Better2Know Reviews 

Whilst the staff are very accommodating
The management refused a refund despite my explanation for the reason for the cancellation,
Unfortunately it fell within their non negotiable terms and conditions
An act of avarice , which will not be forgotten .
Can’t comment on the level of service as I didn’t actually receive any but paid £550
A lesson learnt on my behalf but let this be a word of warning to others

was easy to contact support when there was an issue with the testing centre

fast and effiicient service

Very happy with everything about this service. The testing process is very well explained, kits are easy to use. As well as the return process and accessing results in customer portal. Customer service is excellent and quick to respond to any queries. Highly recommend.

friendly, caring, professional - great all around, highly recommend this personable and excellent member of the team.

The lovely girl betriz gomez went above and beyond to find a clinc for my son to be tested for a tropical disease after travelling in Africa.next day appointment locally. Very professional and kind on the call. A big thankyou

Many thanks to Louise for the great service.The customer service at Better2know is amaizing.

I would like to thank Elizabed, the consultant. She is a good professional, she quickly responded to requests, was attentive and friendly. Overall, I'm happy with her work. This is my first experience with such a test plan, I want to say that it was fast enough and on the specified time.

I would like to say a very special thank you to Beatriz Gomez who went above and beyond in what was a very stressful time for me. I cannot thank her enough! Would recommend Better2Know who have great customer service!

Very professional and a great experience. I had a query and they answered it very quickly. Would definitely use again!

It took about two weeks to get the results, and I spent more than 400 euros. The process would have been quicker and without cost at a hospital. I recommend avoiding this service.

Avoid this so called booking service at all costs!!
Utter shambles

Very quick turnaround for results.

Quick and easy to deal with. Really fantastic communication all the way through and very fast service. Couldn’t have been easier. Definitely recommend.

I think you guys have a great service but if people can’t reach out to you then it’s meaningless, I was looking for a discount since I was a student but seems like l don’t get any help. And about that parcel,, not getting it for sure . Didn’t get it last time ,, Anyway I like you trying. Keep up the good work.

Booked a "Platinum" STI screen and was given a date/time. Showed up on time and the building was locked, managed to get into the neighbouring part of the building that does other tests like Ultrasound etc. Had to show the receptionists there my request form, and was told that the clinic in question only do collection in the am - I was given my apt for 14:30. Eventually was taken to the right clinic and had to present my form again to another group of women behind a desk, 3 this time. They had never even heard of better2know. I watched them manually type every pathogen we would be testing for into the system. Finally got my samples taken after a 45 minute, less than confidential, wait. The only thing platinum about this service is the price.