Having been let down by Dreams, we went to Bed Factory Direct on Long Lane Aintree. We told the sales advisor Cameron what we were looking for, a small double divan for our Autistic grandson. Cameron... Toon meer
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Lees wat reviewers zeggen
From first making an enquiry reguarding what i wanted. They were very helpful,friendly and informative. They sourced what i wanted and it was made to my requirements. It was delivered to the b... Toon meer
Bedrijf heeft geantwoord
The order was handled efficiently Delivery window convenient and carried out on time. Guys collected my old mattress from upstairs bedroom and brought new boxed mattress to the room.(£40 charge but w... Toon meer
There was an issue with the headboard. It was dealt with courteously and professionally. The bed suits our needs perfectly. Even with the issue, our experience was very positive. Great customer servic... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Bed Factory Direct are a bed manufacturer and retailer, with over 35 years of specialist experience in creating, selling and delivering high-quality beds, mattresses and headboards. Thousands of satisfied customers have taken comfort in our commitment and dedication to providing a superb products, along with excellent levels of customer service.
Contactgegevens
Marl Road, L33 7UH, Liverpool, Verenigd Koninkrijk
- 0151-548-1554
- customerservice@bedfactorydirect.co.uk
- www.bedfactorydirect.co.uk
4,4
Uitstekend
3K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 20% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Nice quality bed at a reasonable price…
Nice quality bed at a reasonable price quick delivery
29 juni 2026
Antwoord van Bed Factory Direct
Hi Dave,
Thank you for taking the time to leave us a 4-star review.
We're delighted to hear that you're pleased with the quality of your bed, found it to be good value for money, and were happy with the quick delivery.
If there's anything we could have done to make your experience a 5-star one, we'd love to hear your feedback. We're always looking for ways to improve.
Thank you for choosing Bed Factory Direct. We hope you enjoy your new bed for many years to come.
All of it from Customer Service very…
All of it from Customer Service very helpful when asking something. Keep customer informed when our delivery is arriving. When arrived two very helpful drivers and couldn’t do enough for us. Thanks.
29 juni 2026
Antwoord van Bed Factory Direct
Hi David,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that you had such a positive experience with our customer service team and that we kept you informed throughout the delivery process. It's also great to know that our delivery drivers were helpful and went the extra mile for you—we'll be sure to pass your kind comments on to them.
Thank you for choosing Bed Factory Direct. We really appreciate your support and hope you enjoy your new purchase for many years to come.
Bed factory direct have been amazing
Bed factory direct have been amazing. My first delivery was too large and couldn't fit up the stairs the team were so helpful they made me a new custom made base to the perfect colour to match a headboard id purchased elsewhere (before discovering BFD). It was made quickly and delivered efficiently with a great two man delivery .. no complaints on delivering to the second floor .. cant recommend highly enough. Great customer service and looking forward to my first night in my new bed 😊 thank you!!
1 juli 2026
Review zonder uitnodiging
Antwoord van Bed Factory Direct
Dear Emma,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
We're delighted that we were able to find a solution when your original base wouldn't fit up the stairs. Our team always aims to go the extra mile, so it's great to hear that you were pleased with your custom-made base, the colour match, and the delivery service.
Your kind words mean a lot to everyone here at Bed Factory Direct, and we're so pleased we could help create the perfect bed for you.
We hope you have many comfortable and restful nights enjoying your new bed. Thank you again for choosing Bed Factory Direct!
Antwoord van Bed Factory Direct
Hi KC,
Thank you for taking the time to leave us a 5-star review!
We're delighted to hear you received great service. Your feedback means a lot to our team, and we're grateful you chose Bed Factory Direct.
We hope you enjoy your new bed, and we look forward to serving you again in the future.
Delivery delay frustration
I don’t know what the mattress is like but delivery is dreadful. When I chose to buy the delivery was just a few days. Then I got notification that the mattress was being collected from the factory 5 days after the order. Then there was silence for a day and then notification that the mattress would be delivered on the Saturday 4 days after it was scheduled to collect it from the factory. Then, we got another note to say, not that there was a delay, but that it was rescheduled until the following Tuesday. Today is Monday I really hope it comes tomorrow- but I won’t buy on the basis of fast delivery again.
