Big Motoring World - Blue Bell Hill Reviews 

This happened last year but since they keep repeated sending us emails asking us to review their service despite us asking multiple times to remove us from their mailing list, I thought I would share our experience. We bought a car from them and were of course told everything was fine and we purchased a 2 year warranty as well. 4 months later our car broke down so we tried to have them fixed it which they of course denied and said it wasn't covered under our warranty. For 2 weeks we were ignored and spoken down to by their rude customer services team who kept telling us a manager would call us, which they never did. During this time we both missed work due to not having a car and their staff are the rudest I have ever experienced with zero empathy or even basic training by the sounds of it. My partner ended unless calling them to find out what was happening as I said we were being completely ignored and being sent the same emails saying it wasn't covered under our warranty. As it turns out they hadn't even activated our warranty so of course it wasn't covered and then they offered ZERO apology or compensation for what was THEIR mistake and refused to even refund us the warranty despite them not providing the service we had paid for. After much back and forth they refunded us 1 year of the warranty which is quite frankly insulting considering they did not provide the service we paid for and we were very much out of pocket at this point and had no choice but to pay to have it fixed on our own. Their disgusting customer service approach of ignoring their customers and refusing to take accountability for something that they admitted themselves was their fault is reason enough to never by a car from them again. But we have also had no end of issues with the car which we have had to fix ourselves. Their lack of accountability and compensation for the issues they caused, caused us so much distress and they didn't even care enough to call us back. Their mantra of providing affordable, good quality cars to people is a complete lie as essentially they ignore you until you have no choice financially but to fix it yourselves. It is unlikely they will even reply to this review as they avoid accountability at every turn but you asked for a review so here it is - enjoy.

Everyone was helping explaining everything, l am so delighted, l hope is the same service for the after sale

Thank you very much for salesman Pete and Osca excellent service, My wife and me are very very happy with patient and meticulous service, Thanks again!!!

I visited Big Motoring World to test drive my dream car. I was handled with so professionally by the whole team. A big special thank you to Kamal who was very patient with me in choosing my Finance options . Kamal explained everything very thoroughly and ensured that I understood every step. Another big shoutout to Jade who helped me to sort out my Road Tax and insurance to drive home in my new car. The team was amazing!

Really good Service. Purchased a car from the Chatham branch. All very slick. Car is great. Had a very small issue with a sensor after a couple of weeks. Logged this on the app and Charlotte & Poppy sorted this for me under the warranty. They were both super helpful indeed. Would definitely use again.

This is specifically about Big Motoring World - Blue Bell Hill

Went to buy a car for the wife, drove 2.5 hours to go see it and test drive it.

We were looking to part exchange old car.

Old car valued at £4.5k on their website, we buy any car and pretty much every company we looked at, or very close.

After test driving car, we were shown all the extras we could buy, such as warranties and scuff cover.

Once this was done, we were finally asked to do finance application and they would value part ex.

Sales rep went away to get quotes.

Came back with part ex value of £2.5k, claiming lots of damage to car, and that anywhere else would give us a low offer too.

Also came back with a sheet of paper showing all the monthly figures including all the add ons, despite us not saying we wanted any.

We told them our monthly budget, and it was all significantly over.

Sales rep did nothing to try and make it work for us.

Very poor service all round, felt like they just wanted to sell us scammy ad ons, appallingly low ball part exchange and did nothing to keep us as a customer despite long drive to see car.

I would like to point out here, Arnold Clark gave us £4.4k for the part exchange, and did absolutely everything to make sure we got the car we wanted for our budget. The Sales rep even came in on his day off when we collected it to make sure everything was smooth for us.

Never use big motoring company, they are terrible.

I felt the dealer who handled my enquiry was very helpful, friendly and wasn’t forceful with my decision making, he provided all the information I needed to make the best informal decision that suited me well. The only very minor disappointment was that the same dealer who was responsible for my enquiry, took on another client and in the end I was taken over by somebody else when I was the first customer that arrived and this lead to an inability for me to drive away with the car that day.

Worst car buying experience ever. Salesman did not listen to what our requirements were instead telling us what they thought was best. They were very judgemental and wanted to control the whole interaction. The test drive was particularly unpleasant where he tried to tell me (a qualified mechanical engineer) that I was wrong about a particular fault. Needless to say we did not buy and won't be back.

They are just selling car i had audi a6 2021 after 8 hours screen complete getting dark over months still they're do nothing

Great greeting at entrance. Polity and efficiently aided through our choices by Ansi the salesman No pressure. Financing clearly explained. Transfer and pick up very easy.

Really good service.Staff were great. Thank you!

Excellent experience with Big Motoring World Blue Bell Hill. I bought my Tesla from them and was so happy with the service, quality, and price that my brother and a friend also bought Teslas from the same dealership. Great selection of cars, competitive prices, and a professional, friendly team. Highly recommended! 🚗⚡️👏

Quick Response and more Information

I was made to feel at home.I got beyond what I wanted.I left feeling happy about my purchase.

Good selection of good quality cars.

Very professional service.

Excellent experience. Highly professional and informed sales team and very efficient after sales process. Highly recommend BMW.

I purchased a Tesla together with a three-year maintenance warranty.

Recently, I wanted to arrange an inspection and repair. However, your customer service team instructed me to have the vehicle inspected by a local garage and provide an inspection report.

The problem is that Tesla vehicles can only be inspected and repaired by Tesla workshops, and other garages are generally unable to provide the required diagnostic and repair services. However, your insurance company does not accept the report format issued by Tesla workshops and has not provided any alternative solution.

I paid £1,700 for this insurance policy, but in practice the policy is not usable for a Tesla vehicle. As a Tesla owner, I am unable to comply with the inspection requirements, which means I cannot effectively make use of the cover that I have paid for.

I recently purchased a car from Big Motoring World. Overall, the car itself is in very good condition and I’m happy with the vehicle. However, I was disappointed to discover that a relatively modern 5-year-old performance car had been fitted with very cheap, low-quality tyres. On a car with this level of performance, I would expect reputable tyres that match the vehicle’s capabilities and provide proper safety and handling.

What concerned me even more was that three of the tyres are run-flat tyres, while one is not. Having mismatched tyre types on the same vehicle is something I would not expect from a large dealership, particularly on a performance car where consistency, handling, and safety are important.

I also found customer service responses to be quite slow when I raised my concerns, which made the experience more frustrating than it needed to be.

The car itself is good and was presented in nice condition, but the use of cheap tyres, the mismatch between run-flat and non-run-flat tyres, and the slow after-sales communication have unfortunately taken away from what could have been a much better buying experience.

Excellent customer service, highly recommended

Brought my vehicle from the branch in Kent .