You guys held me up for a tariff that…
You guys held me up for a tariff that you could have warned me about at the time of the purchase. By the time I had read the email, it was too late to cancel my purchase.
Antwoord van BEIGE | BROWN
Dear Customer,
We have thoroughly reviewed your order and previously notified you via email that taxes and customs duties are not included in the total price. This information is available on our product page and in our Help Center.
We have calculated the approximate upcoming expenses for taxes and duties. You were given a 2-day notice to cancel or update your order, but unfortunately, we did not receive a response, and your order was dispatched in accordance with our company policy.
We apologize for any inconvenience this may have caused. It is important to note that customs duties and taxes are paid to your local authorities. You can return your order within a 14-day window from the date you received it and request a refund for the taxes and duties from your local customs authorities or through the shipping carrier.
Please contact us if you would like to proceed with a return.