24 juni 2026
Antwoord van Bed Factory Direct
Thank you for taking the time to leave your feedback.
We're very sorry to hear about your experience with the delivery of your mattress. We completely understand how frustrating it is when a delivery doesn't arrive as originally expected, especially when you were relying on the estimated delivery times when placing your order.
Unfortunately, there was an unexpected delay with our courier service for deliveries to Scotland, and we sincerely apologise for the inconvenience this caused. We appreciate that the updates you received did not meet your expectations, and we're sorry for the disappointment.
We hope your mattress has now been delivered and that you're pleased with the quality of the product. Thank you for your patience and understanding, and we truly appreciate your feedback as it helps us improve both our communication and delivery service.
Antwoord van Bed Factory Direct
Hi Paul,
Thank you for taking the time to leave your review.
We’re really pleased to hear you’re happy with your bed, but we’re sorry to hear the delivery experience wasn’t up to standard. That’s certainly not the level of service we aim to provide, and we appreciate your honesty.
We’ll make sure your feedback is passed on to the delivery team so we can look into what went wrong and improve moving forward.
Thank you for choosing Bed Factory Direct, and we hope to have the opportunity to give you a smoother experience in the future.
Very comfortable
Slept on the mattress whilst we was away at a hotel one of the best nights sleep so had to buy one
18 juni 2026
Antwoord van Bed Factory Direct
Hi Mr Jeynes,
Thank you so much for your fantastic 5-star review! We're delighted to hear you had one of your best night's sleeps on our mattress during your hotel stay, and even more pleased that it inspired you to purchase one for your home.
We hope you're continuing to enjoy the same great comfort every night. Thank you for choosing us, and we truly appreciate your recommendation!
Every slat is 1/4 inch to long
Every slat is 1/4 inch to long. Terrible quality when you think of the price of this bed. I don't know what to do other than to saw each slat which will make the pre drilled close to the edge of the support rail.
22 juni 2026
Review zonder uitnodiging
Antwoord van Bed Factory Direct
Hi John,
Thank you for taking the time to leave your review.
We’re very sorry to hear about the issue you experienced with the slats being slightly too long. This was a manufacturing error on our part, and we completely understand your frustration.
We can confirm that the correct replacement slats have now been delivered to you, and we sincerely apologise for the inconvenience this caused and for any disruption to assembling your bed.
Thank you for your patience and for bringing this to our attention. If there is anything further we can help with, please don’t hesitate to get in touch.
Customer service skills were fantastic.
Customer service skills were fantastic.
Any items that I have ever purchased have been of the best quality and incredibly good on prices too.
I would certainly shop here again and have highly recommended this business to many people
17 juni 2026
Antwoord van Bed Factory Direct
Hi Zoe,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you've consistently had such positive experiences with both our customer service and the quality of our products. It's fantastic to know you feel you're getting great value too.
Your recommendation means the world to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again soon!
comfortable mattress
Found the mattress comfortable in a hotel so noted the label and purchased the same from Bed factory direct.
Very quick delivery, polite delivery guys took it upstairs.
It's as comfortable as the one in the hotel :)
Also found a 10% discount code so it all helps.
17 juni 2026
Review zonder uitnodiging
Antwoord van Bed Factory Direct
Hi Mark,
Thank you for your fantastic 5-star review!
We're so pleased to hear you enjoyed the mattress during your hotel stay and that you were able to find the exact same one with us. It's great to know you're enjoying the same level of comfort at home!
We're also delighted that our delivery team made a positive impression and that your mattress arrived quickly. Finding a discount code is always a nice bonus too!
Thank you for choosing Bed Factory Direct. We hope you enjoy many years of restful, comfortable sleep.
Delivered as promised
Delivered as promised, on time and followed instructions.
19 juni 2026
Review zonder uitnodiging
Antwoord van Bed Factory Direct
Hi Paul,
Thank you for your 5-star review!
We're delighted to hear your order was delivered on time and that our team followed your delivery instructions exactly as requested. Providing a smooth and reliable service is something we take great pride in.
Thank you for choosing Bed Factory Direct, and we hope to serve you again in the future!
Advised bed not in stock once I’d paid…
Advised bed not in stock once I’d paid for it.
