Unfortunately I will have to resort to my bank for help.
30 juli 2026
Ordered furniture which could not be delivered on requested date.
I ordered a furniture set for delivery and got an email a few days later saying the furniture could not be delivered in time as its not even in there warehouse? Then why let me order it for delivery at all? They need to fix their website to prevent issues like this again. Not a great experience.
28 juli 2026
Review zonder uitnodiging
Mattress …
Mattress was delivered on day requested and was kept informed of delivery during the day
29 juli 2026
Antwoord van Bed Factory Direct
Hi Brenda,
Thank you so much for your 5-star review! We're delighted to hear that your mattress was delivered on your requested day and that our delivery updates kept you well informed throughout the day.
We really appreciate you taking the time to share your experience and hope you enjoy your new mattress for many years to come. If there's anything else we can help with, please don't hesitate to get in touch.
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