Berkeley Group Plc Reviews 

Purchased a flat at Oval Village, great development and love the apartment!! The service we received was great starting from the sales team especially Kirsty and Yajing, through to completion and now the help of Beata from the customer service team has been incredible too!!

The product design is terrible and lack of user mind, the marketing is bragging and the customer service is trying. This is the whole brand and company achieving right now. The opposite way of “designed for life”

The sales process is very focussed on cash buyers and there is pressure to complete purchases quickly. We needed to sell our existing property before we could proceed to completion. This inevitably took a few weeks - although was achieved quickly given the circumstances. Despite being aware of this the sales team were constantly presssing us for updates which we found very stressful.
In contrast, the support we have received from the customer service team since moving in has been
exceptional. Problems both big and small and small have been resolved without delay and or question. The concierge team are always available to assist with any other matters.

I moved into Regent's View by St William (Berkeley Group) about a month ago, and I couldn't be happier with my experience so far.

The location is fantastic, the apartments are beautifully finished, and the overall quality of the development is excellent. What has really stood out to me, though, is the level of service. Everyone I've dealt with has been incredibly friendly, professional, and genuinely helpful.

Any queries or requests have been handled very quickly, and the team has made the whole move-in process smooth and stress-free.

Thank you to everyone involved for making me feel so welcome. I'm very happy to call Regent's View my new home.

It’s very kind of all the agents. Specially Michelle Murphy.She helped me many things to complete all the case and moved in .She even helped me to deal the wastes because the council collection was not available now.Ms Jada is very kind,too.That is a excellent trip to own my house.

This company has great people who provide very strong after move in support!

Berkeley homes are proposing to build an extremely large housing estate on Greenbelt in Bromley. The plans are out now and the houses and apartments are in the main cheap looking, featureless with large blocks of flats looking more like borstals of the olden days than homes. Very disappointed and not what I would have expected. It looks like materials are scarce as they were just after the war and the homes reflect this. I wouldn’t buy a Berkeley Home - they look cheap and nasty!

Great experience, team, houses

Be very careful believing anything the sales team tells you verbally. We were told explicitly upfront that we could rent out the parking spaces we bought. Based entirely on that assurance, we spent an extra £25k on a second space.

We don't even own a car, so we obviously would never have voluntarily spent £25k on a dead asset if we couldn't rent it out. It makes zero logical sense.

Now they are trying to backpedal, relying on the word of an ex-employee who isn't even there anymore to claim it was never agreed. They are completely denying what was said in a private meeting and choosing to believe a former employee over the customers who actually handed over £725k.

The matter is now with our solicitors. A completely dishonest, frustrating experience. Once they have your money, they do not care. Avoid.

Development is really nice and well thought out. Build quality has been very impressive. Very happy with our purchase.

Overall, our experience with the developer has been very positive. The sales team, customer service, and staff were all professional, patient, and genuinely caring throughout the process. The human side of the service really stood out, and after moving in we are also very happy with the quality and overall living experience.
However, the one thing that has been extremely upsetting is the significant price reduction within just a few months after purchase. For new buyers who have just completed and moved in, it is very difficult emotionally to suddenly see similar apartments — sometimes even on higher floors — being sold for lower prices shortly afterwards.
Unlike many retail purchases, property cannot simply be returned or price-matched. That makes the situation feel quite unfair and unreasonable for recent buyers, especially after making such a major financial commitment.
Aside from the pricing issue, everything else has genuinely been very good.

The Berkeley team is really friendly but it's estate management team is rude, arrogant and borderline bullying. They have their own interpretation of the lease clauses and threaten to send penalty and charges for things they don't even discuss. Their tone of emails is aggressive and intimidating just like their staff. While Berkeley build great houses their estate partners are a let down.

The Wandsworth Mills development has caused more heartbreak, stress and sleepless nights than I ever thought possible.

It’s also important to know that my parents are also customers, having purchased a property in the Distillery Wharf development a few years prior, which makes what happened next even more shocking.

Our first experience was with one of their salespeople, who tried to get my husband to follow her on Instagram and encouraged us to use her husband as our interior designer. It was awkward, unprofessional and honestly quite bizarre. My parents were also refused their referral fee, which was equally odd.

After a Commercial Director became involved and tried to put things right, we exchanged contracts believing we were buying our forever home. We had saved for years and committed everything we had towards building our future there. We planned to get married, start a family and have a baby in a home we loved.

Less than a year later, the developer reduced the prices of comparable two-bedroom properties by around £300,000. As a result, we could no longer secure the mortgage required to complete.