Poor communication throughout, promised phone calls ‘in 5 mins’ not received This company seems only able to deal by email, sheila, customer service in particular very rude , would suggest some refresher training.
On delivery date, 1 month after order, only 1 box of 2 delivered, 2nd box delivered by different courier, only to have 2nd box delivered again 1 week later by original courier!
Would never deal with or recommend this company
3 juni 2026
Brilliant service and so reasonable
Brilliant service and so reasonable - from sending out the samples to delivery of the headboard. Very pleased.
11 juni 2026
Antwoord van Bed Factory Direct
Hi Jan,
Thank you for taking the time to leave us your review.
We’re really pleased to hear you had a great experience from receiving the samples right through to the delivery of your headboard, and that you’re happy with both the service and value for money.
We appreciate your feedback and support, and we’ll continue working hard to make every part of the experience even better. If there’s anything we could have done to make this a 5-star experience, we’d genuinely love to hear it.
The company was efficient
The company kept me informed about delivery times & delivered on time & were very helpful. Bed just what was ordered & just the job. Can recommend company and product
12 juni 2026
Review zonder uitnodiging
Antwoord van Bed Factory Direct
Hi Jackie,
Thank you for taking the time to leave us such a wonderful 5-star review!
We're delighted to hear that you were kept informed throughout the delivery process and that everything arrived on time as promised. It's great to know the bed was exactly what you ordered and met your expectations.
Thank you for your recommendation—it really means a lot to us. We hope you enjoy your new bed for many years to come and look forward to serving you again in the future.
Antwoord van Bed Factory Direct
Hi Linda,
Thank you for your fantastic 5-star review!
We're so pleased to hear that you found the ordering process easy and that our delivery updates kept you well informed every step of the way. We work hard to make the whole experience as smooth and straightforward as possible, so it's wonderful to know we achieved that for you.
Thank you for choosing Bed Factory Direct. We really appreciate your support and hope to welcome you back again in the future.
Antwoord van Bed Factory Direct
Hi,
Thank you for your wonderful 5-star review!
We're delighted to hear you were happy with the delivery and that you're pleased with the quality of both your mattress and headboard. Knowing our products have met your expectations means a great deal to us.
Thank you for choosing Bed Factory Direct. We hope you enjoy many comfortable nights ahead and look forward to serving you again in the future.
Easy ordering process and great pricing
Easy ordering process and great pricing.
Delivered on time and bed is extremely well made.
Happy customer!
12 juni 2026
Review zonder uitnodiging
Antwoord van Bed Factory Direct
Hi Bill,
Thank you for your fantastic 5-star review!
We're delighted to hear that you found our ordering process easy, appreciated our competitive pricing, and that your bed was delivered on time. It's especially great to know you're pleased with the quality and craftsmanship of your new bed.
Thank you for choosing Bed Factory Direct. We're so pleased you're a happy customer, and we look forward to serving you again in the future!
Delivered quickly,friendly delivery…
Delivered quickly,friendly delivery men.
Beautiful bed (we used task rabbit to put it up)
Really pleased overall.
4 juni 2026
Antwoord van Bed Factory Direct
Hi Joy,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that your bed was delivered quickly and that our delivery team made such a positive impression. It's fantastic to know you're pleased with your beautiful new bed and that everything came together smoothly.
Thank you for choosing Bed Factory Direct. We hope you enjoy many comfortable nights ahead, and we look forward to serving you again in the future!
Love my ceaser bed fantastic service…
Love my ceaser bed fantastic service and quality. Very easy to put together
5 juni 2026
Antwoord van Bed Factory Direct
Hi Halimah,
Thank you so much for your fantastic 5-star review!
We're thrilled to hear that you love your Caesar bed and that you're so pleased with the quality and service you received. It's also great to know you found it easy to put together, making the whole experience even better.
Thank you for choosing Bed Factory Direct. We hope you enjoy your new bed for many years to come, and we look forward to serving you again in the future.
Antwoord van Bed Factory Direct
Hi Juan,
Thank you for your fantastic 5-star review!
We're so pleased to hear everything was great! Your kind feedback means a lot to us, and we're delighted you had such a positive experience.
Thank you for choosing Bed Factory Direct. We hope to welcome you back again in the future!
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