Bedzy Reviews 

Super soft sheets . Love them

Ordered bed. Waited, waited. No email for tracking, ETA for delivery even knowing it can take up to 10 weeks. Emailed them twice, heard nothing. Found a contact on What's App got a reply to apologise that my order had been "missed" and my email was incorrect which was crap as got initial confirmation from them and then suddenly after making contact via What's App they " found" my email. I've just wasted about 11 weeks for nothing.

Overall, I am quite happy with this package. The bed frame is of reasonable quality and was fairly easy to put together, and the mattress is comfortable and also appears to be of good quality. I probably won't use the mattress topper (not needed), but it will make a nice gift for someone!

Great prices, excellent product and fast delivery.

We were so pleased with our new Charcoal Series Mattress , that we ordered one for our son also ! Such an amazing product ! Delivered to our door in a box 🤔Amazing Quality ! So Thankful we found Bedzy !

I cannot get a response from this company either by email or support bot I’ve 3weeks on an overdue mattress order
It appears they have taken my money & I have no recall or way of contact
I am very unhappy

Great bed, easy to assemble and purchased at a competitive price. The bed itself took a while to arrive as i opted for free processing and delivery but Customer Services communicated well, keeping me informed of its progress every step of the way.

Great service had exactly what we needed when we wanted it! Smooth transaction

Ordered my mattress and pillow. Came earlier than expected great value

Absolutely appalling experience. I would give zero stars if I could. What should have been a simple mattress purchase turned into delays, frustration and unnecessary stress.

The website advertised dispatch within 30 business days, yet that timeframe passed and I was left chasing the company for updates. Communication was practically nonexistent unless I contacted them first. They have no phone number and do not respond through Whatsapp.

The delivery process was disastrous. Missed deliveries, tracking issues, promises that weren't kept and rude, unhelpful courier customer service. I repeatedly had to rearrange my time around deliveries that didn't happen. After all of this, I was informed that the mattress had been damaged in transit and was out of stock, so I had to negotiate a replacement.

Even after arranging a replacement, the same disregard for the customer continued. I specifically requested one day's notice so I could be present for delivery, yet the mattress was marked as delivered on 16 October without warning and I was informed the next day by email (the original order was placed on the 4th of July). I was left having to travel to the property and hope it had been left at the correct address and hadn't gone missing.

The sheer amount of time and effort I've had to spend chasing this order is ridiculous. There has been a consistent lack of communication, reliability and accountability throughout the entire experience. A company should not make customers work this hard to receive an item they've paid for. It should not take me escalating the issue through PayPal for them to start attempting to resolve the issue.

Save yourself the time and stress and DO NOT order from Bedzy. The poor service has completely overshadowed any product they could offer. At the time of this review, I have not tried the matres yet, but I can tell you the pillows are worse than the ones I had previously bought from target. I would never willingly put myself through this experience again.

Great service, great value for money!

Had to give 2 stars as it wouldn’t allow me to post giving 1 star. Ordered a bed & 2 mattresses 9 days ago, paid for priority shipping & still can’t get an update on my purchase. No tracking number as yet & no response via email or WhatsApp.

Good, friendly knowledgeable customer service. Good choice of beds available.
Free delivery was offered.

Not impressed. After 2 months of ordering my mattress I still haven't had an update on shipping. Ive emailed multiple times only to be told same thing over again ... warehouse busy, we have contacted the warehouse to hurry your shipment. I asked for a refund only to be ignored.

Great service from bedzy, they shipped out quickly - but the courier service they use - pretty useless. Sat in their warehouse for like a week.

Nothing went right with my experience. I ordered a bed, then realised I needed a different size. I contacted the very next day by email - they WON'T take PHONE CALLS anymore. No reply to my email. I tried again with email. No reply again. Bedzy apparently prefer to use Whatsapp. I spent two hours setting myself up on Whatsapp and messaged and messaged and messaged again all day. No reply. I believe I will eventually get the mattress that I was trying to cancel and I will have to return it at my expense but, believe me, whatever happens, I will NEVER, EVER buy from Bedzy again.

Very disappointed with this company. You would expect more from an Australian company.

Ordered a mattress online, process was quiet easy, obviously no issues taking my money. However 1 month after purchase, id still heard nothing from them, no dispatch email or any form of communication. I then contacted them and was advised they were really busy, but within the week theyd get my order out and send a notification. 1 week, 2 now 3 and its been another month now, no email, correspondence etc. Contacted them again to literally to be given the exact same excuse.

Over 2 months, still waiting, gave it another week then wrote an email requesting a refund within 5 days or id file a formal complaint. Needless to say, I received my refund and will never be doing business with them nor recommending Bedzy Australia to any other companies.

Here's how an order on Bedzy is going to go.
You'll order a bedframe, and be given a 30 day shipping date.
Once this passes, email the company. They'll say it will be another 7 days.
Once THIS passes, email again. This time it's another 7 - 14 days.

And yes, as you expected, you must email the company again. This time requesting an tracking number by COB Friday that week or a refund.

They will, of course, say "We don't know. We have no updates. Sorry about that gl!" and ignore the refund request until you request it AGAIN.

It's been 60 days since I ordered. The thing isn't even shipped. I can't get updates.

Don't bother.

Quite literally the worst delivery experience of any company I've ever attempted to purchase from.

Hell, I made an account just to leave this review.

0/10.

Terrible.

I had a really good experience with Bedzy, and I would especially like to thank Fraser for his excellent service. He was very helpful, friendly and professional throughout, and made the whole process easy and straightforward. He was happy to answer my questions and made sure everything was explained clearly. Really appreciate the great customer service from Fraser and would definitely recommend!