For months, we asked for a fair solution to a problem created by decisions they had made and that were entirely outside of our control. Every request was either rejected or ignored. We dealt with Jennifer Galea, the Customer Services Director, who was one of the most heartless and unhelpful people I have ever encountered.

In the end, we were forced to walk away and lose £120,000, which the developer kept without showing a shred of remorse.

What hurts most is that this wasn’t just money. It represented years of hard work, sacrifice and hope. Watching our dream disappear has been heartbreaking.

Based on our experience, I would urge anyone considering purchasing from this developer to proceed with caution. We were left feeling that once they had our money, nothing else mattered.

Recently purchased a new home from Berkeley Homes like any home purchase there are always bumps along the way but the overall experience was very positive. The property is finished to a very high standard, the care and attention to detail, beautifully designed outside spaces added to the customer experience was outstanding. I would highly recommend them for excellent finish, stylish builds and with a community feel

Worst decision purchasing Berkeley apartment
SE18 6NU Hennessy apartment 2-balconies higher floor however facing side views Thames riverpier Uber boat clipper Woolwich. seeing sky line supposed to be forever home interior design & furniture extra £50,000 luxury style
I feel was mis-sold from Marketing Suite staff
Off-plan Aug-2020, 8/8/22 completed asked several times will this be gated areas quite secluded!! Far from it! Constantly noise from park/fountain green spaces 24/7 living near amusement arcade. Greenwich Council provided planning permission to Berkeley so general public have access to these private areas free at expense of residents!! Very Unfair
Berkeley building more new housing Malibora, balconies windows full of building rubble dust dirt costs to clean extra to cleaners! There is noise 7-days!!Screaming children parties music
Service charges extortionate £400 monthly-+
stamp-duty, solicitors fees, car park & ground
rent, council tax, electric bills, green zone tax!!
Well over £1,000000 construction Zone
Total fault Marketing suite staff always looking for their incentive fee to sell entirely Duped ME
Anyone planning Don’t buy until fully SE18 area developed. Greenwich Council Private Areas
Apart from commute facilities worse buy Ever!!

Their approach to business is disgusting. We read that they changed affordable housing from 35% to 12% in Peckham. Fortunately their plan was rejected.
Property purchasers are promised certain incentives to pay a premium and then when they move in those assurances vaporize. They lie to anyone in order to get their needs met and more money. Avoid this company

Sales Teams (Luru) provide supportive action during purchase process. I appreciate on that.

We were helped by St James Group for our facilitation of the purchase. From the start to the current day everything was amazing. No questions were left un-answered. The staff are professional and friendly. I would strongly recommend St James/Berkeley

Staff was pretty nice

Never had such a horrible experience. Do not trust them."

I bought a flat in their Riverside development two years ago and received the keys this May. I have so many complaints to share.

Compared to all other prices in the market, the flat was so overpriced that no bank was willing to give me a mortgage at the price I paid. My purchase was at £610K, and the cheapest valuation any lender would accept was £590K — many others valued it at £540K or £560K.

Over these two years, I went through a divorce, a war broke out in my home country, and I suffered through very severe mental health struggles. My employer also went through serious financial difficulties, which further impacted my own financial situation. I asked Berkeley to support me — either by offering a discount so I could secure a loan, or by offering me a smaller flat on the same terms. While they appeared supportive on the surface, in practice they were not. The best they offered was a one-bedroom flat that no one had wanted to buy in three years, and the conditions of that flat were not suitable for my situation. I explained everything to them, and the response I received was: "If you do not complete the purchase, you will lose your £90K deposit." A billion-pound company said this to me at a time when I was dealing with the trauma of war, divorce, immigration, financial hardship, and the loss of loved ones. I cried all night and just wanted some relief. I will never forget how zero sympathy Berkeley showed me.

I had to get money from my ex-wife and use the money that I put aside for furniture to collect around £50K just to complete a purchase that is not worth what I paid. And the trauma of everything that happened before I even moved in makes living here incredibly difficult. Every day I am reminded of how hard it was — and how easy it could have been if Berkeley had shown just a little more understanding. God knows how many years I will have to live here before I can sell without losing money.

A message to Berkeley officials: not everything is business. Not everything is money. Be a little more human. And if you do only think about money — a few thousand pounds is nothing to a billion-pound company like yours.

A message to anyone considering buying off-plan with them:
1- don't. Wait until the development is finished, then buy. And honestly the prices are so high that it doesn't make it worse.
2- Do not trust what is being shown to you at the time of purchase. They told me this development would have a shuttle bus. It does not. They told me the development would have work-from-home offices in communal areas. It is not. They told me if something serious happens we will have understanding, they did not have. Do not trust them.